Ability Paging

read moreWe answer your telephone for you in a friendly, cheerful, efficient manner when you're unavailable or do not wish to answer yourself. We can provide service for most anyone. Our clients range from medical practitioners to small businesses to international corporations with a multitude of locations. The operator types your caller's message into the computer, enabling precise message taking and call handling. In addition, statistical reports showing details about every call made or received are available for your records.

read moreIs your business or medical practice getting phone calls from customers and prospects at all hours? Whether you're a doctor's office or a service contractor, your customers may need assistance after business hours. And while some calls may be true emergencies, others can be simple questions that can be answered easily. When your customer calls, they want to speak with a knowledgeable person that can listen to their concerns and provide actionable solutions to their problem. A voicemail cannot accomplish this and an interactive voice response (IVR) system can become frustrating if the customer does not know how to route their call.

read moreAs a small business owner, you probably know that a key element to success is great customer service. In the quest for long-term customers, every small business owner understands the value of the first impression. Positive reviews from customers also help to attract new customers. One way to achieve a positive customer experience is by providing excellent customer care through the use of telephone answering services for small businesses. While you handle your business, we will handle ours. Most people will hang up the phone when they have to speak with a robot or leave a voicemail.

read moreWhen a homeowner calls a home services company, it is usually because they have an emergency. Anyone who has experienced an electrical or water leak emergency knows how frustrating it can be when no one is answering your call. Leaving a voicemail is out of the question because most problems can become more costly if ignored or delayed until morning. As a homeowner who is facing an expensive home repair issue, you want to get the problem solved as quickly as possible which means you will likely need to call around until you find a company that answers your call and is ready to help solve your issue immediately.

read moreIn any business, large or small, the telephone is still often the quickest way to communicate. Whether you are running a brick and mortar store, a medical facility, or a trade business, customers want information from you. Managing incoming calls while you're on the job can be difficult and staffing a team to handle these calls can be costly. Rather than miss calls and have to spend a portion of your day managing voicemails, why not focus on your customers and look to a telephone answering service to manage customer calls?

read moreOnce your telephone lines are transferred (usually by call forwarding), our friendly staff answers your calls in a professional manner. Each message is processed according to your exact specifications with customized instructions to meet all of your office needs. While capturing all of the vital information, Ability has various methods to deliver these messages to you. Ability is able to relay these pertinent messages by fax or e mail so you have them when you return to the office. If you're "on the go", messages can be texted to your cell or any smart device.

read moreFor most businesses, the main method of contact with their clients is via phone. We have learned over the years that not answering your customers' call can have a major impact on their relationship with your business. Every single call that comes in is an opportunity to grow your business with your current customers as well as new ones. Being placed on hold or going through an endless loop in a business's phone system where it is not always clear what department the call should be routed to, can be frustrating to a customer.