Direct Line Tele Response

read moreAward Winning Excellence - Our history of award winning answering services is primarily due to our commitment to excellence in everything we do, every message we deliver, every call we take because EVERY CALL COUNTS. Since 1979, our reputation has been built upon the quality of work we deliver. Our strong attention to detail during every stage of the messaging process sets the stage for excellence. Direct Line Tele Response is a multiple award-winning Answering Service and Call Center. We are known throughout the United States and Canada as being one of the leading pioneers within the Answering Service industry and have been since 1979.

read moreHeadquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365. Founded in 1979 by Ruth and Larry Goldenberg, Direct Line was focused on providing quality messaging services exclusively for medical professionals/facilities which quickly evolved into supporting a wide variety of industries nationwide.

read moreSince 1979, we have provided our Award Winning trade industry answering services, messaging and emergency dispatch for many service professionals including General Contractors, HVAC, Plumbing, Locksmiths and more. We understand that your profession may require you to have a mobile office and long hours. You're always on the go between different job sites to help serve clients as well as monitor progress and performance to ensure each project matches the scope of work. When you partner with Direct Line, you don't have to worry about missing incoming calls due to a hectic schedule.

read moreMany business owners and managers haven't quite realized that in order to increase their competitive edge, they need to be available 24/7. Callers expect information and support when they need - not when you're available. With our award-winning call center services, you'll be able to gain a competitive advantage by ensuring all of your calls are answered on time, every time because every call counts. If you have been looking for a professional call center to be an extension of your business, you are definitely on the right page.

read moreAs a HVAC business owner, you probably know that your current and potential customers need service at all hours. But did you know that if you're not available to answer your calls 24/7, you are most likely losing money? Yes, that's true. Having a 24 hour live answering service to assist you with answering your calls whether emergency or after-hours, is one of the best strategies to land more clients and position your HVAC business to become more profitable. Our team at Direct Line knows this - and since 1979 we have been actively working with many HVAC business owners, especially in the Bay Area, with our professional answering services and helping them solve the needs of their clients.

read moreSince 1979, Direct Line Tele Response has provided our award-winning Answering and Call Center services to a diverse range of industries from small local start-ups to global Fortune 100 companies. No two industries are the same yet most have the same needs. Because we understand this, we are able to provide customized and flexible solutions that are tailored exclusively for your business regardless of Industry. Our cutting edge technology allows us to deliver best in class service. We are able to provide any business, in any industry, support through our customized and innovative solutions.

read moreHere at Direct Line our professionally certified Call Agents have extensive experience in assisting small businesses, restaurants and hospitality providers expand and increase growth with our multiple award-winning messaging and answering services for small business. No business is too small for us. You'll receive the same level of quality service, attention and responsiveness that we provide our Fortune 100 companies. In fact, many small businesses have grown into large organizations as a direct result of our support.

read moreNever miss a call, even if it's 3 am because Direct Line Answers! We are here to answer your phone 24/7/365 and sound as though we are sitting in your office ready to service your customers. That is how well we represent your company, image and brand. We can assist you in seizing every opportunity for new business. A single missed call can cost your business hundreds or even thousands of dollars in revenue-not to mention a potential client. Rather than hiring additional administrative staff and assuming the costs of doing so, use our live virtual receptionist service as the best cost-effective phone answering solution while protecting your overhead.