International Services Outsourcing

read moreWork with a call center that understands your business needs. Leverage our complete turnkey call center solutions to grow your business and increase your customer retention. Our international call center solution empowers you to increase your revenue and customer satisfaction using our worldwide presence, advanced infrastructure and experienced call center specialists. We let you grow your business while we handle your entire back office support including order taking, sales, customer service support, technical support, answering service, market research and data entry.

read moreWe founded Inso in 2003 as an international call center consulting firm. Since establishing Inso, we have enabled call centers to improve their productivity and customer satisfaction by implementing custom strategies and solutions. We have helped contact centers implement strategies and increase productivity to grow revenue by streamlining management and by enhancing overall customer/client satisfaction. In the early days, we outsourced to a number of international call centers, but we created our own call center to service our clients and meet the high standards we set for ourselves.

read moreAs a premier customer support and service call center, we partner with our clients to best represent their brand, integrity and reputation to the people most important to them: their customers and clients. How your inbound calls are managed matters greatly to us. Assuring unwavering customer service is crucial. It is essential to run your business and to maintain a strong retention rate as well as a healthy Return on Investment (ROI). We address various commonly occurring customer service support issues by assigning experienced call center staff who are properly trained and managed.

read moreYour business needs to satisfy your customers' needs, offer them exceptional IT support, and address their concerns in a quick and convenient manner. Our technical support call center and helpdesk lets you reduce costs, convert sales, and increase customer satisfaction. Studies have shown that customers are more likely to abandon sales when they have questions that they cannot get answered or have concerns that are not addressed. Increase your sales and profits and keep customers coming back time and time again by offering great technical support and customer service.

read moreHow customers perceive your inbound call center services is vital for your business. A bad customer experience can result in lost customers, whereas a positive customer experience can increase your customer retention and grow your business. Since 2003, we have created a scalable and affordable international inbound call center solution that has helped our clients increase their return on investment (ROI). Our unique approach to training our inbound call center representatives and our consistent and detailed reporting process are designed to increase your ROI while reducing your business cost.

read moreWith more than a decade of experience serving hundreds of campaigns in the international call center industry, we have expanded our operation internationally. We aim to meet your call center outsourcing needs with our experience, time-tested strategies and vast network to help your company grow.

read moreSales support requires an attentive and focused approach that helps your customers understand that their needs are met. Your sales campaign heavily relies on two factors: sales marketing and sales support. Once your customers have phoned in their orders, our representatives who receive the calls make the sale, including a possible up-sell or cross-sell. With our properly trained staff, our infrastructure, technology and dedicated project managers, your sales campaign will result in increased conversions and a healthy return on investment (ROI).