Marzcom Solutions

read moreOur voice/data wiring group is among the largest and most experienced design/build telecommunications contractors in the US. We provide system planning, design and engineering as well as high-speed data and voice cabling installations. Each communication project begins the same way. We listen to you and learn your requirements and goals, then we develop the most appropriate and cost effective solution for your specific needs. Our field crews utilize state-of-the-art equipment for testing, fusion splicing and terminating.

read moreMarzcom Solutions realizes that the telephone system is the focal point of all business communications, creating a first and lasting impression on callers. Your facility's ability to process calls and information quickly, accurately and with confidence, utilizing a custom designed and programmed telecommunications system is vital to your overall success. In order for your telecommunications system to operate at a maximum level of efficiency and cost effectiveness, the capabilities of the system must be consistent with the expectations of the end user.

read moreThis powerful software solution helps small businesses use communications to increase productivity, speed decision making, improve customer service, and realize significant savings. Avaya enables all employees in a small business to have the communications capabilities they need to be productive and responsive no matter where they are working. Unified Communications for small business provides employees communication tools that let them communicate anytime, anywhere. Staff can be productive and stay accessible when away from the office, whether on the road or working from home.

read moreMarzcom Solutions communication specialists demonstrate expertise by finding the most cost-effective local, long distance, and Internet services. A team of specialists, and provisioning professionals support our clients with the design, order and delivery coordination of their carrier services.

read moreYour business - like most - changes almost daily. New competitors, new market forces, new financial strains, new organizational structures all add up to a need for flexibility. When you select new technology, you wonder if it will be replaced by a faster, more powerful alternative next year, or even next month. Leasing your Avaya equipment avoids the risks of ownership because you pay only for the use of the equipment. When your lease expires, you can buy the equipment, trade it in for the latest technology, or simply walk away (depending on the type of lease you choose).

read moreOne of the most popular and cost effective uses of IVR Technology involves automating the out-dialing process. Agent powered automated desktop dialing initiates the phone call and screen pops the call information to the Agent. A call script and/or a survey form can be integrated into the screen pop for each call placed. Maximize output and your call center call volume by automating your dialing with the Power Dialer Application! If your agents and sales people spend too much time wading through a database to manually dial phone numbers, this Power Dialer Application will systematically out-dial from your contact database for them.

read moreBringing stylish form and functionality to the desktop, these phones make sophisticated features simple and intuitive to use. Users have single button access to voicemail, voicemail greeting selections, call recording, call conferencing, call transferring, and even placing calls to employees in other countries. Phone displays are capable of displaying time, Caller ID name and number, real-time call center workgroup statistics, and do-not-disturb and call forwarding status. You can personalize the VoIP phones with user-defined keys.

read moreThis application offers control of the user's telephone from their PC who prefer to access telephony features (making/receiving call, setting up conference calls, speed dials, etc.) through the PC. It adds PC-based telephony via a sound card or USB headset/handset to the product and simplifies communications via point-and-click access to commonly used features. This application includes many productivity enhancing capabilities such as a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired.