PDT Communications

read moreDelivering friction-less, consistent and empowered customer service requires a perfectly balanced combination of technology and process. What are you doing to build dynamic, collaborative experiences that keeps pace with today's changing expectations? Transform customer interactions into rich digital experiences leveraging the power of collaboration and create visual self-service like no other. What are you doing to enhance the power of customers through digital channels and services?

read moreThe emergence of new technologies and changing consumer attitudes are creating a real challenge for enterprises striving to provide excellent customer service. Staying abreast of the latest developments in consumer trends helps, but understanding how to implement new technologies that can enhance the customer experience and drive down operational costs within your contact center is where Waterfield can be most effective. We provide a team of strategic consultants who are experts in building and optimizing applications that improve customer experience and integrate into your business and technology environment.

read moreWaterfield Technologies holds a unique position in the contact center market: 100 years combined contact center experience with the ability to anticipate and deliver on customer expectations in every phase of the customer journey. That means navigating the big changes that come with migrating to the cloud, incorporating artificial intelligence into each customer engagement, the ability to see self-service transactions with visual Interactive Voice Response (IVR) mobile solutions to simply adding the ability to quickly collaborate with customers through content sharing.

read moreAs a leading technology integrator, Waterfield Technologies is passionate about helping our clients transform their legacy contact center technologies into modern digital powerhouses. Our suite of software and service offerings simplify old, complex integrations with enterprise cloud technologies, creating satisfying experiences and unleashing employee productivity. Waterfield presents innovative omnichannel software and professional service solutions to organizations worldwide. Guided by our rapid deployment methodology, we put our experience and expertise in all things contact center to work for our customers, delivering mission critical applications that power experience and performance.

read moreWe understand your business success rests on keeping your contact center investments up and running, while rapidly adapting to changing customer and business needs. The Managed Services Program from Waterfield Technologies ensures you stay connected with your customers, driving productivity while lowering your operational costs. Available for on-premise, cloud and hybrid solutions, Waterfield's Managed Services Program gives you access to a full range of expert resources and advice on evolving technologies, opportunities to increase platform performance and creating engaging customer experiences.