Reliable Heating and Cooling

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They were awesome. They came directly on time, and kept me in the loop the whole time. They fixed my issue quickly and both techs explained everything well. They even took the time to show my kids what they were doing. I really recommend Reliable.

The service was on time and thorough, and the technicians were polite and thoughtful.

Awesome upon arrival to departure! Dad and daughter duo. He was very informative and friendly!

Working with Reliable has been a pleasure from the beginning. Nick is extremely knowledgeable, professional and very helpful and his workers are his "extensions" in the field. I would recommend Reliable for any of your hvac needs without hesitation!

I had a great experience with Reliable Heating and Cooling. They were very professional and made sure I had a clear understanding of the issue.

Your team was awesome. Quick and straight to the point. Thank you

Reliable Heating and Cooling responded quickly, arrived on time and were thorough with their review of our equipment. They came recommended and lived up to the recommendation.

Really enjoyed the service I received from Reliable Heating and Cooling, very professional and reliable just like the name says.

On time. Professional. Polite. Fixed the furnace within 20 minutes. Great to have this kind of service especially with the very low temperatures on the way. Thanks Mike and Lindsey!

I recently had a fantastic experience with this company! Their service was exceptional, they showed up on time and were extremely professional. But what really stood out to me was how friendly and approachable they were not to mention how reasonably priced everything was. I highly recommend them for all your heating and cooling needs!

From responding to me promptly after assigned by my warranty company, to Michael and his apprentice's professionalism, knowledge of their craft, and friendliness, this was a perfect service call. I will definitely refer this company and use them again if needed. Thank you so much! A .

We use Reliable for our routine maintenance and have been very pleased. W also just had our first repair and they were out to our house same-day, had to order the part, and were back installing it 2 days later. Quite happy with the service we continue to receive!

Truly, I'd wholeheartedly recommend this company for your Heating and Cooling needs. They're a team of professionals committed to delivering top-notch service and honesty. The technician who came by was extremely professional and truly knowledgeable about their job. They gave me a lot of confidence in their expertise, and I appreciated that they didn't try to overcharge or suggest unnecessary services.

Our heat went out and they came right away to repair our furnace! Great service at a fair price if you need any HVAC work done in Charlotte.

We're staying at an AirBnb in Charlotte and with our luck the Ac went out. I'm so impressed with the crew that came out to service. They were so quick to respond and fixed the problem. I made sure to get their info for our property as well, they seemed so knowledgeable and efficient and reasonably priced!

Reliable heating and cooling was very prompt in their response, and the customer service was amazing. If you have any HVAC issues, give these guys a call.

This is a phenomenal company. Reliable Heating and Cooling came out to my house this fall and serviced my HVAC system. They were extremely helpful and answered all my questions. They also outlined a plan going forward around how to take care of my system. I am very thankful for their service and expertise and were very well priced. I will definitely go back to them in the future.

Could not recommend these guys enough. With temps dropping, my heater was not keeping up and with my elderly parents here, I was worried what the winter would bring. Michael came out right away and was able to get it fixed up and working. I also got a maintenance package to make sure we're covered for the coming months. If your heater is giving you trouble in the Charlotte area, I highly recommend them.

I had a fantastic experience with Reliable Heating and Cooling! Their HVAC contractors were professional, knowledgeable, and punctual. They efficiently installed a new AC system in my home, and it has been working flawlessly ever since. I greatly appreciate their attention to detail and commitment to quality service. I highly recommend Reliable Heating and Cooling for all your heating and cooling needs. They truly live up to their name!

Jeff and the team were great. While the home warranty company (HWA) took forever, RMS was always responsive and quick to come out as soon as they could. We replaced an entire unit, and they were able to work with us to ensure no contact during this pandemic.

Reliable Mechanical Services is one of the, if not the best, contractor we've worked with. They are responsive, honest, hard working, knowledgeable and make every effort to help the homeowner when possible. Easily recommend to anyone I know.

I had a pleasant experience with Reliable Mechanical and their technician Jason on multiple occasions from a simple charge up to needing my condenser unit replaced. They did a great job and wired in my C wire for my new thermostats also! I couldn't be more pleased with their service!

We just moved into our home 2 months ago. Two weeks ago we turned the A.C. on and got nothing. We have a home warranty on the home and put a claim in the day it went out. It was given to a different company and we didn't hear a thing from them in over a week. My wife called and put another claim in and within 2 hours RMS was texting me with and appointment that same day.

They diagnosed the issue and by the end of the day, the parts were ordered. As soon as the parts came in and the warranty company approved everything, they were right there again emailing to set the appointment. The appointment was set for tomorrow and my wife asked if there were any cancellations to please let us know cause we have been without A.C. for 2 weeks.

She explained to them that it was our upstairs unit and we have a baby. They fit us into there schedule to come install the new unit today. Every single person we have dealt with in this company has been top notch! Jay was on point with getting here to diagnose the issue and Jeff was incredible during the install (I will not hold it against him that he is a Patriots fan, lol).

Mark and Bill were also here during the install and did a great job! I cannot thank this company enough for squeezing us in and making sure we were taken care of! Class act company right here!

Jason A. was dispatched from Reliable Mechanical Services (RMS) my house in order to evaluate and report back to my insurance company about the issues going on with my A/C unit. RMS was extremely did a great job handling the insurance claim and Jason A. was an excellent face to put with RMS for my first ever dealings with them. The messages sent to my phone letting me know what was going on and when Jason was on the way was great. Thank you

Jason A was the service tech from Reliable Mechanical Services that was assigned to check out our furnace. The problem being that the gas flame would only come on for a few seconds and then trip off. He arrived within the scheduled service call appt. time. Jason quickly diagnosed the problem as a bad flame sensor and a failing flame igniter. he did not have the replacement parts on his truck and told me that he would have to get them from the parts warehouse in the morning assuming they had them in stock.

I received a text the following morning from Jason stating that he had the parts and was on the way over to install them. He arrived within an hour and installed the new parts. PROBLEM SOLVED. I highly recommend Reliable Mechanical Services and Jason. He was very knowledable and personable.!

Couldn't ask for better. Our old AC went out and our pets were panting. Reliable had a loaner out THAT DAY! They worked and helped us deal with our insurances and warranties and made sure that we had everything we needed. Including double checking the unit size with our SF to make me happy. Shannon at the call center helped me with everything I needed and Jeff called whenever I had technical questions and made sure I understood what was needed. Bravo!

Great experience with these guys on numerous occasions. Have used more than once, for varying items. Very knowledgeable and professional. Reasonable priced, and more importantly, they do not try to "up-sell", as if it is serviceable, they service it, and do not try to sell you something new to make more $$$. Have a lot of trust with these guys and highly recommend.

Jeff and his crew are awesome! They helped us deal with our insurance company when our A/C went out. They made sure we were ok during the process since we had a newborn at home. They definitely went above and beyond to help us stay cool!

Moving & buying a house while out of State was a bear of a process that I never want to go thru again! Reliable Mechanical Services made my HVAC needs the least of my worries. They were professional, informative, & most importantly quick/easy to schedule service. When they left my home I had a complete understanding of my HVAC System. They also performed maintenance on my System for a great price. I enjoyed their service call so much, I had to sign up for their yearly maintenance package to keep peace of mind. Thank you Jeff & Jason!

Jeff was highly recommended for an issue with my ac/heat pump. He was very knowledgeable and accommodating. He was honest and fair and would recommend him without any reservations. A pleasure to do business with.