Service Quality Department

read moreSince the 1980's all business managers, owners, and employees have heard is, "Customer Satisfaction is What It's All About!" It seems like every business management book and speaker around the world has been echoing this sentiment. Our perspective is radically different. Your CUSTOMER LOYALTY is what should keep you up at night. While customer satisfaction is a component of loyalty, we recognize that today's consumer expects all the pieces to be in place. We believe that customer satisfaction, and more importantly, customer loyalty, are a byproduct of the total customer experience.

read moreWe're always seeking out new and innovative ways to make sure our clients have the best tools to achieve extraordinary results. Our organization was founded in 1990 to provide customer service training, management, and measurement tools to small and medium sized businesses. Today, we are headquartered in Northern California and have a world-wide presence. We have built a dedicated team environment for our employees and have been recognized as one of the best national organizations to work with in the United States.

read moreIf you're all about clear, focused, on-target information you can use immediately, you're ready for HIGH DEFINITION MYSTERY SHOPPING. You've come to the right place, because it's only available from The Service Quality Department. With MS-HD, we take the mystery out of mystery shopping. Our shoppers are highly trained and well educated. Over 66% of shoppers who apply with us fail the initial examination and are rejected. Over 45% of our shoppers have attended college, and 10% have graduate level degrees.

read moreJeff Kasper has years of experience helping organizations in just about every sector translate their customer service into loyalty, and their bottom-line. Let him put this wealth of experience to work for you. Use our contact form or call +1 (925) 798-0896 ext. 15 or 888-478-7787 to check availability.

read moreIf you don't listen to the voice of your customers, they'll find someone who will. We can assist you in designing a survey that elicits high response rates, along with the valuable business information you need. We've processed millions of surveys through the years and can put that experience to work for you today! In order to hear the customer's voice, you need to listen in their language. We currently process surveys in English, Spanish, Chinese, Vietnamese, Cyrillic and Arabic. Are you listening in the right language?