Business Details
23 Years
experience
Your Trusted Virtual Reception Partner in Phoenix
ReceptionHQ has been a global leader in virtual reception services since 2003, pioneering outsourced call answering solutions for businesses of all sizes. Our expertise lies in delivering 24/7 live answering services staffed by US-based receptionists, ensuring seamless communication for clients across industries. With bilingual capabilities in English and Spanish, we prioritize personalized service through customized greetings, appointment scheduling, and message delivery via email or SMS. Our month-to-month subscriptions eliminate lock-in contracts, offering flexibility to scale operations as business needs evolve. Trusted by over 25,000 businesses, we combine cutting-edge technology with human connection to enhance customer interactions.Our commitment to rapid response timesanswering calls within 10 seconds on averageensures clients never miss critical opportunities. Headquartered in Phoenix, Arizona, we operate under a global framework with teams in Australia and the UK to provide continuous coverage. Recognized with multiple industry awards, our team of employees (not contractors) undergoes rigorous training to maintain high standards of professionalism and service excellence. We partner with businesses to streamline operations, reduce overhead costs, and improve client satisfaction through reliable, scalable solutions tailored to individual needs.
Services
Virtual Receptionists
Appointment Scheduling
Bilingual Answering
24/7 Services
Call Overflow
Toll-Free Numbers
Voicemail-to-Email
CRM Integration
Outbound Calling
Custom Scripting
Details
- Year established: 2003
Highlights and features
- We offer 24/7 live call answering with an average response time of under 10 seconds.
- Our bilingual receptionists provide seamless support for English and Spanish-speaking callers.
- We operate with month-to-month subscriptions and no lock-in contracts.
- Our team consists of US-based employees trained in industry-specific protocols.
- We guarantee a 7-day free trial to test our service risk-free.
What people say
Excellent job
Peace of mind
Great addition
Professional and efficient
Highly recommend
Services
Virtual Receptionists
Our US-based virtual receptionists provide 24/7 call handling, ensuring every client interaction reflects your brands professionalism. Services include message-taking, call transfers, and customized greetings tailored to your business needs. Ideal for small to large enterprises seeking to enhance customer engagement without hiring in-house staff.
Appointment Scheduling
Specialized virtual receptionists manage bookings, cancellations, and rescheduling using your preferred software. Real-time updates and seamless integration with platforms like Google Calendar and Microsoft Outlook ensure efficient time management for healthcare, legal, and service-based businesses.
Bilingual Answering
Free bilingual services in English and Spanish, available 24/7. Receptionists handle inquiries, appointments, and lead generation for diverse client bases, ensuring clear communication and expanded market reach without additional costs.
24/7 Services
Continuous call coverage with overflow support during peak times. Businesses benefit from uninterrupted service, capturing leads and urgent requests outside regular hours while maintaining a local presence through US-based teams.
Call Overflow
Flexible solutions for high call volumes or staff absences. Calls are diverted to ReceptionHQ when lines are busy or unanswered, preventing missed opportunities and ensuring consistent customer service during critical periods.
People
David Atkinson
Chief Executive Officer
David leads ReceptionHQs global strategy, leveraging over 15 years of experience in virtual communications to drive innovation and client success across three continents.
Steve Lombardo
Company Advisor
Steve provides strategic guidance, drawing on decades of industry expertise to help businesses optimize communication solutions and operational efficiency.
Julie Hampton
Director of Operations
Julie oversees daily operations, ensuring seamless service delivery and client satisfaction through rigorous quality control and team development initiatives.
Jordi Sales
Client Services Manager
Jordi manages client relationships, focusing on personalized support and account growth by aligning services with evolving business needs.
Whitley Sales
Client Services Manager
Whitley specializes in onboarding new clients, ensuring smooth integration of ReceptionHQs services with individual business workflows and objectives.
Questions
Why should I use a live call answering service?
Live answering ensures no missed calls, improves customer satisfaction, and reduces costs compared to hiring in-house staff.
Do you offer 24/7 answering services?
Yes, we provide 24/7 live call answering with an average response time of under 10 seconds.
Can you handle bilingual calls?
Yes, we offer free bilingual support in English and Spanish during all operating hours.
Are calls answered in the US?
Most calls are handled by US-based receptionists, with overflow support from international teams during peak times.
Can I try your service for free?
Yes, we offer a 7-day free trial with no obligation to commit afterward.
How do you handle appointment scheduling?
Our receptionists integrate with your calendar software to manage bookings, cancellations, and reminders seamlessly.
