Business Details
Trusted Calibration and Maintenance Management Software
At Cybermetrics USA, we specialize in delivering innovative software solutions designed to streamline complex operational processes. With over three decades of experience, our team has developed industry-leading platforms like GAGEtrak and FaciliWorks, trusted by quality professionals worldwide. Our approach prioritizes client success through personalized support, comprehensive education, and transparent service models. Unlike competitors requiring mandatory maintenance agreements, we offer optional support plans to ensure uninterrupted operations. Headquartered in Phoenix, Arizona, our USA-based team provides direct technical assistance and implementation services across global facilities.Customer testimonials consistently highlight our responsive support staff, seamless data migration capabilities, and user-friendly interfaces. We maintain active partnerships with thousands of facilities spanning diverse industries, helping them manage assets, calibrations, and preventive maintenance efficiently. Our SQL-based systems offer scalable solutions for single locations or multinational operations. Through continuous innovation and client-focused practices, we aim to simplify complex workflows while maximizing productivity and cost-effectiveness.
Services
Calibration Management Software
Maintenance Management Software
SUPPLIERtrak
Technical Support Services
Software Implementation
Highlights and features
- 35+ years of specialized software development experience
- Optional maintenance agreements with no system lockouts
- Direct USA-based technical support team
- Proven implementation success across 7+ factory locations
- SQL-based scalable software architecture for global operations
What people say
Excellent support
Smooth migration
Helpful team
World-class software
Tremendous help
Services
Calibration Management Software
Our calibration management software helps organizations track measurement equipment with precision. Designed for quality professionals, it streamlines calibration processes while maintaining compliance with industry standards. The platform supports global deployments through its SQL-based architecture.
Maintenance Management Software
This CMMS solution optimizes facility maintenance operations by reducing costs and maximizing asset uptime. The system manages preventive maintenance schedules and tracks work orders across multiple locations. Its intuitive interface simplifies complex maintenance workflows.
Technical Support Services
Our dedicated support professionals provide implementation assistance and ongoing technical guidance. Services include software training, data migration support, and troubleshooting for active maintenance agreement holders. Support is available through tickets, phone, and live chat.
Software Implementation
We offer comprehensive implementation services for new software installations. Our team assists with data migration, system configuration, and user training. Recent projects demonstrate successful multi-site deployments completed ahead of schedule with minimal operational disruption.
SUPPLIERtrak
This specialized module manages supplier quality and compliance processes. Features include automated supplier evaluations, corrective action tracking, and document management. The system integrates with existing quality management workflows.
People
Rick Gonzalez
Support Specialist
Experienced technical support professional known for clear communication and effective problem-solving during software implementation and maintenance.
Drew
Technical Support
Recognized for exceptional assistance with software upgrades and data migration, providing patient guidance through complex system transitions.
Rachel
Implementation Specialist
Key team member in successful multi-site software deployments, specializing in data import processes and customized system configurations.
Jodi
Support Team
Provides comprehensive assistance during software implementation phases, working closely with clients to ensure smooth system integration.
Grant
Instructor
Experienced trainer who delivers comprehensive software training sessions, including advanced features beyond standard curriculum requirements.
Questions
What calibration management features does GAGEtrak offer?
GAGEtrak provides equipment tracking, calibration scheduling, compliance documentation, and SQL-based data management for quality control processes.
How does FaciliWorks improve maintenance operations?
FaciliWorks reduces maintenance costs through work order tracking, preventive maintenance scheduling, and asset performance monitoring across facilities.
What support options are available?
We offer phone support, live chat, ticket system access, and technical documentation including user guides and troubleshooting resources.
Can the software integrate with existing systems?
Our SQL-based platforms support integration with existing enterprise systems through standard database connections and import/export capabilities.
What implementation assistance is provided?
Our team assists with data migration, system configuration, user training, and customized setup to ensure smooth software adoption across all locations.
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