Business Details
19 Years
experience
Emergency
services
Your Trusted Nationwide IT Field Services Partner
After Hours Computer Repair is a nationally recognized IT field services company dedicated to delivering tailored technology solutions for enterprise-level clients. With over 17 years of experience, we specialize in serving the petroleum, retail, convenience store, hospitality, entertainment, and electric vehicle industries. Our nationwide network of 2,000+ certified technicians ensures rapid response times, including a 4-hour service level agreement for critical infrastructure repairs. Centrally headquartered in Kingsport, Tennessee, we operate with a client-centric philosophy, acting as an extension of your IT department to manage monitoring, maintenance, and deployments.As a woman-owned and led business, we champion diversity while providing innovative, reliable IT support. Our comprehensive services include site surveys, network management, NOC-as-a-Service, and nationwide deployments, backed by 200+ forward stocking locations. We prioritize dependability, expertise, and adaptability, offering 24/7 support to minimize downtime and maximize operational efficiency. Our commitment to excellence is reflected in our partnerships with enterprise clients seeking scalable, trustworthy IT solutions across all 50 states.
Services
IT Field Maintenance
Network Management
Site Surveys
Deployments
24/7 Support
NOC as a Service
Forward Stocking
Remote Support
Traveling Technologists
Solutions Lab
Details
- Year established: 2007
Highlights and features
- We have 17+ years of experience in enterprise IT field services.
- Our network includes 2,000+ certified technicians nationwide.
- We guarantee a 4-hour SLA for critical infrastructure repairs.
- We are a woman-owned business committed to diversity and innovation.
- Our 24/7 support ensures immediate response to IT emergencies.
Services
IT Field Maintenance
Our technicians provide prompt installation, maintenance, and repair of hardware and software systems across various industries. With 2,000+ professionals nationwide and a 4-hour SLA for critical issues, we minimize downtime while ensuring optimal performance. Our team handles everything from routine maintenance to emergency repairs.
Network Management
We offer continuous monitoring, proactive maintenance, and rapid troubleshooting for enterprise networks. Our solutions ensure reliable connectivity, reduce system failures, and support seamless operations across distributed locations. Services include configuration, optimization, and security protocol implementation for large-scale IT ecosystems.
Site Surveys
Our team evaluates network performance, wireless coverage, and hardware conditions during site surveys. We identify risks, recommend upgrades, and ensure IT strategies align with physical infrastructure requirements. This service supports informed decision-making for technology investments and scalability planning.
Deployments
We manage large-scale technology deployments across thousands of locations, including hardware integration and software ecosystem updates. Our project managers coordinate nationwide implementations, ensuring consistent execution aligned with client timelines and operational standards for enterprise-level transformations.
24/7 Support
Our round-the-clock support team guarantees immediate response to critical IT failures. With redundant systems and a nationwide technician network, we ensure uninterrupted service availability. This includes after-hours repairs, urgent troubleshooting, and SLA-compliant resolution for mission-critical systems.
People
Clare West
COO & President
As COO & President of After Hours Computer Repair, Clare West leads strategic operations for the woman-owned IT services company. With expertise in scaling enterprise solutions and fostering inclusive leadership, she drives innovation while maintaining a client-focused approach to nationwide IT support.
Questions
What industries do you specialize in?
We serve petroleum, retail, convenience stores, hospitality, entertainment, and electric vehicle industries with tailored IT solutions.
Do you offer nationwide service coverage?
Yes, we provide IT support across all 50 states through our network of 2,000+ technicians and 200+ stocking locations.
What is your emergency response time?
We guarantee a 4-hour SLA for critical infrastructure repairs and offer 24/7 support for urgent IT issues.
Are you a certified woman-owned business?
Yes, we are a nationally recognized woman-owned and led IT services provider committed to diversity in tech leadership.
How do you handle large-scale deployments?
Our team manages nationwide technology rollouts with dedicated project managers, ensuring consistent execution across thousands of locations.
