Business Details
44 Years
experience
Your Trusted Logistics Partner for Seamless Fulfillment
DCL has built a reputation as a trusted leader in third-party logistics, combining over 40 years of operational expertise with cutting-edge technology to deliver seamless fulfillment solutions. Founded in 1982, our commitment to quality is underscored by our ISO 9001:2015 certification, ensuring precision and reliability in every order. Our proprietary software platform, eFactory, provides clients with real-time visibility and control over inventory, orders, and integrations, while our nationwide network of warehouses enables fast, cost-effective shipping.We specialize in serving high-growth brands across ecommerce, retail, and international markets, offering tailored services such as reverse logistics, Amazon fulfillment, and transportation management. Our team of dedicated professionals prioritizes customer satisfaction, environmental responsibility, and continuous process improvement, making us a strategic partner for businesses seeking scalable, tech-forward logistics solutions.
Services
Ecommerce Fulfillment
Section 321 Fulfillment
Transportation Management
Reverse Logistics
Amazon Fulfillment Services
Details
- Year established: 1982
Highlights and features
- 40+ years of operational expertise in third-party logistics.
- ISO 9001:2015 certified for quality management systems.
- Dedicated service teams for personalized client support.
- Proprietary eFactory software for real-time inventory control.
- Nationwide warehouse network with bi-coastal US coverage.
Associations and certifications
- ISO 9001:2015
What people say
Seamless scalability
Precise order accuracy
Proactive problem-solving
Dedicated support teams
Advanced technology platform
Services
Ecommerce Fulfillment
Our ecommerce fulfillment service handles order processing, inventory management, and shipping for online retailers. Using advanced technology like eFactory, we ensure 99.9% order accuracy and same-day shipping capabilities. Brands benefit from scalable solutions tailored to direct-to-consumer, marketplace, and omnichannel sales.
Reverse Logistics
We streamline product returns with our ReturnTrak software, offering RMA tracking, refurbishing, and inventory restocking. Our ISO-certified processes ensure quality control while maximizing recovered value. This service reduces operational costs and improves customer satisfaction through automated notifications and data analytics.
Transportation Management
Our SelectShip AI platform optimizes carrier selection and shipping strategies, saving clients 33% on small parcel freight. We manage LTL, FTL, and international shipments while providing real-time tracking and packaging optimization. This service reduces costs and improves delivery reliability for growing brands.
Amazon Fulfillment Services
We specialize in Amazon FBA, FBM, and Seller Central programs, handling inventory preparation, compliance, and storage fee management. Our team ensures timely shipments to Amazon warehouses and optimizes Prime eligibility. This service helps brands meet Amazon's strict performance metrics while scaling sales.
Section 321 Fulfillment
Our Canada-based warehouses enable duty-free shipping for orders under $800 to US customers. We manage customs clearance, freight consolidation, and real-time tracking. This service reduces import costs and accelerates delivery times for international ecommerce businesses.
People
Alan Nakasato
Director of Quality Management and Regulatory Compliance
With 14 years at DCL, Alan leads the ISO 9001-certified quality management system, developing error-reduction protocols and ensuring regulatory compliance across diverse customer sectors while enhancing service standards.
Brian Tu
Chief Revenue Officer
Brian oversees sales, marketing, and client services, leveraging Fortune 500 experience to build customer-centric teams and drive DCL's technology-focused fulfillment solutions for high-growth brands.
Craig Watson
Chief Information Officer
With 20+ years in tech, Craig leads IT and software development, enhancing DCL's proprietary eFactory platform to deliver secure, scalable logistics tools that improve client operations and system integration.
Dave Tu
President
Dave has transformed DCL from regional logistics into a national provider, investing in automation and green energy solutions to give clients competitive advantages in evolving ecommerce markets.
Norman Tu
CEO
As founder since 1982, Norman evolved DCL from software duplication into a market-leading supply chain provider, maintaining vision for tech-driven fulfillment solutions that scale with client needs.
Questions
What services does DCL Logistics offer?
DCL provides ecommerce fulfillment, reverse logistics, transportation management, Amazon fulfillment, and Section 321 cross-border solutions, supported by proprietary technology and a nationwide warehouse network.
How does DCL ensure order accuracy?
We use scanning technology and ISO 9001-certified processes to guarantee 99.9% order accuracy, minimizing errors and enhancing customer satisfaction for brands.
Can DCL handle international shipping?
Yes, we offer Section 321 fulfillment from Canadian warehouses and partner with global shipping experts for customs-compliant international deliveries.
What warehouse locations does DCL operate?
We have six US facilities in California, Kentucky, and Pennsylvania, with strategic international coverage in Canada and Europe.
How does DCL support Amazon sellers?
We manage FBA, FBM, and Seller Central programs, handling shipment preparation, inventory management, and compliance with Amazon's strict requirements.
What technology does DCL use?
Our proprietary eFactory platform provides real-time inventory tracking, EDI integrations, and AI-powered shipping optimization through SelectShip.
