Business Details
26 Years
experience
Cloud Utility Management Software Solutions
Starnik Systems is a pioneering software development company dedicated to transforming utility operations through innovative cloud-based solutions. Founded in 2000, we introduced the first cloud utility management platform in the U.S., offering an all-in-one system that integrates billing, customer service, meter data management, and real-time payments. Our platform eliminates the need for multiple integrations, reducing costs and operational complexity. With over two decades of experience and billions of dollars processed annually, we serve utilities across three continents, delivering 99.99% uptime, PCI-DSS Level 1 certification, and 24/7 support.Our proprietary tools enable rapid implementation, often within weeks, while our client-driven development model ensures continuous improvement shaped by user feedback. Recognized for exceptional customer service, we provide personalized training, immediate issue escalation, and a commitment to keeping clients on the latest software version at no additional cost.
Services
Utility Billing Software
Cloud CIS Solutions
Real-Time Payments
Mobile Field Service Management
Meter Data Automation
Customer Engagement Portal
Energy Audit Tools
Document Management
Backflow Inspection Automation
Rate Modeling Analytics
Details
- Year established: 2000
Highlights and features
- We offer 24/7 Texas-based support with immediate escalation for critical issues.
- Our proprietary tools enable implementation in weeks, not months.
- 99.99% uptime guaranteed with encrypted backups every 15 minutes.
- Clients stay on the latest software version at no additional cost.
- Customizable platform adapts to unique business processes without programming.
Associations and certifications
- PCI-DSS Level 1
What people say
Stress-free experience
Seamless transition
Impeccable customer service
Cut billing time in half
99.99% uptime
Services
Utility Billing Software
Our cloud-based utility billing software automates meter-to-cash processes for water, gas, electric, and renewable energy providers. The platform handles complex rate structures, delinquency management, and multi-jurisdictional compliance while reducing manual workloads through AI-driven automation. Clients benefit from real-time financial reporting and seamless integration with existing infrastructure.
Cloud CIS Solutions
Centralized Customer Information Systems (CIS) provide a single source of truth for utility operations. Features include work order management, customer portals, IVR systems, and document storage. The cloud architecture ensures 24/7 accessibility with bank-level encryption and automated backups every 15 minutes for data integrity.
Meter Data Automation
Advanced Meter Data Management (MDM) automates collection and analysis from AMI systems. The solution processes millions of meter reads daily, detects anomalies, and generates actionable insights for leak detection and consumption forecasting. Integration with billing modules ensures accurate, real-time invoicing based on actual usage data.
Real-Time Payments
StarnikPay enables instant payment processing through multiple channels including online portals, mobile apps, and IVR systems. The PCI-DSS Level 1 certified platform supports credit/debit cards, ACH transfers, and recurring payments while automatically reconciling transactions with billing records for improved cash flow management.
Mobile Field Service
Mobile field service management streamlines work order dispatch, completion tracking, and asset maintenance. Technicians access real-time job details, update statuses from the field, and capture digital signatures through mobile devices. Integration with GIS systems and customer portals improves first-time resolution rates and service transparency.
People
Balu Viswanathan
CEO
Balu Viswanathan founded Starnik Systems in 2000 after identifying critical inefficiencies in utility software systems. With over 30 years of technology leadership experience, he pioneered the first cloud-based utility management platform in the U.S. Balu continues to drive innovation while maintaining the company's commitment to client-centric development and operational excellence.
Questions
How long does implementation typically take?
Most implementations complete within 4-12 weeks using our proprietary tools. Complex cases with legacy data conversion typically finish in under six months.
What security certifications do you maintain?
We hold PCI-DSS Level 1 certification with bank-level encryption, 15-minute encrypted backups, and multifactor authentication for all system access.
Can the system handle multiple utility types?
Our platform supports water, gas, electric, wastewater, and renewable energy billing within a single interface with customizable rate structures.
Is the software customizable without programming?
Yes, our front-end configuration tools allow 85% of changes to be made without programming through intuitive interface adjustments.
What support options are available?
We provide 24/7 Texas-based phone support, personalized training, monthly webinars, and immediate escalation for critical issues.
Do you charge for software updates?
No, all clients receive automatic updates at no additional cost, ensuring access to the latest features and security patches.
