Business Details
46 Years
experience
Your Trusted Partner for Waste Hauler Software
Soft-Pak has been a leader in waste industry technology since the early 1980s, originally designed by haulers for haulers. Our software solutions are intuitive and tailored to meet the specific needs of waste hauling operations, from small businesses to large corporations. We pride ourselves on maintaining close customer relationships and continuously evolving our products based on user feedback. Our U.S.-based team of experts, many with prior waste industry experience, ensures top-tier support and innovation. We deliver scalable solutions that improve operational efficiency, including Mobile-Pak, Map-Pak, and Scale-Pak.Our cloud-based and on-premise systems provide reliable data management for billing, routing, and customer service. We prioritize customer satisfaction through personalized support and annual user meetings to discuss enhancements. Our commitment to compliance includes PCI standards and IFTA solutions. With decades of experience, we empower waste haulers to grow profitably and efficiently. Our philosophy centers on listening to customers and transforming their needs into cutting-edge software features.
Services
Mobile-Pak
Map-Pak
Scale-Pak
Web-Pak
Sales-Pak
Route Optimization
In-Cab Computing
Service Verification
Predictive Maintenance
Customer Support
Details
- Year established: 1980
Highlights and features
- We offer 40+ years of waste industry-specific software expertise.
- Our U.S.-based team includes former waste haulers with firsthand experience.
- Customer-driven development ensures solutions match real-world needs.
- Comprehensive compliance with PCI and IFTA standards.
- Annual user meetings directly shape our product roadmap.
Associations and certifications
- PCI DSS
What people say
Improved efficiency
Excellent support
User-friendly design
Accurate billing
Real-time tracking
Services
Mobile-Pak
Mobile-Pak provides in-cab tablets for real-time route guidance and driver communication. This solution improves route productivity by 25% through turn-by-turn navigation and instant dispatch updates. Drivers can capture service verification images without diverting attention from safety.
Map-Pak
Map-Pak delivers tablet-based routing software that reduces fuel costs by 15% through optimized turn-by-turn directions. The system automatically adjusts routes for traffic delays and last-minute service changes. Fleet managers track vehicle locations and route status in real time.
Scale-Pak
Scale-Pak software streamlines landfill weight ticket processing, cutting administrative time by 40%. The system automatically matches weight data with customer accounts for accurate billing. Integration with accounting systems reduces manual data entry errors.
Web-Pak
Web-Pak automates PDF billing generation and online payment processing. The system handles 10,000+ transactions monthly with 99.9% accuracy. Customers access digital invoices and payment history through a secure portal.
3rd Eye Integration
3rd Eye integration provides real-time video safety monitoring and predictive maintenance alerts. The system reduces accident rates by 30% through driver behavior coaching. Vehicle diagnostics automatically trigger maintenance work orders when fault codes appear.
People
Kish Rajan
CEO
With 20+ years in waste management technology, Kish leads strategic development at Soft-Pak. He previously served as Mt. Diablo Resource Recovery CEO, implementing Soft-Pak solutions that increased operational efficiency by 35%.
Steve Rosa
Operations Director
Steve oversees product implementation, drawing from 15 years managing Marin Sanitary's fleet. His team successfully deployed Mobile-Pak across 100+ vehicles, reducing route completion time by 22%.
Collette Vogel
Customer Relations
Collette manages client feedback integration with 25 years in waste hauling operations. Her work on annual user meetings has shaped 40+ product enhancements over the past decade.
Gina Moore
Technical Director
Gina leads software development with expertise in utility-to-waste system integrations. She designed the i-Pak legacy system migration that enabled online credit card payments for municipal clients.
Gwen Ghiorso
Sales Manager
Gwen directs client acquisition with 18 years in waste technology sales. Her team achieved 95% customer retention through personalized implementation support and training programs.
Questions
What waste hauling operations do you support?
We serve small private haulers, municipal operations, and Fortune 500 waste companies with fleets of all sizes.
How does your software improve route efficiency?
Map-Pak's real-time optimization reduces fuel costs by 15% through dynamic route adjustments and turn-by-turn navigation.
Can I integrate your system with existing equipment?
Yes, our solutions work with Heil bodies, third-party trucks, and legacy systems through 3rd Eye integration technology.
Do you offer compliance features?
Our software includes PCI compliance for payments and IFTA reporting tools to meet regulatory requirements.
How do you handle customer support?
We provide personalized support through annual user meetings, online resources, and direct team access during business hours.
Can I try your software before buying?
Yes, request a free demo to experience our solutions with no obligation through our website contact form.
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