Business Details
10 Years
experience
Trusted IT Solutions for Business Growth
Aureon Laboratories is an award-winning Midwest-based technology solutions provider headquartered in Des Moines, Iowa. With decades of experience in telecommunications and technology services, we specialize in delivering comprehensive solutions including fiber connectivity, managed IT services, unified communications, cybersecurity, contact center operations, and staffing consulting. Our team of over 400 dedicated professionals proactively anticipates client needs, providing industry-leading support through local crews that resolve issues in hours rather than days. Founded in 1988 as Iowa Switch Company, our evolution through strategic acquisitions and rebranding in 2016 as Aureon Laboratories reflects our commitment to innovation and expansion across the Midwest. Our 60,000+ miles of fiber network ensure 99.99%+ uptime while supporting over 1,500 cell towers and 4,000+ workstations.Recognized for excellence year after year, we maintain a client-centric approach that tailors solutions to individual business needs while fostering community development through scholarship programs and charitable initiatives. Our 24/7 Network Operations Center monitors systems proactively, ensuring businesses remain connected and productive at all times.
Services
Business Internet
Unified Communications
Managed IT Services
Contact Center Solutions
Cloud WAN Services
Details
- Year established: 2016
Highlights and features
- We offer comprehensive technology solutions including fiber connectivity, managed IT, and contact center services
- Our decades of telecommunications experience serve diverse Midwest industries
- With 60,000+ miles of fiber, we ensure 99.99%+ uptime
- Award-winning service provides proactive support and rapid response times
- We invest in employee growth, reflecting our commitment to excellence
What people say
Award-winning service
99.99%+ uptime
Rapid response times
Tailored solutions
Community commitment
Services
Managed IT Services
Our proactive managed IT services provide continuous monitoring and maintenance of business technology infrastructure. With 24/7 network oversight and rapid response protocols, we ensure system reliability while implementing cutting-edge cybersecurity measures. Our certified technicians deliver comprehensive support for servers, workstations, and cloud environments across multiple industries.
Unified Communications
This integrated platform combines voice, video, and messaging capabilities into a single intuitive interface. Designed for modern workplaces, our solution eliminates communication silos while maintaining enterprise-grade security. Implementation includes seamless migration support and ongoing optimization for businesses of all sizes.
Contact Center Solutions
We provide full-service contact center operations with multi-channel support capabilities. Our trained professionals handle over 400,000 annual calls with 95% answer rates, utilizing advanced CRM integration and performance analytics. Solutions include staff augmentation, technology infrastructure, and complete outsourced operations.
Business Internet
Our fiber-optic network delivers high-speed, low-latency internet connections with 99.99%+ uptime guarantees. Designed for enterprise needs, these scalable solutions support bandwidth-intensive applications while maintaining strict security protocols. Services include dedicated connections, WAN optimization, and hybrid network configurations.
Cloud WAN Services
This secure networking solution connects distributed business locations through cloud-based infrastructure. Featuring automated provisioning and centralized management, our Cloud WAN services optimize traffic flow while maintaining enterprise security standards. Implementation includes hybrid cloud integration and performance monitoring tools.
Questions
What industries does Aureon Laboratories support?
We serve diverse sectors including healthcare, education, financial services, insurance, manufacturing, nonprofits, government, and retail operations across the Midwest region.
How does Aureon Laboratories ensure service reliability?
Our 60,000+ mile fiber network with 99.99%+ uptime includes redundant pathways and 24/7 monitoring by our Network Operations Center to prevent service disruptions.
What differentiates Aureon Laboratories's customer support?
Our Iowa-based support teams resolve most issues within hours using proactive monitoring and rapid response protocols, minimizing business downtime through local technician deployment.
How does Aureon Laboratories contribute to community development?
Through scholarship programs, community grants, and employee volunteer initiatives, we invest in local education and nonprofit organizations across Iowa and surrounding states.
What makes Aureon Laboratories a strong business partner?
Our comprehensive solutions combine deep industry knowledge with proactive communication, reliable infrastructure, and award-winning support to build long-term business relationships.
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