Business Details
33 Years
experience
Emergency
services
Trusted Contact Center Automation Solutions in San Diego
Sonant Corporation has been a leader in contact center automation solutions for over 25 years, delivering technologically advanced systems that enhance customer relationships and operational efficiency. Our expertise lies in developing customized IVR, ACD, CTI, and electronic payment processing applications that integrate seamlessly with existing infrastructure, reducing costs while improving service quality. We specialize in cloud and premise-based platforms tailored to meet the complex needs of government agencies and commercial organizations, ensuring scalability, security, and compliance. With a focus on innovation, we pioneered solutions like CourtTalk and TaxTalk, automating millions of transactions annually for clients nationwide.Our commitment to excellence is reflected in our 24/7 dedicated support team, which ensures uninterrupted service and rapid resolution for critical issues. By combining deep industry experience with flexible deployment options, we empower clients to optimize productivity and deliver superior citizen or customer experiences. Our proven track record with high-profile clients, including the Los Angeles Superior Court, underscores our position as a trusted partner in contact center automation.
Services
Interactive Voice Response
Automatic Call Distribution
Computer Telephony Integration
Electronic Payment Processing
Cloud Contact Center
Interactive Web Response
Court Automation
Tax Collection Systems
Juror Services
Turnkey Applications
Details
- Year established: 1993
Highlights and features
- We offer 25+ years of specialized expertise in contact center automation.
- Our all-in-one IVR, ACD, and CTI solutions reduce operational costs by up to 40%.
- Cloud and premise-based deployment options ensure flexibility for any organization.
- 24/7 dedicated support team guarantees rapid resolution of critical issues.
- Proven success automating high-volume transactions for government agencies nationwide.
Services
Interactive Voice Response
Our IVR systems automate customer interactions using speech recognition and touchtone technology, reducing wait times and enabling 24/7 self-service. Clients benefit from streamlined processes for account inquiries, payments, and service requests. These solutions integrate with existing databases to provide real-time information while lowering operational costs.
Automatic Call Distribution
ACD systems efficiently route incoming calls to the most appropriate agent based on skills, availability, and language preferences. This ensures faster resolution times and improved customer satisfaction. The platform supports scalable operations for high-volume environments like government agencies and courts.
Computer Telephony Integration
CTI connects phone systems with computer databases to deliver screen pops with caller information, reducing handle times by 10-20 seconds per call. This integration enhances agent productivity and enables personalized service through real-time data access.
Electronic Payment Processing
Our EPS handles credit card, eCheck, and ACH transactions securely, ensuring PCI compliance for government and commercial clients. The system supports automated billing, recurring payments, and real-time reconciliation to improve cash flow and reduce administrative overhead.
Cloud Contact Center
Cloud-based platforms provide scalable, cost-effective contact center capabilities without upfront infrastructure costs. Clients access features like IVR, ACD, and outbound dialing via subscription, with 99.9% uptime SLAs and automatic software updates included.
Questions
What industries does Sonant serve?
We specialize in government agencies, courts, tax collectors, and commercial organizations requiring contact automation solutions.
Can your systems integrate with existing infrastructure?
Yes, our solutions integrate seamlessly with current phone networks, databases, and CRM systems without requiring replacement.
Do you offer cloud-based solutions?
Yes, we provide hosted cloud services with flexible subscription models for scalable contact center capabilities.
How do you ensure payment security?
Our payment systems maintain PCI-DSS compliance with encrypted transactions and secure data storage protocols.
What support options are available?
We offer 24/7 dedicated support, remote system access for troubleshooting, and annual maintenance contracts with multiple service levels.
Can you customize solutions for specific needs?
Yes, we develop tailored applications and modify pre-packaged solutions like CourtTalk to meet unique organizational requirements.
