Business Details
50 Years
experience
Your Trusted Pool & Spa Experts in Spokane, WA
Since 1976, Pool World has been a family-owned business dedicated to customer satisfaction in the pool and spa industry. With four showrooms across Spokane Valley, Spokane, and Coeur d'Alene, we have grown to become the largest pool and spa business in the Inland Northwest. Our commitment to quality products, expert service, and community involvement has earned us a reputation as a trusted local leader. We offer comprehensive services including pool and hot tub installation, maintenance, repairs, and a wide range of products like saunas, BBQs, and water care solutions.Our team of NSPI-certified technicians ensures professional, dependable service with industry-leading warranties. Active in community initiatives such as Big Brothers and Sisters and the Spokane Humane Society, we prioritize customer education and satisfaction year-round. With over 60 employees and decades of combined experience, we guarantee personalized support from purchase through installation and beyond.
Services
Pool Installation
Hot Tub Sales
Spa Maintenance
Sauna Sales
BBQ Products
Water Care Services
Seasonal Pool Care
Pool Repairs
Hot Tub Trade-Ins
In-Home Consultations
Details
- Year established: 1976
Highlights and features
- Family-owned since 1976 with unmatched local expertise.
- Largest pool and hot tub service department in the Inland Northwest.
- NSPI-certified technicians for reliable, professional repairs.
- Free water testing and personalized customer education.
- Industry-leading warranties backed by a dedicated service team.
Associations and certifications
- National Spa and Pool Institute (NSPI)
What people say
Knowledgeable and quick to help
Step-by-step guidance
Great service
Professional and friendly staff
Excellent customer service
Services
Pool Installation
We specialize in residential and commercial pool installation, offering engineered concrete, vinyl-lined, and gunite options. Our expert team ensures precise construction tailored to your space and lifestyle. From design to completion, we deliver durable, luxurious pools with industry-leading warranties and ongoing maintenance support.
Hot Tub Sales
We offer a wide selection of premium hot tubs from brands like Hot Spring, Caldera, and Freeflow. Our specialists guide you through features, energy efficiency, and space requirements. Every purchase includes installation support, financing options, and access to parts and service for long-term reliability.
Spa Maintenance
Our maintenance services keep spas clean and functional year-round. We provide water testing, chemical balancing, filter cleaning, and seasonal checkups. With flexible scheduling and expert technicians, we ensure optimal performance and extend the lifespan of your investment.
Sauna Sales
We sell and install traditional and infrared saunas from Finnleo, including custom designs for homes and businesses. Our team advises on size, materials, and heating options to match your wellness goals. Full installation and after-sales support are included.
Water Care Services
Our water care services include chemical balancing, filtration system checks, and seasonal opening/closing. Using advanced testing technology, we prevent algae and maintain safe, clear water. Regular maintenance plans ensure hassle-free pool ownership and compliance with safety standards.
People
Grady Early
General Manager
Grady Early has led Pool World's operations since 2009, ensuring customer satisfaction and team excellence. With over 15 years in the industry, he prioritizes personalized service and community engagement. Grady oversees daily operations across four showrooms, maintaining the company's reputation for quality and reliability.
Lyla Henderson
Owner
As co-founder and owner, Lyla Henderson continues to uphold Pool World's commitment to customer-first values since 1976. She works closely with the team to maintain high service standards and community involvement. Her leadership drives the company's growth while preserving its family-owned ethos.
Lance Strasser
Sales Specialist
Lance Strasser, a top sales specialist at Pool World, provides expert guidance on hot tubs and pool products. With deep product knowledge and a focus on customer needs, he has earned multiple loyalty awards. Lance ensures clients receive tailored solutions and ongoing support.
Kevin
Hot Tub Consultant
Kevin assists customers in selecting the perfect hot tubs, offering detailed product comparisons and lifestyle-based recommendations. His patient, educational approach helps clients make informed decisions. Kevin also coordinates installations and follow-up service to ensure satisfaction.
Kyle
Water Care Specialist
Kyle specializes in pool water chemistry, guiding customers through chemical balancing and maintenance. His expertise in resolving algae issues and seasonal care ensures clear, safe pools. Kyle's friendly, step-by-step support has made him a trusted advisor for many pool owners.
Questions
What services does Pool World offer?
We provide pool and hot tub sales, installation, maintenance, repairs, and water care services. We also sell saunas, BBQs, and related accessories.
Do you serve areas outside Spokane?
Yes, we serve Coeur d'Alene, Eastern Washington, and Northern Idaho from our four showrooms.
Is financing available for purchases?
Yes, we offer financing options for hot tubs, pools, and other major purchases. Ask our team for details.
What warranties do you provide?
We offer industry-leading warranties on all products, backed by our in-house service department for repairs and support.
Can you help with seasonal pool care?
Yes, we provide seasonal pool opening, closing, and maintenance services to keep your pool ready year-round.
