Business Details
29 Years
experience
Emergency
services
Trusted IT Services in Dallas
Sagiss has been delivering managed IT services, cloud solutions, and cybersecurity expertise to Dallas businesses since 1997. Founded on the principle that transformative technology should be accessible to organizations of all sizes, the company combines over 25 years of industry experience with Microsoft-certified specialists to provide proactive support and strategic infrastructure management. The leadership team, including President Travis Springer and co-founders Karl Springer and Jim Lancaster, emphasizes core values of client-centric service, process-driven excellence, and continuous professional development.With a local Dallas presence and national client reach, Sagiss maintains third-party certifications like SOC 2 Type 2 and Cyber Verify while offering hybrid pricing models that balance fixed monthly costs with reactive service flexibility. The company's commitment to transparency, compliance, and measurable outcomes has earned recognition in the Channel Futures MSP 501 list.
Services
IT Support
Managed Cloud
Managed Security
Cloud Migration
Cybersecurity Training
Network Monitoring
Data Backup
Compliance Management
Microsoft 365 Support
Disaster Recovery
Details
- Year established: 1997
Highlights and features
- 25+ years of Dallas-focused IT expertise
- Microsoft-certified specialists with direct CSP access
- Hybrid pricing model with no hidden fees
- SOC 2 Type 2 and Cyber Verify certified operations
- Local team with 100% full-time employees
Associations and certifications
- Microsoft Gold Partner
- Cyber Verify
- AICPA SOC 2 Type 2
- MSP 501
Services
Managed IT Services
Sagiss provides comprehensive IT infrastructure management including network monitoring, system maintenance, and helpdesk support. Their proactive approach prevents downtime while maintaining compliance with industry standards. Services include asset management, security patching, and strategic technology planning for businesses without internal IT staff.
Managed Security Services
Multi-layered security solutions protect clients through firewalls, endpoint protection, and regular vulnerability assessments. The service includes user training programs, data backup systems, and incident response planning. Microsoft-certified engineers implement next-gen antivirus and web content filtering to mitigate cyber threats.
Cloud Migration
End-to-end cloud migration services handle planning, execution, and post-migration support. Specializing in Microsoft Azure and hybrid environments, Sagiss ensures minimal business disruption during transitions. Services include infrastructure design, data transfer, and ongoing cloud environment optimization for scalability.
Microsoft 365 Support
As a Microsoft Cloud Solution Provider, Sagiss offers license management, configuration, and technical support for Microsoft 365 suites. Services cover Teams, SharePoint, and Outlook integration with security-focused implementation of collaboration tools for remote and hybrid work environments.
Compliance Management
Specialized compliance services address HIPAA, financial regulations, and data protection requirements. The team implements audit-ready documentation processes and security controls that align with SOC 2 Type 2 standards while maintaining business operational efficiency.
People
Travis Springer
President
President Travis Springer leads Sagiss operations with 15+ years in managed services. Holding CISSP certification, he represents the company on the MSP Alliance Leadership Council and specializes in strategic technology planning for business growth.
Karl Springer
Co-Founder
Co-founder Karl Springer brings 30+ years of IT leadership experience. As advisory board member for MSPAlliance, he shapes industry standards while maintaining hands-on involvement in client strategy and technology implementation.
Jim Lancaster
Technological Guru
Co-founder Jim Lancaster focuses on emerging technology trends and client IT architecture. With decades of experience in network administration, he serves on Cisco Umbrella's customer advisory board and maintains technical certifications.
Jeff Koettel
Director of Service Operations
Jeff Koettel oversees daily service delivery operations with expertise in managed service implementation. He manages client onboarding processes and ensures adherence to SOC 2 compliance standards across all service offerings.
Kevin Shelton
Director of Technical Operations
Kevin Shelton leads technical teams in implementing cybersecurity solutions and cloud infrastructure. With 20+ years in IT management, he specializes in network security architecture and Microsoft environment optimization for enterprise clients.
Questions
When was Sagiss founded?
Sagiss was founded in 1997 by Karl Springer and Jim Lancaster in Dallas, Texas.
What service models do you offer?
We offer fully managed services for businesses without IT staff and co-managed services for organizations with existing IT teams.
Are your employees full-time?
All Sagiss employees are full-time, office-based professionals who undergo background checks and continuous technical training.
What certifications do you hold?
We maintain Microsoft Gold Partnerships, Cyber Verify certification, and AICPA SOC 2 Type 2 compliance through third-party audits.
How are contracts structured?
Our contracts have a 12-month initial term followed by month-to-month renewal with hybrid pricing combining fixed proactive service fees and reactive hourly charges.
Do you provide after-hours support?
Emergency support requests can be submitted via email after regular business hours with priority response protocols.
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