Business Details
24 Years
experience
Emergency
services
Trusted Tour Booking Software Solutions
Resmark Systems was founded in 2002 by Brandon Lake, a seasoned tour operator with decades of industry experience. Built from the ground up to address the unique challenges of tour and activity operators, our platform combines booking automation, digital waivers, payment processing, and marketing tools into a single intuitive solution. With over $1 billion in processed sales and a 24/7 US-based support team, we empower tour operators to streamline operations, enhance guest experiences, and drive sustainable growth. Our deep industry expertise ensures every featurefrom real-time inventory management to automated customer communicationis designed to reduce friction and maximize profitability. 
Services
Online Booking Software
Digital Waivers
Payment Processing
Marketing Automation
Channel Management
Details
- Year established: 2002
Highlights and features
- 24/7 US-based support team with industry expertise
- All-in-one platform for bookings, payments, and marketing
- Proven success with $1B+ in processed sales
- Customizable solutions for small to large operations
- Built-in digital waivers and automated customer communication
What people say
Significant ROI
Phenomenal support
Doubled conversion rates
Saves 75% on lead costs
Streamlined operations
Services
Online Booking Software
Automate tour reservations with real-time availability, multi-activity booking, and customizable price tiers. Our platform reduces overbookings through rule-based inventory management while enabling seamless guest check-in via QR codes. Operators gain full control over bookings, cancellations, and payment processing from any device.
Digital Waivers
Collect legally binding digital signatures automatically during booking via mobile, desktop, or kiosk. Waiver data syncs instantly with participant records, reducing administrative work and ensuring compliance. Real-time manifest updates show signature status for efficient pre-tour verification.
Marketing Automation
Convert leads into bookings with automated email/SMS campaigns, lead capture forms, and review generation tools. Personalized follow-ups and targeted promotions increase conversion rates while analytics track campaign performance to optimize ROI.
Channel Management
Expand reach by connecting with travel agents, hotels, and local suppliers through real-time inventory sharing. Set unique pricing per channel, automate B2B invoicing, and manage OTA integrations (Viator, TripAdvisor) to fill seats and maximize revenue.
Payment Processing
Accept secure payments online, in-person, or over the phone with support for 1,000+ currencies. Features include immediate transaction voids, fraud protection, and 3D Secure authentication to reduce chargebacks and ensure PCI compliance.
People
Brandon Lake
Founder
Brandon Lake founded Resmark Systems after leading two top North American tour operations. As a founding member of global travel alliances, he leveraged 40+ years of operational experience to create booking software addressing industry-specific challenges like inventory management and guest communication.
Questions
Does Resmark handle multi-day tour bookings?
Yes, Resmark supports both single-day and multi-day tours with customizable availability and pricing rules.
Can I customize automated emails for specific tours?
Yes, you can set up tour-specific automated emails for confirmations, reminders, and follow-ups.
Is a new website required with Resmark?
A new website isn't required, but custom website design services are available for enhanced marketing.
How does Resmark handle digital waivers?
Digital waivers are built-in, allowing automated signature collection during booking with real-time manifest updates.
Can I work with travel agents and resellers?
Yes, Resmark enables real-time inventory sharing with resellers and supports unique pricing per sales channel.
What payment methods does Resmark support?
Resmark accepts online, in-person, and phone payments with support for 1,000+ currencies and fraud protection.
