Business Details
30 Years
experience
Emergency
services
Your Trusted Medical Call Center Partner in Knoxville, TN
Park Med Occupation Medicine has been a trusted leader in medical call center solutions since 1996, dedicated to enhancing patient care and physician efficiency. Our 24/7 telephone nurse triage and answering services support over 20,000 healthcare providers, including physicians, pediatricians, OB/GYNs, and community health centers nationwide. With a team of 480+ dedicated professionals, we deliver specialized care through programs like TeamPeds and TeamOB, ensuring tailored clinical support for diverse patient needs. Our commitment to quality is reflected in 97% patient satisfaction feedback and 30 million+ patient calls handled over 29 years. We partner with healthcare systems, hospitals, and health plans to provide seamless after-hours support, readmission prevention programs, and EMR integration.Our clients consistently praise our responsive team, high-quality service, and measurable improvements in patient experience and provider work-life balance. Headquartered in Knoxville, Tennessee, we are licensed to provide clinical services in 49 U.S. states and non-clinical services nationwide. By combining advanced technology with compassionate care, we empower healthcare organizations to deliver exceptional service while reducing operational burdens. Our leadership team brings decades of clinical and operational expertise to drive innovation in medical call center solutions. Through continuous improvement and client-focused partnerships, we remain committed to advancing healthcare accessibility and excellence.
Services
24/7 Nurse Triage
Pediatric Triage
OB/GYN Triage
Patient Engagement
Readmission Prevention
Appointment Scheduling
EMR Interfaces
Non-Clinical Services
Details
- Year established: 1996
Highlights and features
- We offer 29 years of specialized medical call center expertise
- Our TeamPeds and TeamOB programs provide pediatric and obstetric specialty triage
- 97% patient satisfaction rate across 30 million+ handled calls
- We serve healthcare providers in all 50 states with scalable solutions
- Our team includes 480+ clinical and operational professionals
What people say
High-quality service
Positive feedback
Excellent experience
Great value
Improved patient care
Services
24/7 Nurse Triage
Our 24/7 nurse triage service provides continuous clinical support for urgent patient inquiries. Registered nurses assess symptoms, recommend appropriate care levels, and coordinate follow-up actions. This service reduces provider workload while ensuring patients receive timely, professional medical guidance through standardized protocols.
Pediatric Triage
The TeamPeds program offers specialized pediatric triage with RNs trained in child-specific care. Our nurses handle common childhood illnesses and emergencies using age-appropriate assessment tools. Parents receive expert guidance for managing pediatric health concerns while providers maintain work-life balance through reliable after-hours coverage.
OB/GYN Triage
TeamOB provides obstetric care advice with 20+ pregnancy-specific triage guidelines. Our nurses support prenatal and postpartum patients with symptom assessment and urgent care recommendations. This service ensures continuous OB/GYN support while reducing provider on-call burdens through specialized clinical expertise.
Readmission Prevention
Our post-discharge call-back program reduces hospital readmissions through follow-up care coordination. Nurses monitor patient recovery, medication adherence, and appointment scheduling using EMR-integrated tools. This service helps healthcare systems avoid CMS penalties while improving patient outcomes through proactive care management.
EMR Interfaces
HL7 and FTP-compatible EMR interfaces enable seamless patient data exchange. Our technology supports real-time record updates and customized reporting for improved care continuity. This service enhances clinical efficiency by eliminating manual data entry while maintaining strict HIPAA compliance standards.
People
Debbie Rosenberg
Executive Vice President of AccessNurse & Ambulatory Services
Debbie Rosenberg leads strategic operations and ambulatory services at Park Med Occupation Medicine with over 25 years of healthcare leadership experience. She oversees clinical quality initiatives and service expansion while maintaining focus on patient-centered care delivery.
Joseph Chow
Adult Medical Director
Dr. Joseph Chow, MD, MBA, directs adult medical programs at Park Med Occupation Medicine. With dual expertise in clinical medicine and healthcare administration, he develops evidence-based triage protocols and contributes to industry thought leadership through regular publications.
Lise Christensen
Pediatric Medical Director
Dr. Lise Christensen, MD, specializes in pediatric care as Medical Director at Park Med Occupation Medicine. She oversees the TeamPeds program, ensuring high-quality pediatric triage standards and training for RNs handling child health inquiries after hours.
Meredith Delp
Women's Health Medical Director
Dr. Meredith Delp, DO, leads women's health initiatives at Park Med Occupation Medicine. She manages the TeamOB program, developing obstetric care guidelines and training nurses in pregnancy-specific triage protocols to ensure specialized patient support.
Tim Stephenson
Vice President of Operations
Tim Stephenson directs operational excellence at Park Med Occupation Medicine with two decades of healthcare management experience. He oversees service delivery optimization and technology integration while maintaining focus on client satisfaction metrics.
Questions
What services does Park Med Occupation Medicine offer?
Park Med Occupation Medicine provides 24/7 telephone nurse triage, answering services, readmission prevention programs, EMR interfaces, and specialized care for pediatrics, OB/GYN, and adult medicine.
How long has Park Med Occupation Medicine been in business?
We've been delivering medical call center solutions since 1996, with 29 years of experience supporting healthcare providers nationwide.
Which states do you serve?
We provide clinical services in 49 U.S. states (excluding Hawaii) and non-clinical services in all 50 states.
What makes Park Med Occupation Medicine different?
Our specialized programs like TeamPeds and TeamOB, 97% patient satisfaction rate, and 30 million+ handled calls distinguish us as industry leaders in medical call center solutions.
How do you ensure service quality?
We maintain quality through standardized triage protocols, continuous staff training, 24/7 supervision, and regular client feedback analysis to ensure clinical excellence.
Can you handle multiple languages?
Our services accommodate virtually any language through integrated interpretation services, ensuring accessible care for diverse patient populations.
