Business Details
50+ Years
experience
Specialty Logistics Insurance & Surety Bonds
Roanoke Agency has been a trusted leader in specialty insurance and surety solutions for transportation and logistics industries since 1935. As the first provider of U.S. customs bonds and ATA Carnets, we combine decades of industry expertise with innovative risk management strategies tailored to global trade. Our team of seasoned professionals delivers personalized service, leveraging deep partnerships with top carriers to craft customized coverage for cargo insurance, legal liability, cyber risks, and compliance bonds.With a legacy of excellence and a forward-thinking approach, we empower clients to navigate complex regulatory landscapes and mitigate operational risks with confidence. Our commitment to exceptional client care and industry leadership has solidified our reputation as a reliable partner for logistics companies worldwide.
Services
Cargo Insurance
Customs Bonds
ATA Carnets
Cyber Insurance
Warehouse Liability
Transportation Bonds
Legal Liability Coverage
Risk Management
Surety Solutions
Trade Compliance
Details
- Year established: 1935
Highlights and features
- We offer 90 years of specialized expertise in logistics insurance and compliance.
- Our team provides personalized risk management solutions tailored to global trade needs.
- We maintain partnerships with top-tier carriers for comprehensive coverage options.
- Our innovative tools include online bond calculators and streamlined claims processes.
- We are recognized as the most reliable source for U.S. customs bonds.
What people say
Knowledgeable professionals
Timely support
Customized solutions
Industry leaders
Exceptional service
Services
Cargo Insurance
Protects cargo owners against physical loss during transit, covering risks like theft, water damage, and container accidents. Designed for businesses shipping goods via sea, air, rail, or truck. Provides financial security for unexpected losses in global supply chains.
Customs Bonds
Ensures compliance with customs regulations for importers and logistics providers. Covers duties, taxes, and penalties across U.S. and Canadian operations. Streamlined solutions for single-entry, continuous, and specialized customs bonds.
ATA Carnets
Simplifies temporary importation with duty-free documentation for goods shipped or hand-carried internationally. Eliminates financial guarantees while meeting customs requirements for trade exhibitions and equipment shipments.
Cyber Insurance
Safeguards logistics companies against cyber threats including data breaches and ransomware attacks. Covers financial losses, downtime, and recovery costs tailored to transportation industry vulnerabilities.
Warehouse Liability
Provides legal liability protection for warehouse operators holding goods in custody. Covers losses from damage, theft, or mishandling during storage or local transport operations.
People
Karen Rzeszutko
President
With decades of leadership in logistics insurance, Karen drives innovation and client-focused solutions at Roanoke. She champions technology integration and industry education to enhance trade risk management.
Matt Reese
Regional Vice President
A seasoned logistics insurance expert, Matt brings Midwest regional expertise to Roanoke's client partnerships. He focuses on advancing compliance solutions for evolving trade regulations and operational risks.
Kelli Milianti
ATA Carnet Manager
Kelli specializes in international trade documentation, leading Roanoke's ATA Carnet innovations. She develops digital tools to simplify temporary import processes for global businesses.
Questions
What is an ATA Carnet?
An ATA Carnet is an international customs document that simplifies temporary imports by eliminating duties and taxes for goods re-exported within 12 months.
Do I need a customs bond?
Yes, if you import goods into the U.S. or Canada. Customs bonds ensure compliance with regulatory requirements and financial obligations.
How does cargo insurance work?
Cargo insurance covers physical loss or damage to goods during transit via sea, air, rail, or truck, providing financial protection for shippers.
What cyber risks do logistics companies face?
Common risks include ransomware attacks, data breaches, and business email compromises that disrupt operations and compromise sensitive information.
How do I choose warehouse insurance?
Select coverage based on inventory value, storage conditions, and liability risks. Roanoke offers tailored policies for different warehouse operations.
