Business Details
14 Years
experience
Trusted IT Consulting & Act! CRM Solutions
Egen Consulting is a full-service business and IT consulting firm with over 170 combined years of industry experience. Our team of certified consultants specializes in CRM solutions, custom programming, data migration, and SEO services. We provide tailored technology strategies to streamline business processes and enhance productivity. With offices in Tennessee, Arizona, Connecticut, Florida, and North Carolina, we serve clients nationwide. Our expertise spans project management, systems analysis, software development, and marketing automation.We are platinum resellers of Act! CRM software and certified Quotewerks consultants. Our team includes specialists in database administration, business intelligence reporting, and cloud solutions. We offer 24/7 technical support, on-site and remote training programs, and custom workflow automation. Our commitment to quality service has made us a trusted partner for businesses seeking technology-driven growth.
Services
CRM Consulting
Data Migration
Custom Programming
SEO Services
Marketing Automation
Software Training
Database Administration
Cloud Solutions
Business Intelligence
Workflow Automation
Details
- Year established: 2012
Highlights and features
- We offer 24/7 technical support from certified Act! consultants
- Our team has 35+ years of combined CRM implementation experience
- We provide customized workflow automation solutions for business growth
- We guarantee data migration from legacy systems like Salesforce and Goldmine
- Our consultants hold PCLP certifications in software administration
Associations and certifications
- ISO 9001
- Act! Certified Consultant
- Platinum Reseller
Services
CRM Consulting
Our certified consultants implement and customize Act! CRM systems to optimize customer relationship management. We analyze business workflows to create tailored solutions that improve sales tracking and client engagement. With expertise in CRM integration and automation, we help businesses maximize their technology investments.
Data Migration
We specialize in migrating data from legacy systems like Salesforce, Goldmine, and Microsoft Access to modern CRM platforms. Our secure transfer process ensures data integrity while minimizing business disruption. We provide post-migration support to ensure smooth system adoption.
Custom Programming
Our developers create custom applications and plugins for CRM systems using C#, .NET, and SQL. We build automation tools that integrate with existing business software to streamline operations. Our solutions include database repair, password recovery, and workflow customization services.
Marketing Automation
We implement Act! Marketing Automation solutions for email campaigns and lead generation. Our services include template design, campaign setup, and response metric analysis. We help businesses create automated workflows that nurture leads and improve conversion rates.
Software Training
We provide comprehensive training programs for Act! CRM and Quotewerks software. Our instruction includes database management, customization techniques, and advanced reporting features. Training options are available online or in-person for individual and group sessions.
People
Don Egen
Owner and Chief Scientist
35+ years in IT management with expertise in architecture and advanced programming. Developed multiple Act! add-ons and holds PCLP certification in Notes Administration. Specializes in mainframe systems and Windows networking.
Tony Berastegui
President
18 years of sales experience with expertise in client needs analysis and SEO management. Certified Act! user with background in marketing automation and business consulting. Leads Arizona operations.
Wendy Cummins
Senior Consultant
Act! certified since 2007 with expertise in complex design and pattern recognition. Specializes in SQL, email marketing, and CRM customization. Provides technical support and training solutions for clients.
Tom Najemy
Senior Consultant
Act! Certified Consultant since 2000 with 30 years of business ownership experience. Expert in CRM implementation for international trade and entertainment industries. Provides consulting services from New England.
Michelle Crumpler
Senior Consultant
1998 Act! Certified Consultant with experience in IT management and e-commerce development. Specializes in mobile device integration and marketing automation solutions for small businesses.
Questions
What CRM systems do you support?
We specialize in Act! CRM software with expertise in implementation, customization, and migration from systems like Salesforce, Goldmine, and Microsoft Access.
Do you offer remote consulting services?
Yes, we provide remote consulting, software training, and technical support for clients nationwide while maintaining offices in five states.
Can you help with marketing automation?
Our Act! Marketing Automation specialists design email campaigns, create lead generation workflows, and implement response tracking systems to improve marketing effectiveness.
What programming languages do you use?
Our developers work with C#, .NET, SQL, VB, and VBA to create custom CRM integrations, database solutions, and automation tools.
Do you provide SEO services?
Yes, our SEO experts offer keyword analysis, site optimization, and content strategy to improve search engine rankings and online visibility.
What support options are available?
We offer 24/7 technical support, on-site assistance, and remote troubleshooting for CRM systems, software integration, and custom programming issues.