Business Details
46 Years
experience
Emergency
services
Trusted Industrial Equipment Maintenance Services
MCM Corporation has been a trusted global provider of equipment maintenance services since 1980. With over 38 years of experience, we specialize in delivering customized, full-scale solutions for OEM, proprietary, and contract manufacturing equipment across diverse industries. Our client-centric approach focuses on enhancing operational efficiency through end-to-end services, including onsite maintenance, installation, and global dispatch support. Headquartered in San Antonio, Texas, we manage 1,700+ service locations in North America and 230+ international locations, supported by 7,000+ certified technicians. Our team maintains rigorous standards, with technicians averaging 8+ years of experience and undergoing background checks, technical certifications, and specialized training.We serve industries ranging from medical and biometric systems to telecommunications and data centers, offering preventive maintenance, parts management, and 24/7 help desk support. Our commitment to excellence is demonstrated through a 90-day warranty on repairs, a proprietary call tracking system, and tailored training programs for equipment operators. By combining technical expertise with comprehensive support, we help clients reduce downtime, lower costs, and maintain competitive advantages. Our global footprint and tier-based technician model ensure rapid response times and localized service delivery. As a B2B partner, we prioritize long-term value creation through streamlined processes and accountability-driven service models.
Services
Onsite Service
Installation
De-Installation
Preventative Maintenance
Parts Management
Help Desk
Depot Repair
Call Tracking
Dispatch Services
Warranty Consulting
Details
- Year established: 1980
Highlights and features
- We have over 38 years of experience in global equipment maintenance services.
- Our 7,000+ certified technicians operate in 230+ international locations.
- We provide 24/7 help desk support with a 90-day repair warranty.
- Our proprietary call tracking system ensures service transparency and accountability.
- Technicians undergo rigorous credentialing, including background checks and technical certifications.
Services
Preventative Maintenance
Our preventive maintenance services extend equipment lifespan while minimizing unexpected failures. Technicians perform scheduled inspections to identify risks before they cause downtime. This proactive approach ensures optimal performance for critical systems in medical, data center, and manufacturing environments.
Parts Management
We maintain a vast inventory network to ensure rapid parts availability for equipment repairs. Our system tracks stock levels and manages consigned spare parts to minimize downtime. Faulty components can often be refurbished, offering cost savings compared to new replacements.
24/7 Help Desk
Our round-the-clock support team provides immediate assistance for equipment issues. Specialists handle troubleshooting, service coordination, and knowledge base queries. This service includes multi-location support and flexible pricing models for businesses of all sizes.
Global Dispatch
We coordinate rapid equipment deployments across 230+ countries with trained technicians available for multi-national projects. Services include site preparation, installation, and ongoing support for large-scale implementations in commercial and government sectors.
Depot Repair
Our depot repair service automates the RMA process while maintaining original performance standards. Certified technicians use specialized test equipment to restore faulty devices, offering a 90-day warranty on all repairs with loaner options to minimize downtime.
Questions
What industries does MCM Corporation serve?
We serve medical, biometric, data center, telecommunications, banking, retail, and manufacturing industries globally.
Do you offer international service coverage?
Yes, we operate in 230+ countries with 7,000+ technicians available in North America, Europe, Asia-Pacific, and Latin America.
What qualifications do your technicians have?
Our technicians average 8+ years experience, hold technical certifications, and undergo background checks and specialized equipment training.
Do you provide emergency service support?
Yes, our 24/7 help desk and field technician network provides emergency response for critical equipment failures.
How do you ensure service quality?
We use a proprietary call tracking system, conduct regular technician training, and offer a 90-day warranty on all repairs.
Can you handle multi-location equipment deployments?
Yes, our dispatch services coordinate large-scale international rollouts with site preparation, installation, and ongoing support.
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