Business Details
34 Years
experience
Emergency
services
Your Trusted Office Equipment Partner in Amarillo, TX
Arrow Office Supply has been a trusted provider of office equipment and document management solutions since 1992. Founded in Amarillo, Texas, we were acquired by the Carver family in 2004, combining decades of industry expertise with local community values. Our team of over 10 professionals brings 60+ years of combined experience in copier sales, leasing, and repair, serving businesses across the Texas Panhandle and Eastern New Mexico. As an authorized Kyocera dealer and Pros Elite 100 certified company, we prioritize cutting-edge technology and exceptional service. Our commitment extends beyond business through active involvement in the Amarillo Chamber of Commerce, Better Business Bureau, and partnerships with United Way and local charities.We specialize in tailored solutions including managed print services, document destruction, and network integration, ensuring reliability and efficiency for clients of all sizes. Our 4-hour technician response guarantee and locally owned operations distinguish us in a competitive market. With a focus on innovation and customer satisfaction, we continue to grow while maintaining personalized service. Our facility in Amarillo houses critical parts inventory for rapid service completion, and our team undergoes continuous training to stay at the forefront of industry advancements.
Services
Copier Repair
Copier Leasing
Managed Print Services
Document Destruction
Document Management
Kyocera Copiers
Waterlogic Systems
Hard Drive Shredding
Print Analysis
Network Integration
Details
- Year established: 1992
Highlights and features
- We offer over 60 years of combined experience in the copier industry
- Our 4-hour technician response guarantee ensures minimal business disruption
- Certified professionals maintain industry-leading technical expertise
- Locally owned with deep community ties and regional market knowledge
- Authorized Kyocera dealer with Pros Elite 100 certification
Associations and certifications
- Kyocera
- Pros Elite 100
- National Association for Information Destruction (NAID)
Services
Copier Repair
Our certified technicians provide rapid copier repair with a 4-hour response guarantee. We maintain non-temperature-sensitive parts inventory locally and access specialized components from our Amarillo warehouse. Servicing all major brands, our team resolves mechanical, electrical, and digital issues while offering ongoing maintenance training to prevent future problems.
Managed Print Services
We optimize document workflows through comprehensive print management solutions. Our analysis identifies cost-saving opportunities through supply management, energy efficiency improvements, and security enhancements. The program includes proactive maintenance, automated supply replenishment, and customized reporting to reduce printing costs by 10-18% while improving operational efficiency.
Document Destruction
Our NAID-certified document destruction service provides secure on-site shredding for businesses in regulated industries. We offer multiple bin sizes and flexible service schedules while maintaining chain-of-custody documentation. The process includes background-checked personnel, encrypted tracking systems, and environmentally responsible recycling of destroyed materials.
Copier Leasing
Our flexible leasing programs accommodate businesses of all sizes with terms from 1-5 years. We offer month-to-month options and bundled service packages that include maintenance, supplies, and technology upgrades. The program provides access to current equipment without upfront capital investment while maintaining predictable operating expenses.
Document Management
We implement Square9 Softworks document management systems to replace paper-based workflows. The solution offers secure digital storage, automated routing, and compliance tracking for records-intensive industries. Features include OCR indexing, revision control, and 24/7 access through centralized repositories that integrate with existing business applications.
People
Don Carver
Owner
With over 25 years in the copier industry, Don Carver has led Arrow Office Supply since 2004. A Permian High School graduate, he brings extensive sales experience and technical knowledge to the business. Active in Southwest Ambucs and the Amarillo Executive Association, Don emphasizes community engagement and customer service excellence.
Questions
What office equipment leasing terms do you offer?
We provide 1-5 year lease agreements with flexible payment options including month-to-month plans. Our program includes maintenance coverage and technology upgrade paths at contract renewal.
How does your managed print service reduce costs?
Our analysis identifies inefficiencies in current workflows, optimizes equipment placement, and implements supply management systems that typically reduce printing costs by 10-18% through improved resource utilization.
What document destruction options are available?
We offer secure on-site shredding with five bin size options (100-300 lbs capacity) and service frequencies from monthly to quarterly. All destruction includes NAID-certified chain-of-custody documentation.
How quickly can you repair office copiers?
Our technicians guarantee response within 4 hours and typically complete repairs the same day using stocked parts inventory. Emergency service is available for critical business operations.
Do you service all copier brands?
While we specialize in Kyocera equipment, our certified technicians service all major copier brands regardless of purchase origin, providing parts replacement and maintenance for various manufacturers.
