Business Details
31 Years
experience
Emergency
services
Trusted Help Desk Services in Cary, IL
Founded in 1995, our company has evolved from a family-owned video store into a leading provider of US-based help desk and technical support outsourcing services. We specialize in delivering customized solutions for WISPs, ISPs, CLECs, and technology providers, combining over 25 years of industry experience with a customer-centric approach. Our team of dedicated professionals offers 24/7/365 support, ensuring seamless connectivity and problem resolution for businesses of all sizes.We pride ourselves on being an extension of our clients' operations, providing personalized service backed by advanced infrastructure and proactive monitoring capabilities. Our commitment to quality is reflected in our 100% call recording system and fully branded service offerings that maintain our clients' identities while leveraging our technical expertise.
Services
Help Desk Outsourcing
Business Class Internet
Colocation Services
Residential Connectivity
Technical Support
Server Hosting
Network Monitoring
Details
- Year established: 1995
Highlights and features
- We offer 24/7/365 US-based technical support since 1995
- Our team provides fully branded service integration
- We implement proactive network infrastructure monitoring
- Our solutions support businesses from 10 to thousands of users
- We guarantee 100% call recording for quality assurance
Services
Help Desk Outsourcing
Our help desk outsourcing extends your business operations with US-based support specialists available 24/7/365. We handle internet connectivity issues, device troubleshooting, and customer service needs for WISPs, ISPs, and technology providers. Our service includes call recording, proactive monitoring, and fully branded integration with your company's identity.
Business Class Internet
We provide high-speed business internet solutions with fiber, cable, and DSL options. Our multi-homed network infrastructure ensures reliability with redundant systems, 24/7 monitoring, and rapid outage resolution. Designed for enterprises requiring consistent connectivity and scalable bandwidth solutions in Northern Illinois.
Colocation Services
Our secure data center facilities offer colocation solutions with multiple connectivity options up to 1Gbps. Features include redundant power systems, climate-controlled environments, 24/7 video surveillance, and remote hands support. Available in shared rack or private rack configurations to accommodate businesses of all sizes.
Residential Connectivity
We deliver reliable DSLv2 internet service for residential customers with consistent speeds for streaming, gaming, and online activities. Our local network infrastructure supports modern home connectivity needs with dedicated technical support for setup and troubleshooting.
Proactive Monitoring
Our technical team actively monitors critical infrastructure and network connections 24/7. This preemptive approach identifies and resolves potential issues before they impact operations, ensuring maximum uptime for hosted servers, internet connections, and business-critical systems.
Questions
What technical support services do you offer?
We provide 24/7 help desk outsourcing for internet connectivity, device troubleshooting, and technical customer service for WISPs, ISPs, and technology companies.
Do you offer business internet solutions?
Yes, we provide Business Class Internet with fiber, cable, and DSL options featuring redundant infrastructure and 24/7 network monitoring.
What colocation options are available?
We offer shared rack space (1U-13U) and private rack solutions (14U-42U) with redundant power, climate control, and 24/7 access.
Are services available for home users?
Yes, we offer residential DSLv2 internet service with consistent speeds for streaming, gaming, and general online activities.
What makes your help desk different?
Our US-based team offers fully branded integration, 100% call recording, and proactive monitoring to enhance your existing support capabilities.
