Business Details
37 Years
experience
Your Trusted Partner for Caller Experience Solutions
Since 1989, Businessvoice has pioneered Caller Experience Marketing, transforming how businesses engage with callers through innovative solutions. Our services include Caller Experience Audits, On Hold Marketing, and specialized training programs designed to enhance customer interactions. With over 100 clients maintaining relationships for 20+ years, we combine creative excellence with technical expertise to deliver measurable results. Recognized with 155+ awards, our team of account executives, copywriters, and recording engineers prioritizes client needs while staying ahead of industry trends.We emphasize proactive content updates and data-driven performance metrics to ensure brands remain competitive. Our commitment to quality is reflected in our transparent audit processes and ongoing CX Monitoring programs. By focusing on caller-centric strategies, we help businesses strengthen brand loyalty and drive revenue growth. Headquartered in Toledo, Ohio, we serve clients nationwide with tailored solutions that align with evolving market demands.
Services
Caller Experience Audit
On Hold Marketing
Caller Experience Training
Automated Caller Experience
Humor On Hold
CX Monitoring
Program Design
Creative Consulting
Voiceover Production
Music Licensing
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of specialized expertise in caller experience optimization
- Our team has earned 155+ industry awards for creative excellence
- We implement proactive content updating as part of our service DNA
- Dedicated Creative Consultants ensure personalized, consistent support
- Proven track record with 100+ clients maintaining 20+ year relationships
What people say
Fantastic feedback
Enjoyable experience
Generated phone calls
Thorough audit
Amazing team
Services
Caller Experience Audit
Our comprehensive Caller Experience Audits analyze every aspect of your telephone interactions. We evaluate IVR systems, on-hold content, and CSR performance to identify improvement opportunities. By mystery shopping competitors and developing custom KPIs, we provide actionable insights that enhance customer satisfaction and drive business growth.
On Hold Marketing
Transform hold time into marketing opportunities with customized On Hold Marketing content. Our creative consultants develop branded messaging that educates callers, promotes products, and reduces abandonment. With proactive updates and music licensing, we create engaging experiences that reinforce brand identity and improve customer perceptions.
Caller Experience Training
Enhance staff performance with our specialized Caller Experience Training programs. We teach active listening, objection handling, and brand representation techniques. Our seminars improve telephone etiquette and customer engagement, ensuring frontline staff deliver consistent, professional service that aligns with your brand values and customer expectations.
Automated Caller Experience
Optimize automated phone systems with our Automated Caller Experience design. We create efficient call flows, record professional greetings, and implement technology solutions that balance automation with brand personality. Our systems reduce customer frustration while maintaining operational efficiency through intelligent routing and on-brand messaging.
Humor On Hold
Differentiate your brand with our award-winning Humor On Hold service. This unique solution combines witty scripts with professional voiceovers to create memorable caller experiences. Proven to reduce abandonment rates, our humor content turns wait time into entertainment while maintaining brand relevance and marketing effectiveness.
People
Steve Evert
Director
Steve Evert leads Businessvoice's strategic initiatives with over 20 years of experience in caller experience innovation. He specializes in program design and has helped develop industry-leading audit methodologies that improve client customer satisfaction metrics through data-driven insights.
Scott Greggory
Chief Creative Officer
Scott Greggory oversees all creative operations at Businessvoice, bringing 25+ years of marketing expertise. He leads the development of award-winning content strategies that combine brand messaging with caller engagement techniques to deliver measurable business results for clients nationwide.
Susan Jones
Fulfillment Manager
Susan Jones manages Businessvoice's fulfillment operations with a focus on timely delivery and technical excellence. Her team ensures seamless implementation of on-hold marketing systems, maintaining quality control standards across thousands of client installations nationwide.
Chris Zaharias
Senior Recording Engineer
Chris Zaharias leads audio production efforts with technical expertise in voiceover recording and sound engineering. He ensures professional-grade audio quality for all client content, applying industry best practices to create polished, effective marketing messages.
Daniel DiManna
Creative Consultant
Daniel DiManna develops customized content strategies for Businessvoice clients. With a background in marketing communications, he creates engaging scripts that align with brand messaging while delivering measurable improvements in caller engagement and satisfaction.
Questions
What services does BusinessVoice offer?
We specialize in Caller Experience Marketing, including audits, on-hold content, automated systems, training programs, and our award-winning Humor On Hold service.
How can BusinessVoice improve our customer experience?
Our solutions enhance caller engagement through optimized phone systems, branded messaging, and staff training that reduces abandonment and increases satisfaction scores.
What makes your on-hold marketing unique?
We create custom content that combines brand messaging with entertainment, featuring proactive updates and professional production quality that keeps callers engaged.
How do you measure success?
We track key performance indicators like reduced abandonment rates, improved satisfaction scores, and increased customer retention through our CX Monitoring programs.
Do you work with national clients?
Yes, we serve businesses across the United States with tailored solutions that maintain consistent brand experiences regardless of location.
What industries do you serve?
We work with diverse sectors including healthcare, automotive, retail, and professional services, adapting our solutions to meet specific industry requirements.
