Business Details
Emergency
services
Your Trusted Credit Union for Personalized Financial Services in Syracuse
Founded to serve the financial needs of first responders and their families, Syracuse Fire Department Credit Union has built a legacy of trust and community support. We specialize in providing competitive loans, savings accounts, and personalized financial services tailored to the unique needs of fire, police, EMS, and city workers. Our membership extends to select local employers, ensuring broader access to quality financial solutions. With a focus on innovation, we offer digital banking tools, business lending partnerships, and educational resources to empower informed financial decisions.Our team combines deep local expertise with a commitment to exceptional service, reflected in initiatives like Skip-A-Pay and 24/7 debit card assistance. We prioritize security through advanced transaction protocols and proactive fraud education, while maintaining transparency in all operations. Governed by a community-based board and supervisory committee, we remain dedicated to ethical practices and reinvesting in the communities we serve.
Services
Loans
Savings Accounts
Debit/Credit Cards
Financial Education
Business Lending
Highlights and features
- We offer competitive rates and personalized service tailored to first responders.
- Our team specializes in serving first responders and their families.
- We provide 24/7 personalized customer support through our online services.
- Our community roots ensure deep local market understanding.
- We offer flexible financing options including Skip-A-Pay.
What people say
Exceptional service
Competitive rates
Responsive support
Community-focused
Flexible payment options
Services
Loans
We offer competitive personal and business loans with flexible terms tailored to members' financial needs. Our experienced loan officers provide personalized guidance through the application process. Members benefit from exclusive programs like Skip-A-Pay for payment flexibility.
Savings Accounts
Our savings accounts feature competitive interest rates and no hidden fees. Members can choose from various account types including term share certificates. Digital tools enable real-time balance tracking and automated savings plans.
Debit/Credit Cards
We provide secure debit and credit card options with 24/7 fraud monitoring. Lost/stolen card reporting is available through dedicated hotlines. Cards integrate with digital banking for instant transaction alerts and spending controls.
Financial Education
Our educational resources cover budgeting, fraud prevention, and youth financial literacy. Members access workshops, blog content, and personalized guidance to build financial confidence. Youth Month programs teach kids healthy money habits.
Business Lending
We partner with credit union service organizations to deliver business lending solutions. Services include equipment financing and working capital loans. Our team connects local businesses with tailored financial resources through established networks.
People
Roxane Bowering
President/CEO
Roxane leads SFD Credit Union with over 20 years of financial services experience. She focuses on community engagement and strategic growth while maintaining member-centric values.
Tonia McDonald
Director of Operations
Tonia oversees daily operations and ensures efficient service delivery. With extensive credit union experience, she implements process improvements while maintaining regulatory compliance.
Pamela Wylde
Senior Loan Officer
Pamela provides expert loan guidance with over 15 years in credit union lending. She specializes in helping members achieve homeownership and financial goals through personalized solutions.
Valerie Wilder
Marketing Director
Valerie leads community outreach initiatives and digital marketing strategies. She connects with members through educational content and promotes financial wellness programs.
Cole Greaves
Loan Officer
Cole assists members with loan applications and financial planning. He brings recent industry expertise to help navigate personal and business lending opportunities.
Questions
Who can join Syracuse Fire Department Credit Union?
Membership is open to first responders (fire, police, EMS), city workers, and select local employers in Onondaga County.
How do I apply for a loan?
Apply online through our website or contact our loan officers for personalized assistance during business hours.
What is Skip-A-Pay?
Skip-A-Pay lets qualified members skip a loan payment annually. Applications are available through our website.
How do I report a lost debit card?
Call our 24/7 lost/stolen card hotline at (888) 241-2510 immediately to secure your account.
Do you offer business banking services?
Yes, we provide business lending through partnerships and specialized financial solutions for local businesses.
What are your holiday hours?
Check our website for updated holiday schedules to confirm branch availability.
