Business Details
49 Years
experience
Your Trusted Auto Repair Shop in Naperville, IL
Naper Auto Works has been a trusted name in Naperville, Illinois since 1977, providing comprehensive auto repair and maintenance services to the local community. Our ASE Certified technicians combine decades of experience with advanced tools and techniques to deliver reliable solutions for all makes and models. We pride ourselves on transparency, offering clear explanations of all recommended repairs and costs, and stand behind our work with a 24-month/24,000-mile warranty. Our commitment to customer satisfaction extends beyond repairs, with convenient amenities like complimentary shuttle service and free Wi-Fi in our waiting area. Recognized as a CARFAX Top-Rated Service Shop and Repair Pal Topshop, we maintain our reputation through consistent quality and personalized service.Our team includes seasoned professionals like co-founders Jim Hess and Greg Waite, whose combined expertise spans over 90 years. We specialize in complex repairs such as transmission work, hybrid vehicle maintenance, and fleet services, while also offering routine care like oil changes and tire rotations. Our facility has grown since its original location but remains dedicated to the same principles of integrity and excellence established at our founding. We serve both modern and classic vehicles, with the capability to source discontinued parts and diagnose intermittent issues. With over 1,400 five-star reviews, our track record demonstrates our ongoing commitment to automotive excellence in Naperville.
Services
Transmission Repair
Hybrid Repair
Tire Service
Alignment
Exhaust Repair
Brake Service
Oil Changes
Emissions Testing
Towing Service
Fleet Repair
Details
- Year established: 1977
Highlights and features
- Over 45 years serving Naperville with expert auto repair since 1977
- ASE Certified Master Technicians with specialized training and certifications
- 24-month/24,000-mile warranty on all repairs
- Complimentary local shuttle service for customer convenience
- Recognized as CARFAX Top-Rated Service Shop 2024
Associations and certifications
- ASE Certified
- CARFAX Top-Rated Service Shop
- Repair Pal Topshop
- Midwest Auto Care Alliance
What people say
Excellent service
Trustworthy staff
Quick turnaround
Knowledgeable technicians
Great communication
Services
Transmission Repair
Our expert technicians handle all transmission needs from fluid exchanges to complete overhauls. With specialized equipment and extensive experience, we repair both automatic and manual transmissions for domestic and import vehicles. Our work is backed by a comprehensive warranty and proven track record serving Naperville drivers since 1977.
Hybrid Repair
Specialized maintenance and repair for hybrid vehicles using factory-grade tools and updated diagnostic equipment. Our ASE Certified technicians understand hybrid technology intricacies and maintain proper service protocols to preserve vehicle efficiency and manufacturer warranties for Naperville drivers.
Tire Service
Complete tire solutions including sales, installation, rotation, and balancing for all vehicle types. Our experts help customers select appropriate tires for their driving needs while maintaining proper vehicle alignment and safety standards in Naperville's varied weather conditions.
Brake Service
Comprehensive brake system maintenance covering disc and drum brakes, ABS systems, and traction control components. Our technicians perform thorough inspections and use quality replacement parts to ensure optimal stopping power and safety for Naperville drivers.
Alignment
Precision alignment services using state-of-the-art equipment for two-wheel and four-wheel drive vehicles. Proper alignment improves fuel efficiency, extends tire life, and enhances vehicle handling while maintaining safety standards for Naperville's road conditions.
People
Jim Hess Sr.
Co-Owner & Founder
ASE Certified Master Technician with over 45 years in the auto repair industry. Graduated from Waubonsee Community College with an Automotive Technology degree in 1976. Co-founded Naper Auto Works in 1977 after working at Goodyear and Ford dealership service departments. Active in local youth football coaching and community activities.
Greg Waite Sr.
Co-Owner & Co-Founder
ASE Certified Master Technician with 45+ years of automotive experience. Co-founded Naper Auto Works in 1977. Maintains active presence at the shop while transitioning toward retirement. Active Naperville resident with diverse personal interests including woodworking and family travel.
Trevor Silberhorn
General Manager
Automotive professional with College of DuPage Automotive Certificate and multiple ASE certifications. Joined Naper Auto Works in 2019. Active on College of DuPage Automotive Advisory Board. Committed to maintaining high service standards while balancing family life with golf and family time.
Mike Mahon
Shop Foreman
ASE Certified Master Technician with L1 Advanced Certification. Graduated from Wyoming Technical Institute in 1984. Has been integral to shop operations since 1996. Provides technical leadership and maintains quality standards through extensive experience and continuous skill development.
Tim Breedlove
ASE Certified Technician
Master Technician with Universal Technical Institute education. Joined team in 2005 after graduating in 2001. Known for integrity and technical expertise. Contributes to shop's reputation through consistent quality work and commitment to professional standards.
Questions
What services does Naper Auto Works offer?
We provide full-service auto repair including transmission work, hybrid maintenance, brake services, alignments, tire sales/installation, exhaust repairs, and fleet services for both domestic and import vehicles.
Are your technicians certified?
All our technicians are ASE Certified with multiple Master Technicians on staff. Our team maintains current certifications and participates in ongoing training to stay current with automotive technology advancements.
Do you honor extended warranties?
Yes, we honor most extended warranties and have experience working with various warranty providers to ensure proper documentation and claims processing for our customers.
What convenience services do you offer?
We provide complimentary local shuttle service, free Wi-Fi in our waiting area, and convenient downtown Naperville location within walking distance of the train station for customer convenience.
What is your warranty policy?
We offer a 24-month/24,000-mile warranty on all repairs, covering both parts and labor. This warranty applies to all service work performed at our Naperville facility.
Can you service older or classic vehicles?
Yes, we specialize in maintaining and repairing older vehicles, including sourcing discontinued parts and diagnosing intermittent issues that other shops may struggle with.
