Business Details
22 Years
experience
Expert IT Support & Managed Services in Alexandria, VA
Computerhelpsos has been delivering exceptional IT support and consulting services since 2004, serving clients across Alexandria, Virginia, and surrounding areas in Maryland and Washington, D.C. Our team of certified technicians brings a minimum of 10 years of experience to every project, ensuring reliable solutions for both residential and business clients. We specialize in remote and onsite support, managed IT services, and device repair, utilizing advanced tools like NinjaOne software and Bitdefender Gravity Zone for comprehensive protection.Backed by a 5-star Google rating, an A+ BBB accreditation, and multiple Angi Super Service Awards, we prioritize customer satisfaction through transparent communication and cost-efficient problem-solving. Our commitment to data security, including Errors & Omissions insurance and background-checked personnel, ensures clients receive trustworthy, high-quality service tailored to their unique needs.
Services
IT Support
Managed IT Services
Computer Repair
Data Recovery
Virus Removal
Network Management
Remote Access
Device Diagnostics
Details
- Year established: 2004
Highlights and features
- Certified technicians with 10+ years of experience
- 5-star rated on Google with BBB A+ accreditation
- Errors & Omissions insurance for client protection
- Remote and onsite support options available
- Award-winning service with Angi Super Service Awards (2019, 2020)
Associations and certifications
- NinjaOne
- Better Business Bureau (BBB)
What people say
Patient and knowledgeable technicians
Quick remote troubleshooting
Trustworthy and thorough
Cost-effective solutions
Reliable long-term support
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your systems using NinjaOne software. This includes automated antivirus scans, patch updates, and daily backups to ensure optimal performance and security. Businesses benefit from predictable costs and proactive support, reducing downtime and enhancing productivity.
Computer Repair
We offer comprehensive computer repair for PCs, Macs, laptops, and tablets. Services include hardware replacement, software troubleshooting, and data recovery. Technicians can work onsite, remotely, or via pickup/drop-off, ensuring minimal disruption to your workflow while restoring device functionality efficiently.
Remote IT Support
Connect with our certified technicians remotely for immediate troubleshooting. Using secure remote access tools, we resolve software issues, configure settings, and perform diagnostics without requiring onsite visits. This service is billed at $1.67 per minute with a 20-minute minimum, offering cost-effective solutions.
Data Recovery
Specialized data recovery services restore lost or corrupted files from hard drives, SSDs, and other storage devices. Our technicians use advanced tools to recover critical business or personal data, minimizing loss and ensuring continuity for clients facing hardware failures or accidental deletions.
Network Management
We design, install, and maintain secure network infrastructures for businesses. Services include configuring routers, setting up firewalls, and optimizing Wi-Fi performance. Our solutions ensure reliable connectivity, protect against cyber threats, and support scalable growth for organizations of all sizes.
People
Andreas Barth
Owner
Founder of Computerhelpsos since 2004, Andreas brings 40 years of U.S.-based IT expertise. He leads a team of certified technicians, emphasizing customer-centric solutions and data security through continuous education and advanced certifications.
Questions
What areas do you serve?
We serve Alexandria, VA, Washington, D.C., and surrounding counties in Maryland and Virginia, including Montgomery, Prince Georges, Arlington, and Fairfax.
Do you offer remote support?
Yes, we provide remote IT support for software issues, configuration, and diagnostics using secure tools, billed at $1.67 per minute with a 20-minute minimum.
What certifications do your technicians have?
All technicians hold NinjaOne certifications and have at least 10 years of experience, with background checks and Errors & Omissions insurance for client protection.
How much do onsite services cost?
Onsite IT support costs $110 per hour with a one-hour minimum, and $49 extra for device pickup/drop-off if labor charges are under $199.
What payment methods do you accept?
We accept payments by the hour for onsite visits, by the minute for remote support, and offer flat fees for managed IT services at $15 monthly per device.
