Business Details
42 Years
experience
Your Trusted Hotel Management Partner Since 1984
Kelly Inns has been a leader in hospitality management since 1984, delivering exceptional guest experiences through a combination of dedicated professionals, sound management principles, and an unwavering commitment to guest satisfaction. Our team of seasoned hospitality experts brings decades of industry experience to every property we manage, ensuring operational excellence and consistent service quality. With a portfolio spanning 20+ hotels across the United States, we specialize in transforming properties into profitable investments while maintaining brand integrity. Our corporate headquarters in Sioux Falls, South Dakota serves as the nerve center for our operations, sales, and human resources teams. Through strategic partnerships with major hotel franchises like Best Western, Marriott, and Hilton, we leverage industry best practices to maximize revenue potential.Our management approach emphasizes hands-on leadership, continuous staff development, and data-driven decision-making to maintain competitive advantage. We maintain accountability through rigorous financial controls, safety audits, and customer satisfaction metrics that ensure long-term success for property owners. Our leadership team's collective experience with over 500 employees enables us to provide tailored solutions that meet specific owner needs. From property turnarounds to new development consulting, we combine proven methodologies with innovative revenue management strategies to enhance asset value. This comprehensive approach has established us as one of the nation's premier hotel management companies.
Services
Hotel Management
Revenue Optimization
Group Reservations
Property Consulting
Operations Training
Details
- Year established: 1984
Highlights and features
- 40+ years of hospitality management expertise since 1984
- Proven success turning troubled properties into profitable investments
- Experienced team with franchise expertise across major hotel brands
- Comprehensive revenue management strategies for maximizing RevPar
- Dedicated corporate support for sales, operations, and human resources
Services
Hotel Management
Our comprehensive hotel management services combine hands-on leadership with strategic oversight to maximize property performance. We implement standardized operating procedures while maintaining brand compliance across all managed properties. Our regional directors ensure consistent service quality through regular property audits and staff development programs.
Revenue Optimization
We employ data-driven revenue management strategies to maximize room revenue and market share. Our team analyzes supply-demand dynamics and business mix patterns to optimize pricing strategies. Through continuous market monitoring and competitive analysis, we ensure properties maintain strong RevPar growth year-over-year.
Group Reservations
Our group reservation services cater to weddings, team events, and motor coach tours with specialized packages. We offer room blocks, hospitality rooms, and customized amenities for groups of ten or more. Dedicated specialists coordinate all aspects of event planning and accommodation needs.
Property Consulting
We provide expert consulting services for property development and management challenges. Our consultants offer feasibility studies, market analysis, and operational assessments to guide investment decisions. This includes specialized support for property turnarounds and franchise compliance matters.
Operations Training
Our operations training programs prepare staff to deliver superior guest service and sales performance. We implement standardized training modules while encouraging knowledge sharing between properties. This approach ensures consistent service quality and professional growth opportunities for all team members.
People
Brenda Schmidt
Chief Executive Officer and President
With over 45 years in hospitality and 40+ years at Kelly Inns, Brenda oversees all operations and personnel. Her extensive franchise experience includes leadership roles with Hilton, Holiday Inn, and Best Western. She manages a team of 525+ employees and provides strategic direction for company growth.
Jeff Schoenhard
Regional Director
A 35-year company veteran, Jeff has progressed from entry-level positions to regional leadership. He specializes in hotel openings and franchise partnerships, with experience spanning Marriott, Best Western, and Wyndham brands. He holds a hospitality degree from Black Hills State University.
Dawn M. Koble
Director of Operations
With 25+ years at Kelly Inns, Dawn leads operational improvements and property audits. She manages franchise relationships with Best Western, Choice Hotels, and IHG. Her responsibilities include implementing safety protocols and training programs for general managers.
Misty Nelson
Controller
Misty oversees all financial operations including accounting, payroll, and regulatory compliance. With a decade of experience in hospitality finance, she ensures financial accountability across managed properties. She holds an accounting degree from the University of Sioux Falls.
Questions
What hotel brands does Kelly Inns manage?
We manage properties across major brands including Best Western, Marriott, Hilton, Holiday Inn, Choice Hotels, and independent boutique hotels.
Do you offer group booking discounts?
Yes, we provide special rates and amenities for groups booking ten or more rooms, including weddings, team events, and motor coach tours.
Can you manage troubled hotel properties?
Yes, we specialize in property turnarounds and have a proven track record of transforming underperforming assets into profitable investments.
Do you offer consulting services for new hotel developments?
Yes, we provide feasibility studies, market analysis, and operational planning services for new hotel developments and acquisitions.
How do you ensure consistent service quality across properties?
We implement standardized operating procedures, conduct regular property audits, and provide ongoing staff training programs to maintain service consistency.
What regions do you operate in?
We manage hotels across the Midwest and Mountain West regions including South Dakota, Montana, Wyoming, and surrounding states.
