Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Your Trusted 24/7 Answering Service Partner
Edwards Answering Service Enterprises was founded in 1954 with a commitment to delivering exceptional service that remains central to our mission today. Our 24/7 operations ensure that client calls are handled professionally at all times, reflecting our dedication to exceeding expectations. We invest heavily in training our operators and implementing advanced telephony systems to maintain service quality and stability. Our selective hiring process ensures our team embodies our partnership philosophy and customer service values. With over 65 years of experience, we utilize the latest software and backup systems to guarantee uninterrupted service, even during emergencies.Our multi-skilled management team drives innovation while maintaining operational excellence. We serve diverse industries including healthcare, property management, and legal services, providing customized solutions that adapt to evolving business needs. Our clients benefit from personalized account programming, remote operator capabilities, and rigorous quality control monitoring. As a family-owned business since inception, we combine generational expertise with modern technology to deliver reliable communication solutions. Our track record of long-term client partnerships demonstrates our ability to consistently meet and exceed industry standards.
Services
24/7 Answering Service
Appointment Setting
Database Management
Email Answering
Fax Service
Local Number Service
Online Web Portal
Pager Service
Secure Text Messaging
Voice Mail Service
Details
- Year established: 1954
Highlights and features
- Over 65 years of industry experience since 1954
- 24/7 service with uninterrupted power backup systems
- 100% customized account programming options
- Free trial period for new clients
- Personalized client support from dedicated account managers
Associations and certifications
- Atlantic States Telephone Answering Association
- Canadian Association of Message Exchanges
- Telecommunications Users Network
What people say
Terrific asset
No customer complaints
Professional receptionist
Peace of mind
Prompt message delivery
Services
24/7 Answering Service
Our continuous answering service ensures professional call handling for businesses at any hour. Trained operators manage incoming calls with customized protocols, providing message relay through multiple channels including text, email, and web portal access. This service maintains business continuity during after-hours and emergencies while preserving client communication standards.
Appointment Setting
Customized appointment management operates 24/7 with automated scheduling integration. Operators handle booking, rescheduling, and cancellations while synchronizing with client systems. This service reduces missed opportunities by capturing appointment requests outside regular business hours and integrating seamlessly with existing scheduling platforms.
Secure Text Messaging
Encrypted communication solution meets HIPAA requirements for healthcare providers and other industries needing secure information exchange. Messages remain within our protected server environment with recipient authentication protocols. This service enables real-time communication while maintaining compliance with data protection regulations.
Database Management
Custom database solutions enhance client interactions through automated information verification and routing. Our system integrates with client databases to ensure accurate caller identification and proper message routing. This service improves operational efficiency by reducing manual data entry and minimizing communication errors.
Live Transfer Service
Direct call connection service enables immediate transfer to designated personnel or departments. Operators facilitate conference calls and maintain caller anonymity when needed. This service ensures critical calls reach appropriate recipients while maintaining professional call screening capabilities.
People
Gary A. Edwards
President
With over 40 years in the industry, Gary leads the company he joined in 1980. A former Navy officer, he holds multiple industry certifications and has driven technological advancements since becoming President in 1996. He focuses on maintaining service excellence while expanding capabilities.
Charity West
Account Manager
Managing client accounts since 1992, Charity oversees all setup programming and client communications. She combines technical expertise with financial management responsibilities, ensuring smooth operations for hundreds of business accounts while maintaining payroll and expense records.
Tammy Cosper
Office Manager
Handling billing and HR since 1995, Tammy manages accounts receivable and employee screening. Known as the 'Edwards Mom,' she maintains organizational cohesion through rigorous hiring standards and financial oversight while fostering positive workplace relationships.
Sue Kidder
Client Relations Manager
Promoted in 2017, Sue manages client onboarding and operator training. With operational experience since 2011, she ensures seamless account implementation and serves as liaison between technical teams and client needs while maintaining service quality standards.
Alice
Shift Supervisor
As senior supervisor since 2004, Alice leads daily operations with over 20 years of hands-on experience. She trains staff on evolving protocols while maintaining service consistency across all shifts, ensuring adherence to company standards during her 12-hour supervision periods.
Questions
What industries do you serve?
We serve healthcare providers, property management companies, legal firms, IT consultants, emergency services, and over 40 other industry types with customized communication solutions.
Can I customize service features?
All accounts receive 100% customized programming including call routing protocols, message formats, and integration with existing business systems.
How does the free trial work?
New clients receive a 7-day trial period with full service access to test features before committing to any service plan.
What security measures exist?
Our HIPAA-compliant secure messaging system uses encrypted servers with no data transmission outside our protected network environment.
How quickly are messages delivered?
Messages reach designated recipients within 60 seconds through multiple delivery channels including text, email, and web portal notifications.
What happens during power outages?
Our facility maintains uninterrupted operation through dual backup systems including generator power and redundant telephony infrastructure.
