Business Details
19 Years
experience
Emergency
services
Trusted Transportation Services for Seniors & Individuals with Needs
SilverRide was founded in 2007 with a mission to address transportation challenges for seniors and individuals with mobility needs. Our door-through-door service connects riders with credentialed drivers who provide compassionate, personalized assistance. We partner with transit agencies, healthcare providers, and senior organizations to deliver FTA-compliant paratransit solutions and tech-driven mobility platforms. With over a million rides facilitated nationwide, our team prioritizes safety, reliability, and dignity in every trip. Our drivers undergo rigorous training in ADA compliance, HIPAA regulations, and senior care protocols. We operate in 15 states and 30 metropolitan areas, offering 24/7 emergency services and flexible scheduling options.Our proprietary platform streamlines ride coordination for organizations while ensuring cost-effective solutions. Recognized for innovation in assisted transportation, we maintain partnerships with senior living facilities and medical providers to enhance accessibility. Our commitment to inclusivity and diversity ensures riders of all ability levels receive tailored support. We provide occupational accident insurance and competitive earnings for drivers, fostering a community dedicated to improving lives through mobility.
Services
Assisted Transportation
Paratransit Services
Healthcare Transport
Senior Transportation
On-Demand Rides
Details
- Year established: 2007
Highlights and features
- We specialize in assisted transportation for seniors and individuals with disabilities since 2007
- Our drivers complete rigorous training in ADA compliance and senior care protocols
- We partner with 30+ healthcare organizations to ensure seamless medical transportation
- Our proprietary platform offers real-time ride tracking and scheduling flexibility
- We provide occupational accident insurance and guaranteed minimum earnings for drivers
What people say
Compassionate drivers
Reliable service
Personalized attention
Flexible scheduling
Meaningful work
Services
Assisted Transportation
Our assisted transportation service provides door-through-door assistance for seniors and individuals with mobility challenges. Trained drivers offer personalized support during medical appointments, grocery trips, and social outings. The service ensures safe, reliable transportation while maintaining rider dignity and comfort through specialized training in physical transfers and accessibility protocols.
Paratransit Services
We deliver FTA-compliant paratransit solutions for transit agencies requiring ADA-accessible transportation. Our platform integrates with existing systems to provide flexible scheduling and real-time tracking. Certified drivers operate accessible vehicles to serve individuals with disabilities, ensuring compliance with federal regulations while maintaining cost-effective operations for partner organizations.
Healthcare Transport
Our healthcare transportation service connects patients with medical appointments through partnerships with healthcare providers. Drivers receive HIPAA training to maintain patient privacy during door-to-door transfers. The service includes appointment reminders and real-time updates for caregivers, ensuring timely arrivals and secure transportation for vulnerable populations.
Senior Transportation
Designed specifically for older adults, this service offers compassionate transportation for daily activities and medical needs. Drivers complete senior care certification programs covering dementia awareness and fall prevention. The service integrates with senior living communities to provide scheduled and on-demand rides that promote independence and social engagement.
On-Demand Rides
Our tech-enabled platform allows instant booking of accessible rides through mobile apps or phone reservations. Available 24/7, this service uses route optimization algorithms to minimize wait times while maintaining driver-rider compatibility. Real-time GPS tracking and automated notifications ensure transparency for riders and caregivers requiring urgent transportation solutions.
People
Jeff Maltz
Founder and CEO
Jeff Maltz co-founded SilverRide in 2007 after identifying transportation gaps for seniors. He leads strategic initiatives to expand nationwide operations while maintaining the company's mission-driven focus on compassionate mobility solutions.
Aaron McPherson
COO
Aaron McPherson oversees daily operations and service delivery. With extensive transportation industry experience, he implements systems to ensure regulatory compliance and quality control across all service regions.
Mark Johnston
Director of Innovation
Mark Johnston leads technology development for SilverRide's mobility platform. He focuses on creating digital solutions that enhance accessibility and operational efficiency while maintaining user-friendly interfaces for riders and partners.
Jennie Chin Hansen
Senior Advisor
Jennie Chin Hansen provides strategic guidance on senior services and healthcare partnerships. A former AARP executive, she brings decades of experience in elder care policy and community-based service delivery systems.
Questions
What areas does SilverRide serve?
We operate in 15 states across 30 metropolitan areas including San Francisco, Los Angeles, Dallas, Phoenix, and Atlanta with expanding service regions.
How do I schedule a ride?
Schedule through our website, mobile app, or by calling 1-800-618-1246. Online reservations require 24-hour notice for guaranteed availability.
What qualifications do drivers have?
All drivers complete defensive driving courses, ADA compliance training, and criminal background checks. Many have healthcare or senior care experience.
Do you accept service animals?
Yes, we comply with ADA regulations allowing service animals. Drivers receive training to accommodate riders with assistance animals.
Are rides available 24/7?
Our on-demand service operates 24 hours daily with guaranteed emergency ride availability through our network of credentialed drivers.
How do you ensure rider safety?
We implement rigorous driver screening, vehicle inspections, and real-time ride monitoring. All drivers complete safety protocols and emergency response training.
