Business Details
35 Years
experience
Your Trusted Auto Repair Shop in Columbia, SC
Hilliard Automotive has been a trusted name in car care since 1991, originally founded by Randy Hilliard. Acquired by Austin Cartelli in 2024, the business continues to prioritize honesty, integrity, and exceptional service. Our ASE-certified technicians utilize state-of-the-art technology and factory-grade parts to service all makes and models. We specialize in comprehensive car care, from routine maintenance to intensive transmission repairs, ensuring vehicles operate at peak performance. Our conservative repair approach focuses on addressing root causes without unnecessary replacements, saving customers money.With a 12-month/12,000-mile warranty, financing options, and after-hours services, we strive to make car care convenient and stress-free. Our high retention rate reflects decades of trust built with the Columbia, SC community. We guarantee personalized service, transparent communication, and a commitment to customer satisfaction. Located at 1663 Lake Murray Blvd, we remain dedicated to maintaining the standards established by our founders while embracing new challenges in automotive care.
Services
Oil Change
Brake Repair
Tire Services
Diagnostics
Transmission Repair
Cooling System Repair
Battery Replacement
Suspension Repair
Exhaust System Repair
Preventative Maintenance
Details
- Year established: 1991
Highlights and features
- Over 30 years of experience serving Columbia, SC
- ASE-certified technicians with factory-grade tools
- 12-month/12,000-mile warranty on repairs
- Conservative repairs focusing on root causes
- Financing options and after-hours service available
Associations and certifications
- ASE Certified
What people say
Trusted name for 30 years
ASE-certified technicians
12-month warranty
Competitive pricing
After-hours service
Services
Auto Repair
Hilliard Automotive provides comprehensive auto repair services for all makes and models. Our ASE-certified technicians diagnose and fix issues ranging from engine performance to transmission problems. Using factory-grade parts and advanced diagnostics, we ensure repairs meet OEM standards while focusing on cost-effective solutions that prioritize long-term reliability and customer satisfaction.
Preventative Maintenance
Our preventative maintenance programs follow manufacturer guidelines to extend vehicle lifespan. Services include oil changes, fluid checks, tire rotations, and multi-point inspections. Regular maintenance improves fuel efficiency, prevents breakdowns, and maintains warranty compliance while ensuring optimal performance through scheduled 30/60/90K mile services and DMV-certified inspections.
Diagnostics
We use advanced diagnostic equipment to identify vehicle issues through onboard computer systems. Our technicians interpret error codes, perform electronic scans, and conduct targeted inspections to pinpoint problems with engine performance, electrical systems, or emissions controls. This precision approach ensures accurate repairs that address root causes rather than symptoms.
Tire Services
Our tire services include sales, installation, balancing, and alignment for all vehicle types. We offer top-rated tire brands and maintain proper inflation through TPMS service. Expert technicians perform tire rotations, flat repairs, and wear analysis to maximize tread life while ensuring safety and fuel efficiency through precise wheel alignment adjustments.
Brake Repair
Specialized brake care covers inspections, pad replacements, rotor resurfacing, and hydraulic system repairs. Our technicians address squealing brakes, pedal vibrations, and warning lights using quality components. We follow strict safety protocols to maintain stopping power while preventing premature wear through proper bedding procedures and system bleeding techniques.
People
Austin Cartelli
Owner
Austin Cartelli acquired Hilliard Automotive in 2024 after a 15-year automotive career as technician and service writer. His industry expertise and commitment to Randy Hilliard's legacy ensure continued excellence in customer service and technical proficiency for Columbia drivers.
Randy Hilliard
Founder
Randy Hilliard established the shop in 1991, building a reputation for integrity and quality service. He operated the business with wife Natalie for 30 years before passing ownership to Austin Cartelli, maintaining the family-oriented values that define Hilliard Automotive's community standing.
Chris
Service Technician
Chris provides expert automotive care with over a decade of experience. His technical skills and customer-focused approach have earned recognition from clients like Ava Gurley and Karen Mejia, who praise his efficiency and clear communication during service consultations.
Alex
Service Technician
Alex delivers quality repairs while maintaining ASE-certified standards. With 8+ years at Hilliard Automotive, he specializes in diagnostics and complex repairs, consistently receiving positive feedback for thorough explanations of service needs and repair processes.
Jake
Technician
Jake contributes technical expertise to the team, focusing on preventative maintenance and electrical system diagnostics. His collaborative approach with customers and colleagues aligns with the shop's commitment to transparent, trustworthy automotive care in Columbia.
Questions
What services does Hilliard Automotive offer?
We provide complete auto care including diagnostics, brake repair, tire services, transmission work, and preventative maintenance. Our ASE-certified team handles all makes and models with factory-grade parts.
Are your technicians certified?
All service technicians are ASE-certified with specialized training in modern automotive systems. Our team maintains factory-level expertise through ongoing technical education and diagnostic equipment updates.
Do you offer warranties on repairs?
Yes, we include a 12-month/12,000-mile warranty on eligible repairs. This coverage applies to both parts and labor, reflecting our confidence in the quality of work performed at our Columbia facility.
What are your service hours?
We operate Monday-Thursday 7:30AM-6PM, Friday 7:30AM-5PM. Closed weekends. After-hours drop-off and early bird service options available for customer convenience.
Can I schedule service online?
Yes, use our website's appointment request form or call (803) 732-1159. We confirm appointments via text/email and provide service updates throughout the repair process.
Do you service both domestic and import vehicles?
Our technicians specialize in all Asian and domestic models. From classic American trucks to modern Japanese sedans, we maintain OEM standards using vehicle-specific diagnostic equipment and repair protocols.
