Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
24hourtek is a forward-thinking IT services provider with over 21 years of experience delivering tailored technology solutions. We specialize in future-proofing businesses through comprehensive cybersecurity strategies, managed IT support, and strategic IT project management. Our approach focuses on optimizing technology infrastructure to align with industry standards while building long-term partnerships with clients across small businesses, startups, and nonprofit organizations. With a team of certified professionals, we provide 24/7 support and implement innovative processes to ensure operational continuity and protection against emerging threats.Our commitment to excellence is demonstrated through 400,000+ resolved service tickets and a client retention rate that reflects our dedication to personalized service and measurable outcomes. Headquartered in San Francisco, we serve clients in the Bay Area and Denver while maintaining a strong focus on continuous improvement and technological innovation.
Services
Managed IT Services
Future-Proofing
Cybersecurity
IT Projects
Cabling
Details
- Year established: 2003
Highlights and features
- 21 years of experience providing tailored IT solutions
- Custom future-proofing process aligns with industry standards
- Cybersecurity framework based on CIS best practices
- Dedicated project managers ensure successful implementation
- Personalized IT roadmaps with strategic reviews
What people say
Quick response
Excellent service
Professional
Pleasure to work with
Personable
Services
Managed IT Services
Comprehensive IT management solutions tailored to business needs. Our services scale from occasional support to full-time IT staffing, with flexible options that grow alongside your organization. We establish customized support frameworks that include regular strategic reviews and technology roadmaps to ensure long-term alignment with business goals while maintaining day-to-day operational efficiency.
Future-Proofing
Proactive technology strategy framework designed to prepare businesses for emerging challenges. Our proprietary methodology optimizes cybersecurity posture, aligns systems with evolving industry standards, and creates adaptable infrastructure. This forward-looking approach combines regular assessments with implementation of scalable solutions that maintain operational continuity through technological transitions and market changes.
Cybersecurity
Multi-layered security solutions protecting against digital threats. We implement core software security bundles aligned with Center for Internet Security (CIS) standards while continuously monitoring threat landscapes. Our approach combines proactive defense mechanisms with incident response planning to minimize vulnerabilities and maintain compliance with regulatory requirements across different industry sectors.
IT Projects
End-to-end project management for technology initiatives. From office relocations and email migrations to cybersecurity upgrades, our dedicated managers oversee complex implementations. We maintain weekly progress reviews and clear communication channels while ensuring technical execution meets business objectives through cross-functional team coordination and standardized quality controls.
Cabling
Structured cabling infrastructure solutions for modern workplaces. We design and implement reliable network foundations that support current and future connectivity needs. Our certified technicians follow industry best practices for data, voice, and video systems while ensuring scalability and compliance with evolving telecommunications standards to maximize network performance and longevity.
People
Todd Moss
CEO & Partner
20+ year IT veteran with software development background. Leads strategic direction and innovation initiatives at 24hourtek since 2005. Focuses on developing elegant technical solutions while maintaining customer-centric service delivery.
Lowell Wood
Service Manager
Over 20 years of IT experience managing service operations and mentoring technical staff. Holds Microsoft and Meraki certifications. Specializes in efficient issue resolution and maintaining high service standards through continuous learning and process improvement.
Ines Baumgartner
Finance Manager
Business Administration graduate from Haas School of Business. Oversees financial operations since 2016. Implements efficient processes that provide accurate financial data for strategic decision-making while maintaining operational transparency.
Jon Suson
Director of Technology
20-year IT industry veteran with expertise in technology system design. Holds ITIL, Cisco, and Meraki certifications. Focuses on implementing technical standards while delivering customized solutions across diverse business environments since joining in 2014.
Sydney Ionita
Senior Project/Account Manager
Leads complex IT initiatives and client relationship management. Specializes in cross-functional team leadership and technology solutions that drive business outcomes. Maintains focus on continuous improvement and transparent communication while delivering measurable results for enterprise clients.
Questions
What IT services do you specialize in?
We provide managed IT services, cybersecurity solutions, future-proofing strategies, IT project management, and structured cabling. Our services are tailored for small businesses, startups, and nonprofits.
How does your future-proofing process work?
Our proprietary methodology optimizes cybersecurity, aligns with industry standards, and creates adaptable infrastructure through regular assessments and scalable solutions that anticipate technological changes.
Do you offer 24/7 IT support?
Yes, we provide 24x7 technical support with dedicated service teams available for emergency assistance and ongoing maintenance needs across all client organizations.
How do you handle cybersecurity threats?
We implement core security bundles aligned with CIS standards while continuously monitoring threat landscapes using proactive defense mechanisms and incident response planning to minimize vulnerabilities.
What areas do you serve?
We primarily serve the San Francisco Bay Area including San Francisco, Oakland, and San Jose, with additional service capabilities in Denver, Colorado.
