Business Details
31 Years
experience
Your Trusted Property Management Partner in Southeast Texas
Creel Investments has been a trusted leader in property management since 1995, serving Southeast Texas communities from our headquarters in Beaumont. Our team of experienced professionals specializes in comprehensive property solutions, including tenant relations, maintenance coordination, financial accounting, and HOA management. With over two decades of local expertise, we manage hundreds of residential properties while prioritizing client satisfaction through innovative technology and personalized service.Our in-house maintenance team ensures prompt response times, and our financial systems provide owners with streamlined reporting and expense management. We maintain strong community ties through charitable involvement and commitment to legal compliance, offering peace of mind to both property owners and residents through transparent communication and professional service delivery.
Services
Property Management
Tenant Relations
Maintenance Coordination
Financial Accounting
HOA Management
Details
- Year established: 1995
Highlights and features
- We offer 28 years of local property management experience since 1995
- Our in-house maintenance team ensures prompt service response times
- We provide state-of-the-art online portals for owners and tenants
- Our team handles property management from leasing to financial reporting
- We maintain legal compliance with Texas property code requirements
What people say
Excellent service
Professional staff
Timely maintenance
Reliable management
Strong communication
Services
Property Management
Our comprehensive property management service handles all aspects of residential property oversight. We manage leasing processes, tenant screening, maintenance coordination, and financial reporting for property owners. With local expertise since 1995, we ensure properties maintain value while providing tenants with quality living environments. Our services include marketing vacant units, processing applications, and handling legal compliance requirements.
Tenant Relations
We provide complete tenant relations management from application through lease termination. Our team handles rent collection, maintenance requests, and tenant communications while maintaining legal compliance. We conduct thorough background checks and offer online portals for convenient resident interaction. Our staff manages lease renewals and handles dispute resolution to maintain positive tenant relationships.
Maintenance Coordination
Our in-house maintenance team provides prompt repair services and property upkeep. We handle emergency repairs, routine maintenance, and property make-readies between tenants. The team performs inspections, manages work orders, and ensures properties meet safety standards. We maintain detailed records of all maintenance activities for property owners' reference.
Financial Accounting
We offer comprehensive financial management services for property owners. Our accounting team processes rent payments, manages expense payments, and generates detailed financial reports. We handle mortgage payments, property tax remittances, and insurance premiums for managed properties. Year-end reporting packages simplify tax preparation for property owners.
HOA Management
Our HOA management service handles financial administration and member communications for homeowners associations. We collect dues, process payments, and maintain financial records for associations. Our team provides resale certificate services and facilitates communication between association boards and property owners. We ensure proper documentation and compliance with association requirements.
People
Darren Creel
Owner/President
Darren Creel leads Creel Investments with over 25 years of real estate experience. He oversees company operations and maintains Texas Real Estate License #466423. His leadership focuses on quality property management and client satisfaction.
Susan Creel
Designated Broker
Susan Creel serves as Designated Broker for Rental Services with Texas Real Estate License #561063. She manages brokerage operations and ensures compliance with state regulations for property management services.
Alisha Theall
Tenant Relations Supervisor
Alisha Theall leads tenant relations efforts, managing housing coordination and resident communications. She ensures quality service delivery through effective tenant screening and relationship management processes.
Tracell Marshall
Maintenance Supervisor
Tracell Marshall oversees maintenance operations as Maintenance Supervisor. He manages repair requests, property inspections, and the in-house maintenance team to ensure timely service delivery.
Charlotte Wilson
Bookkeeping
Charlotte Wilson manages bookkeeping operations, handling financial transactions and accounting for managed properties. She ensures accurate financial reporting and proper handling of owner funds.
Questions
What areas do you service?
We manage properties in Southeast Texas including Beaumont, Port Arthur, Orange, Lumberton, Vidor, and surrounding communities.
Do you offer online payment options?
Yes, our Owner and Tenant Portals allow secure online payments, automatic rent collection, and financial management from any device.
How do you handle maintenance requests?
Our in-house maintenance team responds promptly to service requests through our online portal system with detailed work order tracking.
What tenant screening process do you use?
We conduct criminal background checks, employment verification, rental history checks, and credit evaluations for all prospective tenants.
Do you manage HOA accounts?
Yes, we provide HOA management services including dues collection, financial reporting, and resale certificate processing for association accounts.
