Business Details
40 Years
experience
Your Trusted Salon for Hair, Skin & Beauty in Springfield
For over 35 years, Appearances has been Springfield's trusted destination for beauty and self-expression. Founded in 1986 by Bernard Koch Jr., our legacy combines family tradition with professional excellence. Our team of skilled stylists and estheticians delivers personalized hair, skin, and beauty services using a unique level system that ensures quality at every price point. We prioritize client confidence through expert consultations, customized treatments, and a commitment to continuous stylist development. Our 1996-designed logo symbolizes growth and self-assurance, reflecting our mission to help clients present their truest selves to the world. 
Services
Haircuts
Hair Color
Facials
Waxing
Brows & Lashes
Smoothing Treatments
Styling
Cosmetic Tattoo
Hair Extensions
Head Spa
Details
- Year established: 1986
Highlights and features
- We offer 35+ years of combined stylist experience through our level-based training system
- Our stylists receive ongoing professional development to maintain technical excellence
- We provide personalized consultations for every service to ensure client vision alignment
- Our salon maintains strict quality standards across all pricing tiers
- We prioritize client comfort with private treatment spaces and attentive service
What people say
Expert stylists
Thorough consultations
Fantastic results
Professional environment
Personalized care
Services
Haircuts
Our precision haircut services cater to all hair types and styles, from classic cuts to modern trends. Our stylists use professional techniques to enhance natural texture while considering face shape and lifestyle. Each session includes a complimentary consultation to ensure your new look meets both practical and aesthetic needs.
Hair Color
We offer complete hair color transformations using professional-grade products. Our specialists create customized shades ranging from natural highlights to bold fashion colors. The service includes a detailed consultation about maintenance requirements and color longevity to ensure lasting satisfaction with your new hue.
Facials
Our customized facial treatments address specific skin concerns using professional-grade products. Each session begins with a skin analysis to determine the most effective treatment approach. Clients receive post-treatment care instructions and product recommendations to maintain results between visits.
Waxing
Professional waxing services deliver smooth results with minimal discomfort. Our estheticians use gentle techniques suitable for sensitive skin areas. The service includes aftercare advice to prevent irritation and maintain skin health between appointments.
Brows & Lashes
We offer comprehensive brow and lash services including shaping, tinting, and lamination. Our specialists create defined eye features that complement facial structure. Each session includes maintenance tips to prolong results and enhance natural beauty.
People
Bernard Koch Jr.
Founder
Second-generation barber with over 50 years industry experience who established Appearances in 1986. Mentored countless stylists while developing the salon's unique level training system that continues to shape our service approach.
Natalie
Lead Stylist
Award-winning stylist with 15+ years experience specializing in color transformations and bridal styling. Known for personalized consultations that translate client vision into flattering hair designs while maintaining hair health.
Brooke Wallner
Senior Stylist
Specializes in precision cuts and textured hair styling with a decade of experience. Combines technical expertise with creative vision to create versatile styles that suit individual lifestyles and maintenance preferences.
Caley Cain
Esthetician
Licensed skin care specialist focusing on customized facial treatments. Expert in addressing various skin concerns using professional-grade products while educating clients about effective home care routines.
Anya Taylor
Color Specialist
Recognized for bold color transformations and creative highlighting techniques. Maintains advanced education in color theory while developing personalized maintenance plans that preserve vibrancy between salon visits.
Questions
How do I choose the right stylist for my needs?
Our level system helps match clients with appropriate stylists based on experience and budget. New stylists offer discounted rates while senior stylists provide specialized expertise for complex requests.
What should I expect during my first visit?
First appointments include a detailed consultation about your desired look, hair history, and maintenance preferences. Allow extra time for this initial discussion to ensure optimal service outcomes.
Do you offer special occasion styling?
Yes, we specialize in wedding styling, prom looks, and event-specific hair designs. Book consultations in advance to discuss your vision and create a detailed styling plan.
What is your cancellation policy?
We require 24-hour notice for rescheduling or cancellation. Missed appointments without notice incur a 50% service fee to accommodate our stylists' schedules and other clients.
Are your stylists trained in current trends?
All stylists participate in ongoing education programs covering emerging techniques, product advancements, and trend forecasting to maintain industry-leading expertise.
Can I request specific products for my treatment?
Our stylists use professional-grade product lines, but we accommodate specific requests when possible. Discuss preferred brands during your consultation for personalized recommendations.