Business Details
31 Years
experience
Emergency
services
OpenEdge Database Consulting Services
Warehouse Shoes is a fiercely independent consulting firm specializing in Progress OpenEdge database solutions with over 30 years of global experience. Our team of world-renowned experts provides high-availability architecture, performance tuning, disaster recovery planning, and proactive monitoring through our proprietary ProTop tool. We deliver actionable insights and objective advice to businesses across industries, combining deep technical expertise with practical problem-solving to optimize OpenEdge environments.Our commitment to the OpenEdge ecosystem includes extensive training programs, custom mentoring, and active participation in global user groups. With a client-centric approach, we ensure minimal downtime, accelerated migrations, and measurable ROI through tailored support packages that scale with business needs. Our 24/7 availability and proven methodologies make us the trusted partner for organizations relying on critical OpenEdge applications.
Services
Database Consulting
ProTop Monitoring
24/7 Support
Performance Tuning
High Availability
Disaster Recovery
Migrations
Custom Training
Details
- Year established: 1995
Highlights and features
- We offer 30+ years of specialized OpenEdge database expertise
- Our team includes globally recognized OpenEdge thought leaders
- We provide 24/7 access to senior DBAs with production incident guarantees
- Our proprietary ProTop tool enables proactive system monitoring
- We focus exclusively on OpenEdge environments for unmatched specialization
What people say
360 visibility
Highly recommend
Best decision
Increased productivity
Depth of expertise
Services
OpenEdge Database Consulting
Our specialized OpenEdge consulting services optimize database performance through expert configuration, query optimization, and infrastructure analysis. With decades of collective experience, our DBAs identify and resolve complex issues affecting system responsiveness. We implement best practices for transaction management, storage optimization, and security compliance while ensuring alignment with business continuity requirements.
ProTop Monitoring
ProTop provides real-time visibility into OpenEdge environments with customizable alerts and historical performance analysis. This dedicated monitoring tool tracks key metrics across cloud, on-premise, and hybrid deployments. Our solution enables proactive capacity planning, bottleneck identification, and rapid root-cause analysis through comprehensive system telemetry and reporting capabilities.
24/7 Support Subscription
Critical production environments benefit from our round-the-clock support options with guaranteed response times. Subscribers gain immediate access to senior DBAs who diagnose and resolve urgent issues while providing knowledge transfer to internal teams. Service levels range from business-hour coverage to full 24/7/365 protection with defined incident response protocols.
Performance Tuning
We identify and eliminate performance bottlenecks through code analysis, index optimization, and infrastructure assessment. Our engineers use proven methodologies to enhance query efficiency, reduce latency, and maximize resource utilization. Clients receive detailed recommendations with measurable improvements in system responsiveness and throughput for mission-critical applications.
High Availability Solutions
Our high-availability implementations ensure continuous OpenEdge operation through fault-tolerant architectures and automated failover mechanisms. We design solutions for 24/7 environments requiring zero-downtime maintenance, disaster preparedness, and load-balanced configurations. Implementations include replication strategies, clustering solutions, and recovery point optimization for critical business systems.
People
Paul Koufalis
CEO
With 25+ years as an OpenEdge DBA, Paul leads Warehouse Shoes's strategic direction. He combines technical expertise with business acumen to deliver ROI-focused solutions for global clients while maintaining active involvement in product development and customer engagements.
Jeffrey Brown
CTO
As CTO, Jeffrey oversees technical innovation and solution architecture. With 25+ years in OpenEdge environments, he leads development teams and designs scalable enterprise solutions while maintaining active client consulting engagements and mentoring junior staff.
Tom Bascom
Senior Consultant
Recognized OpenEdge expert with decades of community contributions. Tom develops ProTop's core functionality while providing advanced consulting services. He maintains active roles in product development, client education, and troubleshooting complex production environments globally.
Dan Foreman
Retired Instructor
World-renowned performance tuning specialist with 30+ years of OpenEdge expertise. Dan authored industry publications and delivered training programs while maintaining active consulting engagements focused on optimizing high-transaction systems before retirement.
Alvin Grantham
Senior DBA
OpenEdge specialist with 20+ years in financial services and logistics sectors. Alvin focuses on automation, process optimization, and Linux system administration while providing mentoring on efficient database operations and modernization strategies.
Questions
What OpenEdge services do you offer?
We provide database consulting, performance tuning, high availability solutions, 24/7 support, ProTop monitoring, migrations, and custom training programs for OpenEdge environments.
Is 24/7 support available for production systems?
Yes, our DBAppraise service offers 24/7/365 support with guaranteed response times and no additional fees for production incident resolution.
How does ProTop monitoring benefit my business?
ProTop provides real-time insights and historical data analysis to prevent downtime, optimize performance, and reduce troubleshooting time by up to 50 hours annually.
Can you help with OpenEdge migrations?
Yes, we specialize in seamless OpenEdge migrations including version upgrades, platform transitions, and infrastructure modernization with minimal business disruption.
Do you offer training for internal teams?
We provide customized OpenEdge training programs to enhance your team's technical capabilities and knowledge transfer through hands-on mentoring sessions.
What regions do you support globally?
We serve clients worldwide with expertise in North America, Europe, South Africa, Australia, and Asia-Pacific regions through local partners.
