Business Details
45 Years
experience
Emergency
services
Your Trusted Partner for IT Services & Technology Solutions
Telaid has been a leader in technology integration for over 40 years, delivering complex projects on time and on budget for Fortune 500 clients across retail, logistics, healthcare, and finance. Our hybrid field service model combines quality and cost-efficiency, supported by a 7-step Proven Process that achieves 98.8% on-time project completion. We specialize in end-to-end technology lifecycle solutions, from initial design through deployment and ongoing maintenance. Our nationwide network of technicians and state-of-the-art Technology Solution Center in Norcross, GA, enable rapid deployments and cradle-to-grave support.With expertise in wireless infrastructure, physical security, POS systems, and workforce device management, we help businesses optimize operations through purpose-built technology solutions. Our commitment to client success is reflected in our 95% first-visit resolution rate and long-term partnerships with industry leaders.
Services
Managed Services
Project Management
Integration & Deployment
Day 2 Services
Technology Lifecycle Solutions
Physical Security
Wireless Solutions
POS Systems
Workforce Device Management
Details
- Year established: 1981
Highlights and features
- 40+ years delivering complex technology projects for Fortune 500 clients
- 98.8% on-time project completion rate with Proven Process methodology
- Nationwide field service network with state-of-the-art Technology Solution Center
- Customized managed services reducing client IT downtime by 95%
- Specialized expertise in retail automation, physical security, and wireless infrastructure
What people say
On time, on budget
Dependable technology services
Complex project expertise
Nationwide support capabilities
Cost-effective solutions
Services
Managed Services
Our managed services provide continuous IT infrastructure monitoring and maintenance. With 24/7 NOC support and Help Desk assistance, we ensure system uptime through proactive monitoring and rapid issue resolution. Clients benefit from predictable costs and freed internal resources for strategic initiatives.
Project Management
End-to-end project management covers planning, execution, and delivery of technology implementations. Our PMO handles multi-site rollouts with precise tracking and communication, achieving 98.8% on-time completion through standardized processes and experienced project managers.
Integration & Deployment
From procurement to asset management, our integration services handle technology lifecycle deployments. We coordinate vendor relationships and logistics for seamless implementation of new systems across distributed locations, minimizing operational disruption.
Day 2 Services
Proactive maintenance and rapid repair services keep technology systems operational. Our break-fix contracts include four-hour response times for critical equipment and preventative maintenance programs based on historical performance data to reduce unexpected failures.
Technology Lifecycle Solutions
Comprehensive technology management from initial design through decommissioning. We provide continuous support for evolving infrastructure needs, including system upgrades, asset tracking, and end-of-life replacement planning to maximize technology ROI.
People
Chris Patsiga
CEO
Chris Patsiga leads Telaid with a focus on ethical business practices and family values. He emphasizes client partnerships and technology-driven business outcomes while maintaining the company's founding principles.
Reynaldo Rodriguez
COO
Reynaldo Rodriguez drives digital transformation initiatives at Telaid. He focuses on expanding technology capabilities while maintaining operational excellence in service delivery for Fortune 500 clients.
Mike Reedy
SVP Operations
Mike Reedy oversees operations with 40+ years of deployment experience. He ensures flawless execution of rapid technology implementations across telecommunications and IT infrastructure projects.
Paul Spruiell
VP Security
Paul Spruiell leads security technology solutions with expertise in integrating IT best practices with physical security systems for comprehensive client protection.
Kimberly Pine
VP People
Kimberly Pine focuses on talent development aligned with Telaid's core values. She ensures personnel embody company principles while delivering on brand promises to clients.
Questions
What technology services does Telaid offer?
We provide managed IT services, project management, integration/deployment, Day 2 support, and technology lifecycle solutions for multi-site clients.
How does Telaid handle complex deployments?
Our Proven Process methodology with 7 implementation steps ensures 98.8% on-time completion for complex multi-site technology rollouts.
What industries does Telaid serve?
We specialize in retail, logistics, finance, healthcare, QSR, and grocery sectors with customized technology solutions.
Do you offer 24/7 technical support?
Yes, our NOC provides 24/7 monitoring and Help Desk support for critical system maintenance and rapid issue resolution.
How does Telaid ensure project success?
We combine experienced project managers, standardized processes, and continuous client communication to guarantee on-time, on-budget delivery.
Can you handle nationwide technology projects?
With our nationwide technician network and Technology Solution Center, we manage large-scale deployments across all 50 states.
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