Business Details
50+ Years
experience
Your Community Library for Learning and Discovery
We build connections that make lives better through educational, social, and entertaining experiences for your whole family. Our expert staff guides you to resources for lifelong learning and discovery, offering personalized support through abundant collections. Founded in 1967, we serve Upper Arlington with three branches, providing access to books, digital media, technology, and community programs. Our mission focuses on fostering connections through innovative services like home delivery for those unable to visit, passport processing, and specialized research assistance. With over 50 years of service, we maintain a commitment to confidentiality, reliability, and community engagement, operating under a seven-member Board of Trustees appointed by the City Council.Our facilities include a 60,000-square-foot main library, two branch locations, and digital resources available 24/7. We offer technology help, test proctoring, educator resources, and cultural programs that reflect our core value of connecting neighbors and sharing stories. Our team includes certified professionals in information science, finance, human resources, and specialized library services. We maintain transparency through annual reports detailing financial operations and community impact metrics like program attendance and item circulation. As a tax-supported institution, we combine state funding with local levy support to ensure accessible services for all Ohio residents.
Services
Home Delivery
Passport Services
Public Computers
Technology Help
Test Proctoring
Educator Resources
Book Club Resources
Meeting Rooms
Digital Lending
Research Assistance
Details
- Year established: 1967
Highlights and features
- We offer expert research assistance from certified librarians with decades of combined experience
- Our home delivery service provides library access to physically unable residents
- Three convenient locations with extended weekday hours for community accessibility
- We maintain a diverse collection of physical and digital resources for all ages
- Our passport processing service is certified by the U.S. Department of State
What people say
Expert research help
Friendly staff
Excellent programs
Clean facilities
Comprehensive collection
Services
Home Delivery
We provide free delivery of library materials to residents within our service area who are physically unable to visit. Our service covers all formats including books, movies, and digital resources. This program ensures accessibility for seniors and individuals with mobility challenges, maintaining our commitment to equitable service for all community members.
Passport Services
As an official passport acceptance facility, we process new applications and renewals with certified agents. Our staff assists with form completion, document verification, and digital photo services. We offer appointment scheduling and provide guidance on required documentation for international travel.
Digital Lending
Our digital collection includes eBooks, audiobooks, magazines, and streaming media accessible 24/7. Patrons can access materials through platforms like Libby, OverDrive, and Hoopla using their library card. This service provides instant access to thousands of titles for readers, students, and entertainment seekers.
Research Assistance
Expert librarians offer personalized research help through multiple channels including in-person consultations, phone support, and email correspondence. We provide access to specialized databases, historical archives, and genealogical resources. Our research department assists with academic projects, business needs, and personal inquiries.
Community Programs
We host educational and cultural programs for all ages including author talks, technology workshops, and family activities. Our calendar features literacy programs for children, career development workshops, and cultural exhibitions. These programs foster community engagement and lifelong learning opportunities.
People
Beth Pfahler
Library Director
Director since 2019 with 20+ years in public libraries, including roles at Perry Public Library. Holds MLS and Communication degrees, overseeing library operations and strategic initiatives.
Gregory Ramage
Assistant Director
Manages IT and facilities operations with prior experience at Ohio State University Libraries. Holds BS in Human Ecology, ensuring technological infrastructure supports library services.
Lori Piergallini
Fiscal Officer
Oversees financial operations with 30-year audit background. Certified accountant with expertise in public finance, managing budgeting and fiscal compliance for library operations.
Julie Whitt
Human Resources Manager
HR professional with 25+ years experience, focusing on team development and staff support. Manages personnel operations to maintain high-quality service standards across all departments.
Sara Coles
Patron Services Manager
Leads public service departments with prior customer service leadership experience. Focuses on patron experience and service quality across all library locations and digital platforms.
Questions
How can I get a library card?
Ohio residents can apply for free by presenting photo ID with proof of address at any branch location.
What digital resources are available?
Access eBooks, audiobooks, streaming media, and research databases through platforms like Libby, OverDrive, and Hoopla with your library card.
Are meeting rooms available for public use?
Yes, we offer reservable meeting spaces at all three branches for community groups and study sessions.
Do you offer technology assistance?
Our technology help desk provides support for digital devices, software, and internet access, including one-on-one sessions.
What special programs do you offer for children?
We provide early literacy programs, summer reading initiatives, and youth-focused events at all branch locations.
How do I return items after hours?
Use our book drops at each branch location for 24/7 item returns, with no overdue fines for returned materials.
