Business Details
Your Trusted Airline for Global Travel
Air New Zealand connects travelers to global destinations with a commitment to exceptional service and convenience. We specialize in international and domestic flights, offering innovative solutions like Economy Stretch zones and seamless connections at Auckland Airport. Our Airpoints loyalty program allows members to earn and redeem points across flights, upgrades, and partner services. With 24/7 customer support, we ensure smooth travel experiences through flexible booking options, baggage services, and special assistance. Our inflight amenities include free Wi-Fi, entertainment, and regionally inspired cuisine.We partner with trusted providers for accommodation, car rentals, and activities to enhance your journey. From trans-Tasman routes to long-haul flights across the Pacific, we combine Kiwi hospitality with modern travel technology. Our team prioritizes accessibility, sustainability, and customer satisfaction at every stage of your trip. With real-time flight management tools and dedicated support channels, we empower travelers to plan and adjust their journeys effortlessly. Our expertise in connecting New Zealand to the world reflects decades of aviation experience and industry leadership.
Services
International Flights
Domestic Flights
Economy Stretch
Airpoints Program
Baggage Services
Special Assistance
Rental Cars
Accommodation Bookings
Inflight Entertainment
Lounge Access
Highlights and features
- We offer seamless international connections at Auckland Airport with same-terminal transfers
- Our Economy Stretch seating provides enhanced comfort on long-haul flights
- 24/7 customer support assists with bookings, special requests, and travel alerts
- Airpoints loyalty program offers flexible redemption options across 1000+ destinations
- We provide comprehensive travel solutions including baggage, car rentals, and accommodation
Services
International Flights
Air New Zealand connects New Zealand to 30+ global destinations across the USA, Canada, Asia, and the Pacific. Our network includes direct flights from major US gateways like Los Angeles and San Francisco. Passengers enjoy seamless connections through Auckland Airport with same-terminal transfers for international-to-international flights.
Airpoints Program
Our Airpoints loyalty program lets members earn and redeem AirpointsDollars on flights, upgrades, and partner services. Benefits include tiered status recognition, lounge access, and exclusive partner offers. Members can track balances and manage rewards through personalized online accounts.
Economy Stretch
Economy Stretch offers enhanced seating with extra legroom on select trans-Pacific routes. Features include dedicated check-in, priority boarding, and premium amenities. Available from Los Angeles, San Francisco, and select Houston departures for improved long-haul comfort.
Special Assistance
We provide comprehensive support for passengers with disabilities, medical conditions, or special needs. Services include wheelchair assistance, accessible seating, and unaccompanied minor programs. Request assistance through our website or customer service team at least 48 hours before departure.
Inflight Entertainment
Our free inflight entertainment system offers movies, TV shows, music, and games on personal screens. Premium content includes regional programming and curated New Zealand experiences. Free Wi-Fi is available on select aircraft for staying connected during flights.
Questions
How do I manage my Air New Zealand booking?
Use our online 'Manage Booking' tool with your reference code to change flights, select seats, add baggage, or request special assistance 24/7.
What baggage allowances apply?
Check your specific baggage allowance during booking or in our baggage policy. Options include free checked bags for Airpoints Gold/Elite members.
How does the Airpoints loyalty program work?
Earn AirpointsDollars on eligible flights and partner services. Redeem them for flights, upgrades, Koru lounge access, or partner rewards.
What travel requirements should I check before booking?
Verify visa, passport, and entry requirements through our International Travel Requirements tool before booking any international flights.
What special assistance options exist?
We offer assistance for passengers with disabilities, medical needs, or unaccompanied minors through our dedicated Special Assistance service.
