Business Details
21 Years
experience
Building Better Customer Experiences Through Strategic Content
Nutshell Communications has been dedicated to transforming customer experiences and content strategies since 2005. Our team of experts combines decades of technical communication experience with innovative approaches to deliver measurable results for clients across diverse industries. We specialize in identifying quick-win opportunities that enhance customer loyalty, streamline operations, and drive business growth. With professionals in the US and a global network of partners, we bring specialized expertise in customer experience design, technical communication, and structured content management. Our proven methodology focuses on incremental improvements with immediate impact, helping companies optimize their content operations and post-sales experiences.Backed by experience with Fortune 500 companies and startups alike, we provide honest evaluations of content strategies and implement solutions that reduce costs while improving user satisfaction. Our cross-industry knowledge spans financial services, medical devices, telecommunications, software development, and consumer electronics. We measure success through tangible outcomes like increased customer retention, improved operational efficiency, and enhanced brand loyalty for our clients.
Services
Customer Experience Design
Content Strategy
Technical Communication
UX Design
Structured Content
Details
- Year established: 2005
Highlights and features
- We have 19 years of experience building customer experience strategies since 2005
- Our team includes experts in technical communication and structured content
- We serve 8+ industries including financial services, medical devices, and software
- We implement incremental improvements with measurable business impact
- Our global network delivers localized solutions across international markets
Services
Customer Experience Design
We analyze customer interactions across product lifecycles to create cohesive experiences that drive loyalty. Our approach combines human factors with financial analysis to identify high-impact improvements. Clients benefit from enhanced retention rates and increased customer lifetime value through optimized touchpoints.
Content Strategy
Our team evaluates content ecosystems to develop efficient management frameworks that reduce costs while improving user satisfaction. We implement systems for content reuse, translation optimization, and performance measurement. This creates scalable solutions that turn content into a strategic business asset.
Technical Communication
We transform complex technical information into user-friendly documentation across multiple formats. Our specialists create product manuals, software guides, and support materials that improve customer self-service capabilities. This reduces support costs while increasing user satisfaction with product documentation.
UX Design
Our UX experts analyze user behavior to create intuitive interfaces that enhance product usability. We focus on content presentation, information architecture, and interaction design. This results in improved user satisfaction scores and reduced customer support inquiries related to product navigation.
Structured Content
We develop standardized content architectures that enable efficient reuse and multichannel publishing. Our systems improve content consistency across platforms while reducing production costs. Clients benefit from faster time-to-market for content updates and better translation efficiency across global markets.
People
Eric Schieler
President, Founder
Eric founded Nutshell Communications in 2005 after 20+ years in technical communication roles at tech companies. He specializes in blending human factors with financial analysis for content strategy. Holds a BFA in Industrial Design from University of Illinois.
Jennifer Bown
Content Strategist
Since joining Nutshell in 2009, Jennifer has focused on content audits and strategy development. She holds MA and BA degrees in English literature, applying her academic background to improve content effectiveness and user experience across multiple industries.
Questions
What industries do you work with?
We serve financial services, medical devices, airlines, consumer electronics, telecommunications, manufacturing, civil engineering, software, video gaming, and agriculture sectors.
How do you measure success?
We track customer retention rates, content management efficiency, translation costs, and user satisfaction scores to quantify improvements in customer experience and operational effectiveness.
What makes your approach unique?
Our methodology combines technical communication expertise with financial analysis to identify high-impact, cost-effective improvements that deliver measurable business results within 90 days.
Do you work with global companies?
Yes, we have experience implementing solutions for multinational corporations with complex content management needs across multiple languages and regional markets.
What's your implementation process?
We follow a five-step process: discovery meetings, experience evaluation, opportunity identification, implementation planning, and results measurement to ensure successful project execution.
