Business Details
23 Years
experience
Your Trusted Pet Care Partner in Roanoke, VA
Pet Pals has been Roanoke's most trusted pet care provider since 2003, combining 22 years of local expertise with modern tools to serve today's pet parents. Our dedicated team of professionals treats every pet like family, offering personalized care that prioritizes comfort, compassion, and community impact. We specialize in dog walking, pet sitting, and cat sitting services while maintaining a strong commitment to animal welfare through our meal donation program.Our team includes experienced professionals with diverse backgrounds in animal care, insurance, education, and more, all united by a shared passion for pets. We operate with transparent communication, providing daily updates and photos to give clients peace of mind when away from their furry family members. Our service model combines flexible scheduling options with a user-friendly client portal to streamline the booking process for busy pet owners.
Services
Dog Walking
Pet Sitting
Cat Sitting
Dog Adventures
Farm Pet Sitting
Drop-in Visits
Bed-and-Biscuit Service
Small Pet Care
Details
- Year established: 2003
Highlights and features
- 22 years of local pet care experience since 2003
- Personalized care with daily photo updates for clients
- Service hours from 7am-10pm, 7 days a week
- Free initial meet-and-greet consultation
- Community-focused with pet meal donation program
What people say
Fantastic service
Reliable and trustworthy
Daily photo updates
Peace of mind
Tail-wagging adventures
Services
Dog Walking
Our professional dog walking service provides tailored exercise routines for pets in Roanoke. Each 20-60 minute walk includes fresh water, a small snack, and personalized attention. We accommodate multiple pets in the same household without additional charges while maintaining flexible scheduling options for busy owners.
Pet Sitting
We offer in-home pet sitting services that maintain pets' normal routines while owners travel. Services include feeding, medication administration, playtime, and environmental enrichment. Our caregivers provide daily photo updates and customized care plans to ensure pets remain comfortable and stress-free during their owners' absence.
Dog Adventures
Tail-wagging adventure packages include 90-minute excursions to local parks, trails, or pet-friendly destinations. Each outing features transportation, supervised play, and a pup cup treat. Ideal for energetic dogs needing extra exercise, with options for single or multi-pet groups at adjusted pricing.
Cat Sitting
Specialized cat care services maintain feline comfort through routine feeding, litter box maintenance, and interactive play. Our caregivers understand cats' specific needs, providing quiet companionship while owners travel. Services include environmental enrichment and personalized attention to ensure cats remain stress-free.
Farm Pet Sitting
We provide comprehensive care for farm animals and exotic pets through scheduled drop-in visits. Services include feeding, habitat maintenance, health monitoring, and environmental enrichment for various species. Our experienced team handles special requirements for larger animals and unique pet environments.
People
Jessica
Owner
Founder of Pet Pals since 2003, Jessica relocated to Roanoke after working in office management across multiple states. She built the business from a one-woman operation to a trusted local service while balancing family life with two children and pets.
Connie L.
Daily Manager/Pet Care Professional
With seven years of service, Connie brings 30+ years of insurance experience to her role. She prioritizes family values and pet care, having worked with Allstate Insurance before joining Pet Pals to combine her professional skills with animal passion.
Kelly P.
Daily Manager/Pet Care Professional
Celebrating eight years with Pet Pals, Kelly balances pet care with raising two teenagers. Her background includes diverse animal experience with dogs and cats, complemented by hobbies like reading and visiting farmers' markets.
Rachel A.
Pet Care Professional/Kitty Charmer
Since joining in 2023, Rachel applies her Virginia Tech animal science degree to cat care. She combines professional expertise with personal pet ownership experience while maintaining interests in reading and animal interaction.
Sarah E.
Dog Walker/Pet Care Professional
With over a decade of service, Sarah specializes in dog care while managing five cats. Her outdoor activities with pets inform her professional approach, combining practical experience with formal training in pet care techniques.
Questions
What services does Pet Pals offer?
We provide dog walking, pet sitting, cat sitting, dog adventures, and farm/small pet care services in Roanoke, Salem, and Daleville, VA.
How do I book pet care services?
Schedule a free meet-and-greet, create your profile in our Time to Pet app, then book services through our client portal.
What are your service hours?
Our caregivers work from 7am-10pm daily, with office support available 8am-5pm Monday-Friday.
Do you care for multiple pets?
Yes, we care for multiple pets in the same household without additional charges for extra animals.
What areas do you serve?
We serve Roanoke, Salem, and Daleville, VA, including all surrounding neighborhoods in the Roanoke Valley.
How do you ensure pet safety?
Our trained professionals provide personalized care plans, daily updates, and secure handling procedures to ensure pet safety and well-being.
