Business Details
28 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in New England
Microtechnology Solutions is a Massachusetts-based IT services provider with over two decades of experience delivering technical excellence to businesses across New England. Founded in 1998, our company was built on the principle that IT services should be delivered with care, competence, and professionalism. We specialize in providing certified engineers who solve complex technical issues while maintaining consistent service and real technical depth for serious organizations. Our structured onboarding process ensures seamless integration with client systems, while our senior-level support team eliminates the 'junior tech roulette' common in the industry.We maintain enterprise certifications rarely found in regional IT firms, including Microsoft and VMware accreditations. Our proactive maintenance approach combines structured patching, live monitoring, and scheduled performance reviews to minimize downtime. With detailed documentation of every system from access credentials to network maps, we ensure rapid and informed support. Our commitment to technical excellence is matched by our dedication to clear communication and long-term client relationships, making us the last IT services partner your business will ever need.
Services
Cloud Solutions
IT Outsourcing
Managed IT
Microsoft Solutions
Network Integration
Unified Communications
Wireless Network Surveys
IT Support
Details
- Year established: 1998
Highlights and features
- Proven technical skill solving complex IT issues competitors cannot
- Advanced enterprise certifications rarely offered by regional IT firms
- Structured onboarding with fast response and clear communication
- Experienced professionals who know your environment and systems
- Client success stories demonstrating long-term reliability and expertise
Associations and certifications
- Microsoft
- VMware
What people say
Quick responses
Knowledgeable staff
Trustworthy partner
Professional engineers
Reliable support
Services
Cloud Solutions
Our cloud solutions deliver secure, scalable environments tailored to business needs. Certified Microsoft and VMware engineers implement virtualization services for seamless cloud transitions. We focus on security through data backups, network segmentation, and encryption while maintaining 99.9% uptime. Our full lifecycle support includes readiness assessments, deployment, and ongoing optimization for long-term success.
Managed IT
Proactive managed IT services ensure system stability and security. We provide 24/7 network monitoring, strategic planning, and rapid response support. Our senior engineers handle all requests directly, eliminating escalation delays. Structured patching schedules and performance reviews reduce downtime by 40% while detailed documentation ensures complete system transparency for immediate troubleshooting.
Microsoft Solutions
Expert implementation of Microsoft 365, Azure, and hybrid environments. Certified engineers optimize productivity tools, enforce security policies through Defender and Purview, and ensure proper licensing alignment. We specialize in complex migrations with zero-downtime strategies and provide ongoing optimization to maximize ROI on Microsoft investments.
Network Integration
Enterprise-grade network integration with minimal downtime. We modernize infrastructure through secure firewall configurations, wireless environment optimization, and multi-vendor system consolidation. Our solutions enhance security while improving cross-location connectivity and eliminating hardware misalignment issues through certified implementation practices.
IT Outsourcing
Cost-effective IT outsourcing with certified professionals. Our scalable solutions replace internal IT departments while maintaining strategic control for clients. Services include proactive monitoring, compliance management, and infrastructure support with guaranteed response times. We provide dedicated communication channels and detailed reporting for complete operational visibility.
People
Jesse Cabral
President, CEO
Jesse leads MTSi with a focus on technical excellence and client satisfaction. With over 20 years in IT leadership, he ensures every project meets the highest standards of quality and reliability.
Josh Branco
CIO / Senior Engineer
Josh oversees technical operations as both CIO and senior engineer. His dual role ensures strategic vision aligns with hands-on implementation, maintaining MTSi's reputation for solving complex IT challenges.
Michelle Branco
VP of Operations
Michelle manages daily operations with a focus on process optimization. Her leadership ensures consistent service delivery across all client engagements while maintaining operational efficiency.
Chris Martin
VP of Sales & Marketing
Chris leads business development with emphasis on matching client needs with technical solutions. He ensures clear communication between technical teams and organizational leadership.
Doug Hetu
Solutions Engineer
Doug provides specialized engineering expertise for complex deployments. His certifications and technical depth ensure optimal implementation of advanced IT solutions for demanding environments.
Questions
Is switching MSPs difficult?
No. Our refined onboarding process minimizes disruption with documentation transfer and system integration during normal business hours.
How quickly can I get started?
Schedule a 15-minute call to determine fit, followed by discovery and implementation planning within days.
Do you charge more for on-site support?
Rates remain consistent for on-site and remote support. Travel fees apply but most issues resolve remotely.
Can you help with IT planning?
Yes. We provide IT roadmaps and lifecycle management to prevent surprise expenses and ensure strategic growth.
What happens during network outages?
We document after-hours protocols in advance to ensure rapid response for critical system failures at any time.
Are your engineers certified?
Our team holds Microsoft, VMware, and industry certifications with proven expertise in enterprise environments.
