Business Details
Emergency
services
Trusted Medical Answering Services in Horsham
ADAM, a division of AnswerNet, has been delivering specialized medical answering solutions to healthcare providers since its inception. With over 25 call center locations across the U.S. and Canada, we combine geographic diversity with advanced technology to ensure uninterrupted service for physicians, hospitals, dental practices, and other medical entities. Our HIPAA-compliant operations feature extensively trained service representatives who handle medical calls with precision, supported by real-time call-handling instructions and daily performance monitoring. Recognized with 17 ATSI Awards of Excellence and multiple Customer Interaction Solutions Magazine accolades, we maintain strict compliance with ethical standards while providing 24/7/365 coverage through multilingual agents.Our customized solutions include appointment scheduling, patient reminders, and virtual receptionist services, all designed to function as a seamless extension of clients' office support. Through rigorous quality control measures and a commitment to handling every call as the client would, we ensure message accuracy remains our top priority while offering scalable services for practices of all sizes.
Services
Live Answering Services
Medical Appointment Scheduling
Patient Reminders
Virtual Receptionist
24/7 Call Handling
Highlights and features
- We maintain 24/7/365 live answering services with multilingual agents
- Our system displays real-time call-handling instructions for accuracy
- 17-time recipient of ATSI's Award of Excellence for service quality
- HIPAA-compliant operations with strict ethical accountability measures
- Customizable integration with client appointment management systems
Services
Live Answering Services
Our trained agents handle incoming medical calls 24/7, taking messages and dispatching information according to client instructions. Services combine live agent support with automated options for improved service levels. All representatives receive extensive training on each account's specific requirements.
Medical Appointment Scheduling
We manage 24/7 appointment scheduling using either our online system or client's existing platform. Agents coordinate patient visits while maintaining HIPAA compliance. This service reduces staff workload by handling both initial bookings and rescheduling requests.
Patient Reminders
Our system delivers automated or live-agent appointment reminders and medication alerts. Integration with appointment systems enables automatic rescheduling options. This service helps reduce patient no-show rates through timely notifications via preferred communication channels.
Virtual Receptionist
This comprehensive service combines 24/7 call handling with appointment management customized for medical offices. Agents function as virtual front desk staff, handling overflow calls and after-hours inquiries while maintaining consistent service quality.
Emergency Dispatch
We provide critical message delivery and emergency dispatch services with immediate escalation protocols. Our system ensures rapid communication of urgent matters to designated contacts following client-specific instructions for after-hours emergencies.
Questions
What services does ADAM Services offer?
We provide HIPAA-compliant live answering, appointment scheduling, patient reminders, virtual receptionist services, and emergency dispatch for healthcare providers.
Are your services HIPAA compliant?
Yes, all our operations maintain strict HIPAA compliance with secure message handling and ethical accountability measures.
How do you ensure message accuracy?
Our system displays real-time call-handling instructions to agents and we conduct daily performance monitoring with feedback.
Do you serve all medical specialties?
We cater to doctors, hospitals, dental practices, home healthcare providers, hospices, and DME suppliers nationwide.
What makes you different from competitors?
We combine 24/7 multilingual support with 17-time ATSI Award-winning service quality and customizable system integration.
Can you integrate with existing systems?
Yes, our services can integrate with your existing appointment management systems and communication platforms.
