Business Details
50+ Years
experience
Your Trusted Partner for Hotel Development and Management Solutions
Pacific Hotel Management has been a leader in hotel development and management for over five decades. Founded in 1964 as Clement Chen & Associates, our company transitioned from architectural design to hotel development in 1973, bringing an owner's perspective to every project. We specialize in managing mid-market to upscale brands across California, including InterContinental, Westin, Sheraton, and Hilton properties. Our commitment to maximizing long-term hotel value is demonstrated through our guest satisfaction-driven bonus plans, which account for 70% of management bonuses. We invest heavily in staff training, including industry-leading emotional intelligence programs for all employees. With expertise in market analysis, construction, renovations, and repositioning, we maintain close relationships with top architects and consultants to deliver exceptional results.Our portfolio includes luxury properties like The Clement Hotel Palo Alto and InterContinental The Clement Monterey, both recognized with industry awards. We combine corporate expertise with hands-on management to ensure profitability and operational excellence. Our track record includes successful conversions, renovations, and ground-up developments, reflecting our deep understanding of hospitality real estate. Through consistent service standards and employee engagement, we create hotels that are sources of pride and profit.
Services
Hotel Management
Hotel Development
Property Renovations
Banquet Facilities
Hospitality Consulting
Details
- Year established: 1964
Highlights and features
- We offer 50+ years of hotel development expertise since 1964
- Our owner's perspective guides all project decisions
- We implement industry-leading emotional intelligence training programs
- 70% of management bonuses tied to guest satisfaction metrics
- Proven success in hotel conversions and ground-up developments
Services
Hotel Management
We manage premium hotels across California using major franchise brands. Our comprehensive management approach covers daily operations, staff training, and guest satisfaction programs. With expertise in mid-market to luxury properties, we ensure consistent service standards and profitability through our proven management systems.
Hotel Development
Our development team handles all phases from market analysis to construction completion. We specialize in ground-up developments like The Clement Hotel Palo Alto and InterContinental The Clement Monterey. Our experience includes entitlement, financing, and design coordination with top architectural firms.
Property Renovations
We execute comprehensive renovation projects that enhance property value and guest experience. Recent projects include Sheraton Palo Alto and Holiday Inn Laguna Hills upgrades. Our team manages design updates, system modernizations, and brand standard compliance while maintaining operational continuity.
Banquet Facilities
We provide premium event venues across our properties, including Monterey Bay's largest flexible banquet space. Our facilities feature modern amenities, catering services, and dedicated event staff. From intimate meetings to large weddings, we offer tailored solutions for corporate and social events.
Hospitality Consulting
We offer consulting services based on decades of hospitality experience. Our team provides market analysis, project management, and operational guidance for hotel owners. Services include feasibility studies, brand selection, and renovation strategy development for both independent and franchise properties.
Questions
What hotel brands does Pacific Hotel Management operate?
We manage properties under InterContinental, Westin, Sheraton, Four Points by Sheraton, Residence Inn by Marriott, Homewood Suites by Hilton, and independent luxury brands like The Clement Hotel.
How long has the company been in business?
Our predecessor firm Clement Chen & Associates was founded in 1964, making us one of California's most experienced hotel management companies with over 50 years of industry expertise.
Where are your managed properties located?
All our properties are in California, spanning Silicon Valley (Palo Alto, Milpitas), San Francisco Bay Area (Emeryville, Newark), and Monterey Peninsula locations.
What makes your management approach unique?
We combine corporate expertise with hands-on management, maintaining 70% of management bonuses tied to guest satisfaction scores and providing extensive staff training programs for consistent service quality.
Do you offer event space rental options?
Yes, our properties feature extensive banquet facilities including The Clement Monterey's 16,000 sq ft flexible event space with waterfront views and dedicated catering services.
