Business Details
Automotive Dealership Software Solutions
Xtime, a leader in automotive software solutions, empowers dealerships to enhance operational efficiency and customer satisfaction through innovative technology. Our platform integrates scheduling, customer engagement, vehicle inspections, and service marketing tools to streamline dealership workflows. With a client-centric approach, we prioritize transparency, personalized communication, and data-driven insights to help dealers maximize profitability.Backed by Cox Automotive's industry expertise, our solutions are designed to adapt to evolving consumer demands while fostering long-term customer loyalty. Our team of automotive and technology professionals is dedicated to delivering reliable, scalable tools that transform service departments into revenue-driving powerhouses.
Services
Appointment Scheduling
Customer Engagement Tools
Vehicle Inspection Software
Service Marketing Automation
Digital Payment Integration
Highlights and features
- Integrated platform streamlines dealership workflows across scheduling, inspections, and marketing
- Proven ROI with data showing 50% higher dollars per repair order
- Seamless integration with Cox Automotive's ecosystem and third-party systems
- Client-centric tools reduce no-shows and improve customer retention rates
- Industry-leading support with onboarding, training, and performance analytics
What people say
50% more dollars per RO
34-minute ride arrival times
Streamlined service processes
Higher approval rates
Improved customer retention
Services
Appointment Scheduling
Xtime's scheduling software enables customers to book service appointments 24/7 through mobile-friendly interfaces. Dealers manage shop capacity using intelligent tools that balance workloads, reduce bottlenecks, and optimize technician hours. The system supports multimedia uploads for pre-service diagnostics and integrates with ridesharing services to enhance customer convenience while improving shop utilization rates.
Customer Engagement
This platform streamlines customer interactions through digital check-in, real-time text updates, and online payment options. Advisors use tablet-based tools to access service histories and provide personalized recommendations. Integrated financing options help overcome customer hesitation about major repairs, while automated reminders reduce no-show rates and improve service lane efficiency for automotive dealerships.
Vehicle Inspections
Technicians perform comprehensive digital inspections using mobile devices to capture photos and videos of vehicle issues. The system enables instant sharing of visual documentation with customers for faster repair approvals. Advanced features include service pricing catalogs and real-time team communication tools that improve diagnostic accuracy and increase repair order values by up to $144 per transaction.
Service Marketing
This solution recaptures declined services through targeted outreach based on customer service history. Dealers create personalized campaigns using text and email to remind customers about maintenance needs and special offers. The platform tracks campaign performance metrics while filling empty shop capacity, helping dealerships increase repair orders and customer retention rates through data-driven marketing strategies.
Software Integration
Xtime's platform integrates with dealer management systems, CRM platforms, and payment processors to create seamless workflows. The technology connects with Cox Automotive solutions like Dealertrack DMS and Kelley Blue Book while supporting third-party integrations. This ensures data synchronization across departments, reducing manual entry errors and creating a unified customer experience from sales to service operations.
People
Lori Wittman
President, Retail Solutions
Lori Wittman leads Retail Solutions at Cox Automotive, overseeing brands like Autotrader and Kelley Blue Book. With over 15 years in automotive technology leadership roles, she focuses on creating data-driven customer experiences. Prior experience includes consulting at Accenture and leadership roles at H&R Block. Holds a degree from the University of Kansas.
Tracy Noonan Fred
Senior Vice President, Dealer Software Solutions
Tracy Noonan Fred directs dealer software strategies at Cox Automotive with 25+ years in the automotive industry. Former roles include leadership positions at Manheim Auctions and automotive manufacturers. Recognized as a 2018 Women in Remarketing honoree, she specializes in optimizing dealer operations and technology solutions for automotive retailers.
John Chaffin
Senior Vice President, Sales and Performance Management
John Chaffin leads sales strategy for Cox Automotive's digital commerce tools. With over two decades at Cox Enterprises, he has driven innovation in automotive retail through roles at Autotrader and Manheim. Holds degrees from Vanderbilt University and Emory University's Goizueta Business School, focusing on digital transformation in dealership operations.
Greta Crowley
Vice President, Marketing
Greta Crowley oversees retail marketing for Cox Automotive's software brands. With a decade of experience in automotive marketing, she specializes in translating business goals into effective marketing strategies. Previously held media roles at Turner Broadcasting and global communications agencies, recognized in Auto Remarketing's 40 Under 40 list.
James Maynard
Senior Vice President, Product and Engineering
James Maynard leads product development for Cox Automotive's dealership solutions. With technical leadership experience across multiple industries, he focuses on integrating advanced technologies into automotive operations. Holds a business administration degree from Oklahoma State University and specializes in creating scalable software solutions for dealership networks.
Questions
What automotive dealership solutions does Xtime offer?
Xtime provides integrated software for appointment scheduling, customer engagement, vehicle inspections, and service marketing tailored for automotive dealerships.
How does Xtime improve dealership efficiency?
Our platform reduces service lane bottlenecks through capacity management tools, automated communications, and digital workflows that increase technician productivity.
Can Xtime integrate with existing dealership systems?
Yes, Xtime seamlessly integrates with major DMS platforms, CRM systems, and payment processors used across automotive dealerships.
Does Xtime support mobile service management?
Technicians can perform digital inspections and access customer data via mobile devices, enabling real-time updates and faster service approvals.
How does Xtime help with customer retention?
Personalized communication tools, service reminders, and financing options help dealers maintain ongoing relationships with vehicle owners.
What reporting features are available?
Xtime provides performance dashboards tracking appointment volume, repair order revenue, customer engagement metrics, and shop utilization rates.
Videos
