Business Details
30 Years
experience
Emergency
services
24/7 Live Virtual Receptionist Services
Global Messaging Network has been revolutionizing business communication since 1996 through its state-of-the-art live answering services. Our Los Angeles-based call center provides 24/7 bilingual receptionist support to clients nationwide, helping businesses maintain professional phone presence while reducing overhead costs. With over 50 years of combined experience, our team of highly trained professionals delivers customized call handling solutions that enhance client communication and operational efficiency. We specialize in serving diverse industries including legal, medical, construction, and technology sectors, offering real-time message delivery via SMS, email, or phone call. Our proprietary technology infrastructure ensures 99.99% service uptime while maintaining strict call-to-agent ratios to minimize hold times.Through rigorous staff selection processes and continuous quality improvement initiatives, we guarantee exceptional service that has helped clients save over $120,000 in receptionist costs over five years. Our proven track record with law firms, medical practices, and restoration services demonstrates our ability to deliver measurable business growth through superior communication solutions.
Services
Live Answering
Bilingual Receptionists
24/7 Call Handling
Message Delivery
Call Routing
After Hours Service
Emergency Dispatch
Virtual Receptionist
Call Center Solutions
Business Communication
Details
- Year established: 1996
Highlights and features
- 24/7 bilingual English/Spanish receptionist service with 99.99% uptime
- Proven cost savings of over $120,000 in five years for clients
- Customized call handling solutions for diverse industries
- Rigorous staff selection with typing, grammar, and voice quality standards
- Real-time message delivery via SMS, email, or phone call
What people say
Exceeded expectations
Remarkable choice
Top notch service
Saved over $120,000
24/7 availability
Services
Live Answering
Our 24/7 live answering service ensures every call receives immediate professional attention. Trained receptionists handle incoming calls with customized greetings and message taking, maintaining your business's professional image. The service integrates seamlessly with existing phone systems while providing real-time message delivery through preferred communication channels.
Bilingual Receptionists
English/Spanish bilingual receptionists provide seamless communication for diverse client bases. Our multilingual team undergoes specialized training to maintain consistent service quality across languages. This service enhances accessibility for Spanish-speaking clients while maintaining professional call handling standards.
After Hours Service
Extended-hour call coverage ensures business continuity beyond regular operating hours. Receptionists manage emergency calls and critical communications with the same professionalism as daytime operations. This service maintains client satisfaction through uninterrupted availability for after-hours inquiries.
Message Delivery
Real-time message delivery system provides instant call notifications through multiple channels. Clients receive messages via SMS, email, or phone call with customizable delivery preferences. This ensures timely response to business opportunities while maintaining communication flexibility.
Call Routing
Customizable call routing directs incoming calls to appropriate personnel or departments. The system maintains call-to-agent ratios to minimize hold times while ensuring proper call distribution. This service optimizes communication efficiency through intelligent call management technology.
People
Edmond Cariolagian
Customer Service Representative
With over 20 years of service, Edmond provides exceptional customer support through personalized assistance and technical expertise. His dedication to client satisfaction has earned multiple testimonials for outstanding service and problem-solving capabilities.
Frances
Customer Services Manager
Leading the customer service team, Frances ensures consistent quality through staff training and client relationship management. Available 24/7, she maintains high service standards while addressing client needs promptly and professionally.
Questions
What industries do you serve?
We serve legal, medical, dental, construction, technology, security, property management, and restoration industries with customized communication solutions.
How quickly are messages delivered?
Messages are delivered in real-time via SMS, email, or phone call within minutes of receipt through our automated notification system.
Do you offer bilingual services?
Yes, all our receptionists are bilingual in English and Spanish with specialized training in cross-language communication.
How long does setup take?
Account setup completes within 24 hours with initial programming taking 5-10 minutes through our streamlined onboarding process.
What technology do you use?
We use redundant communication systems with 99.99% uptime, including cloud-based infrastructure and backup power systems for continuous operation.
Can I customize call handling?
Yes, we create personalized account profiles with specific call handling instructions for customized service delivery.
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