Business Details
41 Years
experience
Trusted Office Technology Solutions in Wilmington
C&W Copier Services has been a trusted provider of office technology solutions in eastern North Carolina for over four decades. Founded in 1985 by Wayne Crews, a former Xerox engineer, our company was built on the principles of integrity, innovation, and personalized service. We specialize in sales, service, and support for copiers, printers, multifunctional devices, shredders, folders, interactive whiteboards, and wide-format printers, alongside comprehensive IT services, managed print solutions, and consulting.Our team brings decades of combined experience, ensuring clients receive tailored technology solutions that optimize their operations. We pride ourselves on rapid response times, often addressing service calls within two hours, and maintaining long-term partnerships with clients since our inception. As a family-owned business, we remain committed to exceeding expectations through ethical practices, technical expertise, and a focus on empowering both our clients and local community.
Services
Managed Print
Document Management
IT Services
VoIP Phone Systems
Office Equipment Sales
Consulting
Shredders
Interactive Whiteboards
Wide Format Printers
Equipment Leasing
Details
- Year established: 1985
Highlights and features
- We have over 40 years of experience in office technology solutions.
- Our team provides a 2-hour response time for service calls.
- We offer customized IT and document management solutions.
- Our team has decades of combined industry expertise.
- We maintain long-term client relationships with personalized service.
Services
Managed Print Services
Our managed print solutions optimize document workflows and reduce operational costs. We assess your printing needs, implement efficient Ricoh devices, and provide ongoing maintenance to ensure reliable performance. This service helps businesses improve productivity while minimizing environmental impact through reduced paper usage.
Document Management
Using DocuWare software, we digitize and secure business documents for seamless access across devices. Our system enables efficient auditing, distribution, and protection of sensitive information. This solution streamlines workflows, enhances data security, and supports remote collaboration for modern enterprises.
VoIP Phone Systems
Our hosted VoIP services enable businesses to make calls from computers, connect remote workers, and improve communication efficiency. We provide scalable solutions with cloud integration, installation support, and staff training to ensure smooth adoption of modern telephony systems.
IT Support Services
We deliver comprehensive IT support including firewall management, server maintenance, and cybersecurity solutions. Our team ensures reliable operation of workstations, routers, and access points while protecting your business from digital threats through proactive monitoring and updates.
Office Equipment Sales
We offer a full range of office technology including Ricoh multifunction printers, shredders, folders, and interactive whiteboards. Our sales consultants help businesses select appropriate equipment with options for leasing or direct purchase to match budgetary and operational requirements.
People
Greg Crews
President (Sales/Service)
Greg Crews leads C&W Copier Services as President, overseeing sales and service operations. With military experience and over two decades in the business, he specializes in solving technology challenges for clients while maintaining family and community values.
Ruth Martin
Administrator
Ruth Martin manages client contracts and office administration with over 15 years of service at C&W Copier Services. A Wilmington native, she combines excellent customer service with expertise in contract management to support business operations.
Sarah Dodrill
Content Coordinator
Sarah Dodrill handles digital marketing and content creation for C&W Copier Services. As a graduating communication student, she specializes in website management and social media strategy to enhance the company's online presence.
Jeff Sherwood
IT Manager
Jeff Sherwood oversees IT operations at C&W Copier Services, ensuring technical solutions align with client needs. His expertise in network infrastructure and systems management supports the company's technology service offerings.
Raheem Moore
Technician
Raheem Moore provides hands-on technical support for office equipment and IT systems. As part of our service team, he ensures prompt resolution of client technology issues with professional expertise.
Questions
What office equipment and technology services do you offer?
We provide Ricoh multifunction printers, shredders, folders, interactive whiteboards, VoIP phone systems, IT support, managed print services, document management software, and consulting tailored to business needs.
Can you customize technology solutions for specific business requirements?
Yes, our consulting services help identify optimal solutions, including equipment leasing with maintenance or outright purchases to match your operational goals.
What is your service response time for equipment issues?
We typically respond within 2 hours for service calls, significantly faster than the industry standard 4-hour benchmark.
Do you provide IT support and cybersecurity solutions?
Yes, we offer managed IT services including firewalls, servers, workstations, and network security to protect your technology infrastructure.
Are financing options available for equipment purchases?
Yes, we offer leasing programs with maintenance included to help businesses acquire necessary technology with flexible payment terms.