Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Security Systems in Rochester
Custom Alarm has been a trusted security leader in Rochester, MN since 1968, providing customized solutions for residential and commercial clients. Our locally owned and operated company specializes in fire alarm systems, intrusion detection, video surveillance, and access control, combining cutting-edge technology with local expertise. We maintain a strong community focus, reinvesting in local initiatives while delivering personalized service through our dedicated sales, installation, and customer support teams. With nine consecutive Best Places to Work awards, we prioritize both employee satisfaction and client needs, offering 24/7 emergency response and a satisfaction guarantee.Our proven track record includes successful installations for diverse clients, from private residences to commercial accounts, supported by comprehensive documentation and post-installation support. We maintain transparency through clear communication channels, including detailed project management and technical support specialists. Recognized nationally as #64 in SDM's Top 100 Security Companies, our commitment to innovation ensures clients receive tailored security solutions that evolve with emerging threats.
Services
Fire Alarm Systems
Video Surveillance
Access Control
Home Automation
Life Safety
Details
- Year established: 1968
Highlights and features
- Custom designed security systems tailored to specific needs
- Prompt local sales, installation & service in Rochester, MN
- Award-winning team with 56+ years of local experience
- 24/7 emergency response and technical support specialists
- Nationwide recognition as SDM Top 100 Security Company #64
What people say
Courteous, professional technicians
Excellent service
Prompt local support
Thorough explanations
Peace-of-mind security
Services
Fire Alarm Systems
Custom Alarm designs and installs comprehensive fire alarm systems for commercial and residential properties. Our solutions include smoke detection, heat sensors, and emergency notification systems that integrate with existing security infrastructure. With certified fire alarm project managers and inspectors, we ensure code compliance and optimal system performance for businesses and homeowners in Rochester, MN.
Video Surveillance
Our video surveillance solutions combine high-resolution cameras with advanced recording technology for complete property monitoring. Commercial clients benefit from live video monitoring and access control integration, while homeowners receive customized camera placement for maximum coverage. Systems include remote viewing capabilities and secure cloud storage for both residential and business applications in Southeastern Minnesota.
Access Control
Custom Alarm's access control systems provide secure entry management for commercial properties through keycard readers, biometric scanners, and mobile authentication. Our solutions integrate with existing security systems for centralized monitoring and include audit trail capabilities for enhanced security tracking. Installation includes system programming and staff training for seamless implementation in business environments.
Home Automation
Our home automation packages integrate security systems with smart lighting, climate control, and remote monitoring features. Designed for convenience and energy efficiency, these systems allow homeowners to manage security and home functions through mobile apps. Solutions include customized automation scenarios and compatibility with existing smart home devices for comprehensive residential management.
Life Safety
Life safety solutions include carbon monoxide detection, water leak sensors, and medical alert systems that integrate with primary security infrastructure. These systems provide critical alerts for environmental hazards and personal emergencies, with automatic notifications to monitoring centers and designated contacts. Custom installations ensure comprehensive protection for both residential and commercial environments.
People
Melissa Brinkman
CEO
Melissa Brinkman leads Custom Alarm as CEO with over 25 years of security industry experience. She oversees strategic growth while maintaining the company's community-focused values established since 1968. Her leadership has driven three consecutive years of national ranking improvements in SDM's Top 100 Security Companies list.
Craig Muenkel
COO
As COO, Craig Muenkel manages daily operations and service delivery excellence. With 20+ years in security systems, he ensures efficient project execution across residential and commercial installations. His oversight includes maintaining the company's 24/7 service commitments and technical support infrastructure.
Brandon Clig
Vice President of Sales & Design
Brandon Clig directs sales and system design operations, focusing on customized security solutions. He leads a team of consultants who create tailored protection plans for clients, combining technical expertise with practical implementation strategies for both residential and commercial projects.
Ryan Miller
Vice President of Support Services
Ryan Miller oversees technical support and customer service operations. He manages the team responsible for system maintenance, emergency response, and ongoing client support. His department ensures prompt service delivery and technical assistance for all security system needs.
Todd Horgen
Installation Project Manager
Todd Horgen coordinates security system installations with precision and efficiency. As lead project manager, he ensures timely execution of complex installations while maintaining quality standards. His team handles both residential upgrades and large-scale commercial deployments across Southeastern Minnesota.
Questions
What security services do you offer for businesses?
We provide fire alarm systems, video surveillance, access control, and integrated security solutions for commercial properties in Rochester, MN.
Do you offer residential security systems?
Yes, we design customized home security systems including automation, surveillance, and life safety features for Rochester homeowners.
Are your technicians certified?
All our technicians are certified professionals with specialized training in security system installation and maintenance.
What areas do you serve?
We primarily serve Rochester, MN and surrounding areas with local sales, installation, and 24/7 support services.
How do I request service?
Contact us at 507.288.5522 for immediate assistance or use our online service request form for non-urgent needs.
Do you offer emergency security services?
Yes, we provide 24/7 emergency response for security system issues and urgent protection needs in Southeastern Minnesota.
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