MAP Communications

Business Details

36 Years

experience

24/7 Call Center Services in Chesapeake, VA

MAP Communications has been delivering customized call-answering solutions since 1990, serving businesses of all sizes with 24/7 U.S.-based support. As an employee-owned company, we prioritize accountability and client satisfaction, with agents personally invested in maintaining brand integrity. Our HITRUST-certified infrastructure ensures secure, HIPAA-compliant communications for sensitive industries. We specialize in scalable services, from small business answering to enterprise-level call center integration with CRM systems. Our team develops custom scripts aligned with client workflows, guaranteeing seamless brand representation. Real-time reporting and analytics empower clients to optimize operations, while integrations with tools like Salesforce and HubSpot enhance efficiency.

With decades of experience, we combine technical expertise with personalized service to reduce administrative burdens and protect client reputations. Our commitment to innovation is demonstrated through proactive account management and continuous workflow optimization. Backed by thousands of client testimonials, we offer a risk-free 7-day trial to showcase our service quality. This dedication to excellence has established MAP Communications as a trusted partner for businesses seeking reliable, compliant communication solutions.

Services

Virtual Receptionist Answering Services Call Center Services HIPAA Compliance Custom Scripts CRM Integration 24/7 Support Lead Qualification Appointment Scheduling Data Security

Details

Year established: 1990

Highlights and features

We provide 24/7 U.S.-based agents trained to represent your brand
Our company was the first answering service to achieve HITRUST certification
We are 100% employee-owned, ensuring personal investment in service quality
Custom scripts built specifically for your business language and procedures
Seamless integration with major CRM platforms like Salesforce and HubSpot

Associations and certifications

HITRUST

What people say

Fantastic service Excellent job Responsive and helpful Significantly improved efficiency Very best service

Website

Update Listing

Services

Virtual Receptionist

Our virtual receptionists provide 24/7 call management with customized scripts that mirror your brand voice. Agents handle appointment scheduling, lead qualification, and message routing while maintaining HIPAA compliance for healthcare clients. This service reduces administrative burdens by filtering non-essential calls and delivering prioritized information directly to your team.

HIPAA Compliance

As the first HITRUST-certified answering service, we ensure HIPAA-compliant communication for medical practices and legal firms. Our infrastructure includes encrypted data transmission, role-based access controls, and formal data processing agreements. This service protects sensitive information while maintaining seamless client interactions through secure message routing and documentation protocols.

CRM Integration

We integrate with major CRM platforms like Salesforce, HubSpot, and Clio to maintain synchronized client records. Real-time data updates ensure appointment scheduling, lead tracking, and customer interactions are automatically logged in your existing systems. This service eliminates manual data entry while providing actionable analytics through our intuitive dashboard.

Custom Scripts

Our team develops tailored call scripts based on your specific workflows and brand guidelines. These customized protocols ensure consistent messaging across all client interactions while allowing flexibility for unique scenarios. The service includes ongoing adjustments to adapt to evolving business needs and seasonal campaign requirements.

24/7 Support

U.S.-based agents provide uninterrupted call coverage 365 days a year with average pickup times under 20 seconds. This service ensures businesses never miss critical calls while maintaining professional representation during after-hours and holidays. Scalable staffing adapts to fluctuating call volumes without additional overhead costs.

People

Tracy Walker

Account Manager

Tracy specializes in onboarding new clients and ensuring seamless implementation of custom call protocols. With over 15 years in client services, she focuses on creating personalized solutions that align with business objectives while maintaining high satisfaction rates.

Traci

Client Support Specialist

Traci provides ongoing support for established accounts, optimizing call workflows and addressing client needs. Her expertise in system integration ensures smooth operation between Map's services and client CRM platforms.

Mindy

Account Coordinator

Mindy assists with script development and call process optimization. She works closely with clients to refine communication protocols and implement efficiency improvements based on performance analytics.

Heather

Service Representative

Heather handles day-to-day client interactions and serves as a primary contact for account management. Her focus on consistent service quality has earned recognition for exceptional client relationship maintenance.

Marshall

Technical Integration Specialist

Marshall specializes in connecting Map's services with client technology ecosystems. He ensures seamless integration with scheduling tools, legal software, and CRM systems to streamline business operations.

Questions

What industries does Map Communications serve?

We serve healthcare providers, legal firms, property management companies, construction businesses, and other organizations requiring professional call handling. Our HIPAA-compliant services support medical practices, while legal-specific solutions integrate with case management software.

How does the free trial work?

Our 7-day trial requires no credit card or upfront commitment. You'll experience full service functionality including custom script implementation and real-time analytics to evaluate performance before purchasing.

Are your services HIPAA compliant?

Yes, we maintain HITRUST certification - the highest security standard in healthcare communications. Our infrastructure, protocols, and staff training ensure complete HIPAA compliance for medical offices and related organizations.

Can you integrate with our existing software?

We integrate with major CRM platforms, calendar systems, and legal case management tools including Salesforce, HubSpot, Clio, and Rocket Matter. Our Zapier integration supports over 5,000 additional applications for comprehensive workflow automation.

What makes Map different from competitors?

As an employee-owned company, our agents have personal stakes in service quality. Combined with HITRUST certification, U.S.-based staffing, and proactive account management, this creates unmatched accountability and client satisfaction.

How are calls handled after hours?

Our 24/7 service ensures calls receive immediate attention with consistent protocols at any time. Messages and critical information get prioritized and delivered through your preferred communication channels regardless of business hours.