Business Details
50+ Years
experience
Emergency
services
Your Trusted Call Center Partner Since 1971
A Better Answer has been delivering premium answering services since 1971, establishing itself as a trusted partner for businesses across diverse industries. As a 100% female-owned and certified minority-owned enterprise, we combine decades of operational experience with cutting-edge technology to create customized call-handling solutions. Our team of highly trained professionals specializes in bilingual (English/Spanish) communication, 24/7 live answering, and advanced message delivery systems that adapt to clients' evolving needs. With regional offices in Dallas, Fort Worth, and Houston, we maintain deep community ties while serving clients nationwide through innovative virtual support. Our commitment to excellence is reflected in industry-specific awards like the Miss Emily Award for professionalism and 20 consecutive years of Excellence Awards through rigorous quality monitoring programs. We invest in continuous technological upgrades to ensure seamless integration with client operations, offering services ranging from appointment scheduling and lead qualification to emergency dispatch and disaster recovery solutions. This dedication to service innovation has made us a preferred partner for medical practices, retail businesses, small enterprises, and startups seeking reliable communication infrastructure. Our corporate social responsibility initiatives, including partnerships with Habitat for Humanity and Bikers Against Child Abuse, demonstrate our commitment to community impact beyond business operations. With over 50 years of experience, we remain focused on building lasting client relationships through personalized service and operational excellence.
Services
24/7 Live Answering
Bilingual Support
Virtual Assistant
Emergency Dispatch
Appointment Scheduling
Lead Qualification
Disaster Recovery
Help Desk Services
Web Order Handling
ACE Automation
Served areas
- Regional offices in Dallas, Fort Worth and Houston ... serving Texans and the Nation
Details
- Year established: 1971
Highlights and features
- DBJ 2011 - "Top Women In Business" in the North Texas
- Fort Worth Press - 2011 Top Women-Owned business in Tarrant County
- ATSI Award of Excellence - consecutive years since 1998
- Great Women of Texas - Dee Hawkins "Women of Influence" winner
Associations and certifications
- State of Texas Historically Under-utilized Business (HUB) Certified
- National Women's Business Enterprise (WBENC) Certified
- Member of Association of TeleServices International, Inc. (ATSI)
- Gold Star Level Site Certified by ATSI
- Member of Canadian Call Management Association (CAM-X)
Payment methods
- Credit cards
- Checks
What people say
24/7 availability
Professional operators
Customized solutions
Reliable service
Bilingual support
Services
24/7 Live Answering
Our continuous live answering service ensures businesses never miss critical calls. Trained operators handle customer inquiries, appointment scheduling, and emergency dispatch with personalized scripting. This service maintains professional communication standards while providing multi-channel message delivery options for optimal client convenience.
Bilingual Support
Certified bilingual professionals manage English/Spanish communications with cultural competence. Our team handles complex customer interactions, technical support, and sales lead qualification while maintaining consistent service quality across language barriers through specialized training programs.
Emergency Dispatch
Trained operators provide immediate call patching and crisis communication management. This service includes protocol execution for emergency scenarios, caller, and coordinated response with client teams using secure escalation procedures during critical situations.
Virtual Assistant
Dedicated virtual secretaries handle daily administrative tasks including calendar management, correspondence, and client communications. This service extends from 8:30 a.m. to 5 p.m. with seamless integration into client operations through secure web-enabled data entry systems.
Disaster Recovery
Our backup communication infrastructure ensures business continuity during disruptions. This service maintains phone operations during natural disasters or technical failures through redundant systems and pre-established contingency protocols for uninterrupted client communications.
People
Dee Hawkins
Owner and CEO
Dee Hawkins, founder and CEO, has led A Better Answer since 1971, earning industry recognition including the prestigious Miss Emily Award for professionalism and The Dallas Business Journal's Women in Business Award. Her leadership has driven 50+ years of innovation in call center services while maintaining core values of excellence and community service.
Questions
What industries do you serve?
We specialize in medical practices, retail businesses, small businesses, and startups with customized communication solutions.
Do you offer bilingual services?
Yes, our certified bilingual staff provides English/Spanish call handling with specialized training for complex interactions.
Are you available 24/7?
Our live answering services operate 24 hours a day, 7 days a week, 365 days a year without interruption.
What emergency services do you provide?
We offer emergency dispatch services with trained staff for immediate call patching and crisis communication management.
How do you handle message delivery?
Messages deliver via email, voicemail, text, web portal, or personalized phone calls using our automated systems.